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Home > More Events > OSS 2.0: Driving the Services Revolution
OSS 2.0: Driving the Services Revolution is a one-day conference for the service provider looking to adapt and transform its OSS (operational support system) for the emerging world of explosive service delivery. Service providers are constrained – by the inflexibility of their legacy support infrastructures and the cost of integrating new services into them – from fully participating in IP service delivery and the revenue opportunities it represents. Service providers understand that they need to transform their networks, service portfolios, and business operations. Implementing the right support systems is key to this change.
Keynotes
Event Moderators
The goal of this event is to provide thought leadership on new OSS approaches, systems, and architectures that can help service providers successfully capitalize on the wave of next-generation service delivery options open to them. It will help service providers better identify and understand how OSS can improve their ability to innovate, reduce costs, improve their interaction with customers, and manage change. We will explore the ways in which service providers can accelerate services to market, provide customers with “stickier” and more personalized products and payment options, and ensure an end-to-end competitor-beating customer experience. The twin focuses of this event are: the new service delivery imperatives facing service providers, including the need to expand their service portfolios, particularly through third-party relationships; and the need to enhance their relationships with the customer. Both are key drivers of OSS change.
Key questions the event will address:
- What changes in the OSS/BSS layer must operators make to reduce costs and drive new service revenues in the current economic climate?
- What is the best approach to OSS/BSS transformation: opportunistic, quick-win fixes or all-out revolution?
- How can operators make the transition to OSS 2.0 and implement support for third-party services?
- How does a telco achieve competitive advantage through a harmonized OSS 2.0 / Telco 2.0 third-party service strategy?
- What new operational systems will be needed to help service providers blend Telco 2.0 services with internally developed services in differentiated product bundles?
- How can operators open up their OSS/BSS to ecosystems of third-party service developers in the cloud?
- Why is it important that operators offer personalized services to their subscribers?
- How is the real-time product and payment architecture critical to this goal?
- How can OSS/BSS vendors help network operators to exploit their knowledge of a customer’s presence and location for personalized targeting and advertising services?
- What does it mean to assure the customer experience in an OSS 2.0 / Telco 2.0 world?
- How is the scope of service assurance growing, and what OSS 2.0 solutions are emerging to safeguard the customer experience?
- What role does service assurance play in driving additional revenues by enabling operators to offer differentiated quality of experience?
- Do OSS vendors need to change more than network operators?
- Do OSS vendors have the right products today, and are they keeping up sufficiently with market demands?
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Who should attend?
- Any network operators, including fixed, mobile, converged, and cable operators, grappling with huge waves of change in their networks and services value chains, especially those operators wanting to open up their service portfolios to third-party content owners, software developers, advertisers, and end-users.
- OSS/BSS vendors who are designing and developing the next generation of business and operational systems to meet the needs of network operators as they transform their organizations and reengineer key processes such as quote-to-cash and fault-to-resolution.
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Event attendees who register before October 6 will receive the following:
1. FREE Services Software Insider, "Order to Cash: How SOA Can Break Down Telco OSS Silos" (value $900)
2. Soft copy of conference materials for download onsite and post event
3. Automatic entry to win an iPod Nano. Winner must be present to win: Contest Rules
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The regular price of this event is $500 (US, approximately £300). However, if you are employed by a cable/MSO or service provider or are a network professional at a large enterprise, educational establishment, utility, or government agency, you may qualify for free admission, provided you confirm your attendance by Tuesday, October 6, 2009.
To register for this event, please click here:
Register for OSS 2.0: Driving the Services Revolution
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