It makes me chuckle that just as EE are suffering from dire customer service, the lead article in Total Telecom this morning is focused on a speech by EE Customer Experience Director which mentions ″It's about getting the basics right,″ etc etc
http://www.totaltele.com/view.aspx?ID=477755
EE seem to be squandering their time advantage by offering poor "customer experience", outdated premium data pricing and awful branding/ad campaign. O2 & Vodafone was be really enjoying this poor start
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