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What were this year's Management World Catalyst projects all about? We talked to five of the teams to find out which industry challenges they were tackling
How can communications service providers get the most out of their customer experience management (CEM) strategies? Jean-Marc Steffann, executive director at Capgemini's Telecom, Media and Entertainment division, explains
TM Forum Chairman Keith Willetts talks about the much needed communications services revolution and the Management World show's return to Nice on the French Riviera
11:15 AM Service providers want to manage and measure the customer experience, but what good are data and usage stats when a customer service culture doesn't exist?
At Management World 2012 in Dublin, Andy Tiller, VP of product marketing at AsiaInfo-Linkage, talks about the Chinese software vendor's plans to take Europe by storm
Heavy Reading's Graham Finnie provides an update on how operators seem to be faring as they embrace apps ecosystems and challenging new business models
