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Duncan Stephens discusses CSP trends in assurance including Business Quality Management, the emerging initiative to manage and control a broad range of essential business KPIs using the principles and processes of traditional service assurance
Heavy Reading’s Berge Ayvazian on how small cells can get smart about connections and help carriers improve data speed and coverage in traffic-heavy networks
Cox Communications EVP & CTO Kevin Hart explains what's at the top of his to-do list and offers an update on the company's TV Everywhere and IP video strategies
What were this year's Management World Catalyst projects all about? We talked to five of the teams to find out which industry challenges they were tackling
Comcast's Catherine Avgiris walks us through Voice2Go, which enhances Comcast's residential phone service with free Wi-Fi phone calls, advanced call forwarding and the ability to create personal phone numbers
TM Forum Chairman Keith Willetts talks about the much needed communications services revolution and the Management World show's return to Nice on the French Riviera
11:15 AM Service providers want to manage and measure the customer experience, but what good are data and usage stats when a customer service culture doesn't exist?
Ian Blaine, CEO of thePlatform, explains how the media publishing firm is backing Comcast's X1 platform and what cable needs to do to get TV Everywhere to the next level
At Management World 2012 in Dublin, Andy Tiller, VP of product marketing at AsiaInfo-Linkage, talks about the Chinese software vendor's plans to take Europe by storm
9:25 AM A big crowd gathered at the Comcast booth to check out X1, Comcast's next-gen video service, and the debut of 'Project Dayview,' a cross-platform user interface in the making
Heavy Reading's Graham Finnie provides an update on how operators seem to be faring as they embrace apps ecosystems and challenging new business models
itaas President and CEO Vibha Rustagi explains how Comcast's Reference Development Kit (RDK) could get cable closer to a new standard for next-gen set-top boxes
XO CMO Don MacNeil sees content of all kinds and data center interconnectivity driving his wholesale business, which in turn is driving the operator towards 100Gbit/s Ethernet
Given the disruptive potential of software-defined networking, what's going to happen to routers as we know them? Stuart Elby of Verizon gives us his theory
The mega trend of BYOD is putting individuals and employers at risk. According to Juniper’s new global survey, the answer lies with the experts: service providers and security vendors. Mobile users want a more secure mobile experience
Light Reading's Packet Optical Transport Evolution conference will see lots of discussion about the optical control plane as vendors prepare for far-off plans in cloud computing and software-defined networking
Genband executives Keith Landau and B.G. Kumar discuss new solutions to manage a range of communications, simplify networks and optimize end-user experience
2:15 PM Consumers' expectation of privacy may be misguided, but the wireless operators have a ways to go to convince us we can trust them with our data
OpenFlow and software-defined networking were the talk of Interop. Light Reading sits down with Dan Pitt of the Open Networking Foundation to explore the reasons why
