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At service turn-up, the provider’s job is only beginning. Managing and maintaining the customer experience through the entire service life cycle requires a new level of service management tools. Learn how to shift from reactive circuit monitoring to proactive service management
At Light Reading's Service Provider IT (SPIT) event in London, fonYou CEO Fernando Nunez Mendoza talks about the development of his company's cloud-based mobile services platform and a deployment in South Africa
At Light Reading's Service Provider IT (SPIT) event in London, BT's Group Customer Experience Director Jo Upward talks about how and why the operator introduced a company-wide customer-focused initiative
As part of Light Reading's Bridging the Chasm coverage, BT's Clive Selley, who is the operator's CTO and CIO, talks about his job and explains why BT decided to have one senior management executive in charge of both networks and IT
Amdocs executives Tal Givoly and Gil Rosen discuss the dramatic technology and cultural changes surrounding service-provider billing. Also, the execs pinpoint collaboration happening in service-provider IT and network groups
