& cplSiteName &
Comments
Newest First  |  Oldest First  |  Threaded View        ADD A COMMENT
shirawinget
50%
50%
shirawinget,
User Rank: Light Beer
10/24/2017 | 7:10:11 AM
Better Online Communication Makes Organization Sense
Many companies are now doing the bulk or even almost all their business online and foregoing the "Brick and Mortar" local store. It is not hard to understand why that trend has happened. For one thing, the price tag on setting up such a business is relatively inexpensive and simple. There is no need to pay for the overhead of a physical building. Likewise, the expense of maintaining a Net site is minimal. Furthermore, the Internet supplies a convenient and efficient way of marketing products. As more and more people are spending time on the net, the market of online customers continues to develop.

But when businesses move from face-to-face customers to anonymous online customers, we have a loss of personal interconnection and trust. All the online spamming and rip-off hasn't helped the subject at all. That has eroded the trust in E-commerce and the reliability of many companies. Just how are you gaining and maintaining customer trust? What are you doing as an online vendor to communicate to your clients?

In an online world, business just doesn't stop after normal office hours and on weekends. What are you doing to answer your customer's questions? In this article are a few things that you can do to enhance communication with your customers:

1 ) Give a Frequently Asked Queries (FAQ) page and online product support information. This kind of is a fantastic way of answering basic questions that may otherwise flood your support email. For example, our voice-changing product, MorphVOX, has a FAQ on the normal issues that customers may come across. All of us also have provided specified online documentation on subject areas that users may want to explore more. This kind of takes care of around 95% of the questions people may have.

sequel payments on your Put a support email hyperlink on your Web site for issues that won't be able to be resolved by the Web support. At Shouting Bee, we try to answer our customer questions within one business day. More often, we'll answer questions within an hour of obtaining the email. I assume that we have gained many loyal customers because of our extreme efforts to meet needs in a timely manner.



Image Source: Pexels

3. Provide a forums or forum for customers to voice their opinions, add comments, and interact with one another. Remember that folks are interpersonal creatures and like to be heard. This also helps to build up a residential area of users that are stimulated and have a say in the products and services that you provide.

4. Write a personal email with each customer. Have you followed up on customers after they have made a purchase of your products or services? This is essential, not only from the perspective to getting feedback how to improve your lines, but more importantly, keeping the trusting, long-term romantic relationship with your customer. Mail them an email within 3-4 weeks of the first purchase. In this way their experience of your products and services is fresh in their mind. Remember, a customer who is ignored is a customer who is lost.

Spending time and effort on better communication with your customers can pay off. Your company will rise and fall not on the customers you gain, but on the customers that you may lose. Loyal customers will be the ones giving you the best customer feedback. They also supply you with the most wealthy, organic, word-of-mouth marketing. Bear in mind that every happy customer is a testament of your company's success.


Women in Comms Audio
Archived Audio
Twitter Feed
Women's Watercooler
Discussion Boards
December 22, 2017 3:58:57 PM
UN Women HeForShe
spc_Dunphy
October 24, 2017 7:10:11 AM
Better Online Communication Makes Organization Sense
shirawinget
April 27, 2017 1:54:38 PM
Do you know women in tech?
Sarah Thomas
March 5, 2017 12:08:01 PM
Swedish Mansplaining
ErynLeavens
March 3, 2017 3:24:50 PM
Women's History Month
Sarah Thomas
February 24, 2017 12:15:59 PM
The career-break penalty
Sarah Thomas
February 17, 2017 10:25:33 AM
Risk taking differences
Sarah Thomas
February 17, 2017 9:51:21 AM
Upcoming WiC Events!
Sarah Thomas
Contribute Here
Women in Comms Poll
WOMEN IN COMMS: SHARE YOUR STORY WITH US
WiC wants to hear your stories, experiences and impressions of the comms industry.

Take our short survey here!
Infographics
AppDynamics highlights the tech segments where women are the most prevalent and showcases a few making a big difference in their field.
Women in Comms Video
Women in Comms Introduction Videos
Women of Wall Street CEO Offers Discrimination Solutions

4|18|18   |   6:15   |   (0) comments


Blind hiring, raising awareness, encouraging dialogue and ending binding arbitration agreements are a few ways the industry can thwart gender discrimination, says former Wall Street executive Karen MacFarlane, who saw first hand how pervasive it was in the financial industry.
Women in Comms Introduction Videos
Bohling: Have the Conversation to End Harassment

4|11|18   |   5:05   |   (0) comments


Gender consultant and author Wendy Bohling shares her thoughts on why we need to create an atmosphere of transparency, authenticity and accountability to make sure the #metoo movement doesn't ultimately backfire.
Women in Comms Introduction Videos
Why Telstra's COO Thinks Diversity of Thought Matters Most

4|4|18   |   6:09   |   (0) comments


Diversity of thought may be the most important in an industry that depends on innovation, according to Telstra COO and Tesla Board Member Robyn Denholm, who advises women to "just go for it" when it comes to building a career here.
LRTV Documentaries
New Orleans: Unique in Jazz, Coastline & Broadband

4|3|18   |     |   (0) comments


KANSAS CITY -- Light Reading's Mari Silbey interviews New Orleans CIO Kimberly LaGrue about investing in the city's network infrastructure and how broadband will form the foundation for smart city initiatives in the future. The interview takes place during the Smart Cities, Dumb Pipes ...
LRTV Documentaries
Come to BCE 2018: It's a Smart Move

4|2|18   |   01:24   |   (0) comments


Among the many great reasons to join us at BCE 2018 in Austin, Texas, are the educational workshops, panels and show floor demos. To find out more about Light Reading's Big Communications Event (BCE),
Women in Comms Introduction Videos
Small Cell Forum CEO: Women on Boards Set the Tone

3|28|18   |   4:07   |   (0) comments


Female representation on company boards can set the tone for company culture and help companies perform better, but there's still few women on boards, Small Cell Forum CEO Sue Monahan tells Light Reading.
Shades of Ray
Why You Need to Join Me in Austin for BCE

3|27|18   |     |   (0) comments


Austin, Texas, is the place to be May 14-16 when Light Reading will host BCE 2018 and dig deep into automation, security, machine learning, the impact of open source, intent-based networking, 'the edge', SD-WAN, IoT and more... oh, and hand out some awards and have the industry's best ...
Women in Comms Introduction Videos
EY Leader Talks Customer Centricity, Culture & Comfort

3|21|18   |   7:55   |   (1) comment


Technology is the easy part of transformation, Janet Balis, global advisory leader for Ernst & Young's Media & Entertainment division, tells Light Reading. Coexistence, culture, diversity, inclusion and a sense of purpose also play a critical role.
LRTV Documentaries
The Telecoms.com Podcast: Virtually Interesting

3|14|18   |     |   (0) comments


Iain, Jamie and Scott move on from the rigors of MWC by reflecting on some of the conversations they had in Barcelona about how much progress we have made with NFV. The answer seems to vary wildly according to who you speak to and it seems clear that industry consensus remains elusive. Jamie then talks us through some of the highlights of the next version of ...
Women in Comms Introduction Videos
Matrixx Software Founder: Digital Transformation Lends Itself to Diversification

3|14|18   |   4:00   |   (1) comment


Matrixx Software Founder and VP of Marketing, Jennifer Kyriakakis, explains why digital transformation goes hand-in-hand with diversity and inclusion in the workforce. Jennifer shares how Matrixx Software has made both a priority.
LRTV Interviews
Susan Johnson & Her Career Acceleration in AT&T

2|28|18   |     |   (0) comments


Susan Johnson, SVP Global Supply Chain of AT&T, discusses her leadership strategy and how her background in investment banking prepared her for a career in the telecom industry. Susan also talks about lessons learned from the different roles she has held at AT&T over the course of her career.
LRTV Interviews
MWC 2018: Ovum IDs the IoT Hotspots

2|13|18   |   06:53   |   (2) comments


Ovum's Head of IoT, Alexandra Rehak, uncovers the hot IoT topics for MWC, including LPWAN commercialization, use cases for 5G, the use of artificial intelligence in IoT deployments and more.