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11:15 AM Service providers want to manage and measure the customer experience, but what good are data and usage stats when a customer service culture doesn't exist?
9:25 AM A big crowd gathered at the Comcast booth to check out X1, Comcast's next-gen video service, and the debut of 'Project Dayview,' a cross-platform user interface in the making
2:15 PM Consumers' expectation of privacy may be misguided, but the wireless operators have a ways to go to convince us we can trust them with our data
9:30 AM We don't either, so we asked a selection of people on the CTIA show floor what they thought this obtuse acronym from Lemko Corp. might mean and how it should be pronounced. Deemoowinnee, anyone?
