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François de Repentigny of Neuralitic Systems discusses the benefits of the SevenFlow solution and how it enables mobile data intelligence by structuring big data and making it available for different users within the mobile operator’s environment
What were this year's Management World Catalyst projects all about? We talked to five of the teams to find out which industry challenges they were tackling
How can communications service providers get the most out of their customer experience management (CEM) strategies? Jean-Marc Steffann, executive director at Capgemini's Telecom, Media and Entertainment division, explains
TM Forum Chairman Keith Willetts talks about the much needed communications services revolution and the Management World show's return to Nice on the French Riviera
11:15 AM Service providers want to manage and measure the customer experience, but what good are data and usage stats when a customer service culture doesn't exist?
At Management World 2012 in Dublin, Andy Tiller, VP of product marketing at AsiaInfo-Linkage, talks about the Chinese software vendor's plans to take Europe by storm
Heavy Reading's Graham Finnie provides an update on how operators seem to be faring as they embrace apps ecosystems and challenging new business models
Dimension Data's CMO of Group Cloud Solutions, Keao Caindec, talks about the ongoing development of cloud service delivery capabilities and explains why it's important to focus on the networking capabilities that underpin cloud applications
At Ethernet Europe in Munich, Colt's head of Ethernet & IP Services, Henry Bohannon, talks about the 'new battleground' in Ethernet services and explains his company's 'Service Wrap' philosophy
At Ethernet Europe in Munich, Belgacom's director of WAN, Internet & Security Services explains the operator's approach to 'smart networking' and how that's helping it take cloud services to its full range of enterprise customers
The implementation of a customer experience management (CEM) strategy at Singapore's StarHub has helped boost the operator's bottom line, says CEO Neil Montefiore
Heavy Reading Chief Analyst Graham Finnie looks at all the angles he'll be tackling around policy control at Mobile World Congress, including charging, RAN congestion, analytics and diameter routing
Ericsson's Ann Viner discusses the company's long-standing and broad capabilities in the telecom operations and business support system markets and outlines some of Ericsson's key differentiators in this increasingly critical sector
