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Telefonica Europe CEO Matthew Key discusses the changing state of the mobile industry and says providing a good customer experience is the way for mobile operators to prevent becoming commoditized bit pipes
Telefónica Europe CEO Matthew Key discusses his new services strategy, the impact of the acquisition of VoIP service provider Jajah, and the operator's ambitious new application developer program BlueVia
Mike Galvin, managing director of research at BT Innovate & Design, says the key aspect in technology development the UK operator is looking for is integration between network and IT systems
Pyramid Research Senior Analyst Stela Bokun highlights the main trends in the global smartphone market, including a look at the growing attraction of cheaper but smarter devices and the success of the Android operating system
Ahead of the Mobile World Congress, Heavy Reading Chief Analyst Graham Finnie looks at the evolution of policy control deployments and talks about the operators' ongoing efforts to engage with app developers
BT's CTO/CIO Clive Selley talks about the challenge of video traffic, net neutrality, optical developments and the use of service provider IT (SPIT) to deliver self-service capabilities to the operator's customers
At service turn-up, the provider’s job is only beginning. Managing and maintaining the customer experience through the entire service life cycle requires a new level of service management tools. Learn how to shift from reactive circuit monitoring to proactive service management
Heavy Reading Senior Analyst Patrick Donegan (along with his wild and wavy jacket) injects some much needed sanity into the mobile network security debate, and shares his views on backhaul for LTE
Ahead of Mobile World Congress, Heavy Reading Senior Analyst Gabriel Brown talks about the progress of the LTE market, including the prospects for TDD LTE, and discusses data offload strategies
