Light Reading
Our second annual employment survey of over 2,500 people in the communications industry reveals that salaries are on the upswing, but so are layoffs

Light Reading's 2011/2012 Salary Survey

Light Reading
10/12/2011
50%
50%

Looking for some good news? Try this on for size. Salaries in the communications industry didn't take a year-on-year dive in 2011, according to the data gleaned from Light Reading's second annual Salary Survey of more than 2,500 telecom professionals, including more than 700 service provider staff.

But here's the bad news. The level of layoffs took many in the industry by surprise. As a result, expectations for a brighter, more lucrative future remain low as the telecom sector searches for stability.

The data from this year's respondents showed that salaries began to stabilize in 2011, but layoffs were higher than expected. Even so, this didn't seem to alter our respondents' job satisfaction levels or expectations for the future. For the most part, they were just as lukewarm as they were last year. (See Light Reading's 2010/2011 Salary Survey.)

From the respondents, we learned:

  • More than 60 percent of respondents increased their income year-on-year in 2011, while 65 percent expect to make more in 2012
  • In 2010, only 15 percent of respondents thought their department would reduce headcount in the year ahead, but 28 percent of those we surveyed this year say their companies did make job cuts. On the flip side, additions were exactly as predicted, at 38 percent
  • Like last year, less than half plan to leave their current employer in the next year
  • And, three quarters of respondents were satisfied with their employer overall


Companies in 2011 were subject to increased consolidation, outsourcing and technology advances that made some positions redundant. Hiring in the communications industry took a hit, too, especially in relatively new markets such as India. According to a recent report in the Economic Times, telecom hiring has been reduced by 70 percent, with new positions reserved for top-level executives.

Consolidation, cutbacks and productivity gains
Consolidation is to blame for some of the cutbacks as many are still feeling the effects of past mergers, such as Verizon Wireless 's 2008 acquisition of Alltel. As we noted last year, the effects of M&A weren't yet reflected in last year's survey as most newly merged companies were still shaking out redundant positions. (See Calix CEO Claims Occam for Its Ethernet, Qwest-Century Link Gets OKs and The New Genband: Day One.)

Of course, this year, the most talked about merger is one for which we have yet to see the outcome. If AT&T Inc. (NYSE: T) is allowed to acquire T-Mobile US Inc. , it could bring 5,000 call center jobs back to the U.S., but would also inevitably mean significant job cuts. (See Sprint: Study Debunks AT&T's Job Claims .)

At the same time, vendors and wireless operators such as Sprint Corp. (NYSE: S) and Telefσnica SA (NYSE: TEF) have been busy reducing headcount as new technologies improve productivity: for example, online or self-serve customer service improvements are negating the need for large call centers. In fact, these days, corporations will buy just about any product that will improve productivity and reduce the cost of doing business, according to Randy Chambers, a recruiter with the Telecom Search Group.

"When they see an opportunity to lay off 10 percent of their workforce and maintain the same productivity, they’ll buy it immediately," Chambers says. "The more technology improves, the fewer employees needed to run the company."

Looking ahead
The story could be different next year as 4G growth spurs job creation. According to an August Deloitte Development LLC study, operators could invest $25 billion to $53 billion in the next-gen networks between 2012 and 2016, creating 371,000 to 771,000 new jobs. (See 4G Investment Will Mean U.S. Job Growth and Scarce Spectrum Could Set Back Job Growth.)

But this year, it's still a story of struggling to maintain stability. To get a sense of the employment landscape across the globe, and see how it's evolved since last year, we've broken down the survey into the numbers, the changes and the intangibles that made up the communications industry in 2011.

Here’s a hyperlinked contents list:



— Sarah Reedy, Senior Reporter, Light Reading Mobile

Next Page: Who Works Where
(1)  | 
Comment  | 
Print  | 
Page 1 / 11 Next >
Newest First  |  Oldest First  |  Threaded View
sam masud
50%
50%
sam masud,
User Rank: Light Sabre
12/5/2012 | 4:50:09 PM
re: Light Reading's 2011/2012 Salary Survey


No surprise here. Job cuts are up cause the work is going overseas. Salaries are cause the one remaining have to work harder and longer. That's it.

Flash Poll
LRTV Custom TV
A New Security Paradigm in SDN/NFV

7|28|14   |   02:54   |   (0) comments


Paul Shaneck, Global Director Network Solutions for Symantec, discusses the evolving virtualized network, explaining how Symantec is leading the security discussion as it relates to SDN and NFV, and helping to ensure the network is protected and compliant.
LRTV Documentaries
Sprint's Network Evolution

7|24|14   |   14:59   |   (0) comments


Sprint's Jay Bluhm gives a keynote speech at the Big Telecom Event (BTE) about Sprint's network and services evolution strategy, including Spark.
LRTV Documentaries
BTE Keynote: The Software-Defined Operator

7|24|14   |   18:43   |   (1) comment


Deutsche Telekom's Axel Clauberg explains the concept of the software-defined operator to the Big Telecom Event (BTE) crowd.
Light Reedy
Numbers Are In: LR's 2014 Salary Survey

7|24|14   |   1:25   |   (7) comments


Our fourth annual Salary Survey paints a picture of who's hiring, firing, earning, and yearning for a change in the telecom industry.
LRTV Custom TV
Driving the Network Transformation

7|23|14   |   4:29   |   (0) comments


Intel's Sandra Rivera discusses network transformation and how Intel technologies, programs, and standards body efforts have helped the industry migration to SDN and NFV.
LRTV Custom TV
Distributed NFV-Based Business Services by RAD

7|18|14   |   5:38   |   (0) comments


With the ETSI-approved Distributed NFV PoC running in the background, RAD's CEO, Dror Bin, talks about why D-NFV makes compelling sense for service providers, and about the dollars and cents RAD is putting behind D-NFV.
LRTV Custom TV
MRV – Accelerating Packet Optical Convergence

7|15|14   |   6:06   |   (0) comments


Giving you network insight to make your network smarter.
LRTV Custom TV
NFV-Enabled Ethernet for Generating New Revenues

7|15|14   |   5:49   |   (0) comments


Cyan's Planet Orchestrate allows service providers and their end-customers to activate software-based capabilities such as firewalls and encryption on top of existing Ethernet services in just minutes.
LRTV Custom TV
Symkloud NVF-Ready Video Transcoding, Big Data

7|9|14   |   3:41   |   (0) comments


Kontron and ISV partner Vantrix demonstrate high-performance video transcoding and data analytic solutions on same 2U standard platform that is ready for SDN and NFV deployments made by mobile, cable and cloud operators.
LRTV Huawei Video Resource Center
The Evolving Role of Hybrid Video for Competitive Success

7|4|14   |   4:09   |   (0) comments


At Huawei's Global Analysts Summit in Shenzhen, China, Steven C. Hawley from TV Strategies speaks to us about the evolving role of hybrid video for competitive success.
LRTV Huawei Video Resource Center
How CSPs Leverage Big Data in the Digital Economy

7|4|14   |   4:48   |   (2) comments


Justin van der Lande from Analysys Mason shares with us his views on how telecom operators can leverage customer asset monetization with big data. His discusses the current status of big data applications and the challenges and opportunities for telecom operators in the digital economy era.
LRTV Huawei Video Resource Center
Accelerator for Digital Business – Future Oriented BSS

7|4|14   |   3:08   |   (0) comments


Mobile and internet are becoming intertwined; IT and CT are integrating; and leading CSPs have begun to transform to information service and entertainment providers. How should the BSS system evolve to enable this transformation? Karl Whitelock, an analyst at Frost & Sullivan, shares his views.
Upcoming Live Events!!
September 16, 2014, Santa Clara, CA
September 16, 2014, Santa Clara, CA
October 29, 2014, New York City
November 6, 2014, Santa Clara
December 9-10, 2014, Reykjavik, Iceland
Infographics
Packet Design asks network professionals how they handle the cloud, SDN, and network management.
Today's Cartoon
Vacation Special Caption Competition Click Here
Latest Comment
Hot Topics
Facebook: 30% of Users Are Mobile-Only
Mitch Wagner, West Coast Bureau Chief, Light Reading, 7/24/2014
Is Windstream Boldly Setting a New Trend?
Carol Wilson, Editor-at-large, 7/29/2014
Nokia Holds Steady in Q2, Raises Outlook
Ray Le Maistre, Editor-in-chief, 7/24/2014
U-verse Growth Slips But Still Strong
Alan Breznick, Cable/Video Practice Leader, 7/24/2014
Verizon Applies 3G Throttling Policy to LTE
Sarah Reedy, Senior Editor, 7/25/2014
Like Us on Facebook
Twitter Feed