Globe Philippines has deployed STREAMLINE™ to lower costs, improve network quality, and drive general efficiencies in its field organisation. STREAMLINE™ is based on the new industry concept of Field Operations Support Systems (FSS), which is the application of the principles and practices of OSS to the field, properly integrating field operations with an operator’s network operations centre and critical applications.
As the shift in focus for CSPs moves from growth to network optimisation, significant emphasis is now being placed on field cost efficiencies and quality, particularly so given that field operations is generally the number one OPEX spend area company-wide for most operators. However, current OSS systems only serve to highlight issues, but FSS drives the entire process further. It does this through capabilities that combine a real-time view of all field operations with actionable management tools leveraging the insights via a single, structured database of all field data.
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