Navisite Fumbles Alabanza Server Move - Thousands of sites taken off-line for over 36 hours - Customers irate and threatening legal action
User Ranking
Sunday November 4, 2007 1:12:00 PM
Navisite planned for some reason to "consolidate" their datacenters, so with barely any warning, and day after day of delays in implementation because they hadn't worked the bugs out, they barged ahead and did the transfer, blythely promising their clients that the downtime would be reasonably short, if sadly inevitable.
The result has been a total fiasco. This is the schedule for when "everything would be back up and running" according to the emails sent to their "Valued Customers".
Saturday 12 noon
Saturday 4 pm
Saturday 6 pm
Saturday 10 pm
Sunday 6 am
Sunday Noon
Sunday 5 pm - Midnight
...and mind you, the sites have all pretty much been down since 2 am Eastern time Saturday morning (or earlier), November 3rd.
Literally THOUSANDS of critical web sites, some the entire livelihoods of families, businesses, and organizations were simultaneously wiped out and every deadline for bringing them back online has gone unmet. Navisite should have admitted defeat and reverted back to the Alabanza data center when they missed the 4pm deadline after missing the 12 noon deadline.
This is outrageous and reckless behavior by this company. Customers are infuriated as many of them are small hosting providers with hundreds or thousands of their own clients, all of whom are being wiped out simultaneously with no recourse. This is causing serious damage to both Navisite's reputation and the hapless web hosting firms that have been caught up in their maw after previouly enjoying long-standing productive relationships with Alabanza.
Navisite better get out its checkbook and start voluntarily offering settlements or else it's probably going to have quite a few lawsuits on its hands.
Whoever was in charge of making this call needs to be FIRED, at a minimum, for Navisite to retain any credibility at all. I don't know what the upside was to doing this "migration", but it's been horribly botched and significant economic damage has been the result, not to mention the ruining of reputations in the independent hosting industry and the devastation of many businesses who rely on their web sites for their livelihood.
During a conference call this afternoon (36 hours into the disaster) with scores of irate customers who were watching their businesses crumble before their eyes, Navisite offered up a PR guy instead of one of their executives in a shameful display of corporate cowardice. If I were a shareholder, I'd want the entire management team ousted.
What a total and complete fiasco. Outrageous, unbelievable, horrifying.
A complete unmitigated disaster. It will be interesting to see how much this winds up costing them.
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