“As OTT players continue to eat into traditional communications revenues, operators have a choice,” noted Peter Jarich, VP of consumer and infrastructure research at Current Analysis. “They can ignore the threat or fight back. Yet, as many have already learned, fighting back isn’t easy. Even though technologies like RCS provide a solid foundation, crafting a compelling user interface, building a brand around existing communications services and incorporating differentiating communications features are challenges that most operators simply haven’t had to grapple with in the past.”
“The impact of OTT VoIP on voice revenues is expected to be considerable, and it will accentuate the erosion caused by market and regulatory pressures,” said Jeremy Green, a principal analyst in Ovum’s Telco Strategy Practice. “In 2020, we expect that OTT VoIP will have cost the global telecoms industry $479bn in lost revenues.”
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