Russian operator Vimpelcom is considering selling its domestic fixed-line broadband business as it shifts the focus to mobile, according to a report on Reuters that cites Russian daily Vedomosti.
SPIT vendor ResponseTek is claiming that it has achieved a 20 percent increase in contract extensions for "at-risk" customers through the deployment of its customer experience management (CEM) software at T-Mobile Austria. The software basically prompts "senior agents" at the operator to call disgruntled customers and persuade them that their customer service isn't so bad after all. (See T-Mobile Austria Improves CEM With ResponseTek.)
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