Rapid growth of smartphones has bought about a change in how consumers use devices. The traditional network KPIs are no longer capable of accurately reflecting the user’s experience when they are using services. How to correctly collect accurate data on the user experience, improve service quality effectively and therefore increase user satisfaction remains a big challenge for operators. Huawei’s SQI solution helps operators to establish a Key Quality Indicator (KQI) system, which can truly reflect user’s service experience. By means of Huawei’s unique algorithm, and GENEX Nastar platform, SQI can do the root cause analysis rapidly and accurately. SQI can provide the best optimization methods for QoS strategy, to improve the service quality in tandem with cost efficiency, and increase data service throughput.

Huawei’s SQI solution has been adopted by operators in the world for trials. The latest deployment in the existing network shows the Average Page Download Throughput of web browsing has been improved by 5.34%, the Streaming Stall Frequency has been decreased by 9.2% and data service throughput has been increased by 2%. Huawei’s SQI solution dramatically improved the users’ satisfaction with web browsing and streaming services.

Huawei is committed to its partnership with the industry’s leading operators, and investing in innovative end-to-end Customer Experience Management solutions (CEM). As the key part of SmartCare® solution, Huawei SQI solution is unlike the traditional network KPI optimization solutions. It provides comprehensive service quality improvement, decreases service complaints, and assists operator to achieve business success in the MBB era.