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User Rank: Light Beer
1/10/2018 | 9:42:55 AM
Surprisingly little on CDRs
While the impact on user data from apps and websites has gotten a lot of attention, actual Call Detail Records seem to be only vaguly covered by GPDR. 
Even worse there is ambiguity in the regulations for data retention for this information as related to billing (and potential court orderd law enforcement needs).

  • How is a carrier to be GPDR compliant on a call?
  • Does making an international call count as explicit consent for carrying the data?
  • Who's rules for rention of call detail records (CDRs) holds (rules seem to be from 6 months to 6+ years depending on jurisdiction) or do we need to have variable retention based on Origination or Destination country?
  • What of any of this is covered by the "right to be forgotten"?


The lawyers seem to be being set up for a big winfall when all this hits the courts.
User Rank: Light Sabre
3/20/2017 | 9:18:50 AM
Re: GPDR, Call detail records and privacy
It was surprising to me that there was such a long period between looking over the rules and regulations. Since the "update of the UK's Data Protection Act (DPA) in 1998," obviously we're in a different world now, nearly 20 years later. It would seem that there should be an automatic review every few years if not sooner as tech progress becomes increasingly quick and the privacy and security issues probably more important now than ever.
User Rank: Blogger
3/13/2017 | 2:40:41 PM
Re: GPDR, Call detail records and privacy
The loose, amorphous and constantly changing integration landscape in the TELCO arena to achieve a plethora of services provides ample opportunity for private data to fall between the cracks. It is a symptom of the exhausting number of changes that need to be managed across all the suppliers that exposes the cracks.

I agree with your sentiment. I am surprised that there is not more being said about this. Clearly companies know the situation is precarious and are working in the quiet zone to clean up their act. They are also hedging their bets: they think that the fines can be negotiated. I know that the EU will want to show teeth on the first strike. The ICO is gradually ratcheting up the fines but have no doubt that the EU will slam any corp that operates across its borders and doesn't effect protection, consent and privacy controls.
User Rank: Light Beer
3/13/2017 | 7:42:17 AM
GPDR, Call detail records and privacy
Hi Stephen, 

Food for thought !

Being active in the ITEM market ( expense management using call data records  of employees) it baffles me how low attention is paid on keeping employees call data records secure. I came a couple of times accross call data being unsecured, shared  and accessible to people not authorized to get access, Not to mention, even  to personnel of other companies having a view on these data due to loopholes in the data security process (patching and feature add-ons not being thoroghly tested while data and applications reside in the cloud) .

It shivers me that the fines related to this breaches can put TEM companies out of business due to lack of testing. (time , resources)

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