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Vonage Off the Hook

Light Reading
News Analysis
Light Reading
3/4/2005
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Vonage Holdings Corp. has confirmed that it experienced a widespread service outage that dropped about half its calls for an hour on Friday.

"We were having sporadic network-related issues that lasted for about an hour, affecting about 50 percent of our inbound and outbound calling," says Brooke Schultz, Vonage's VP of corporate communications.

Schultz says the outage started sometime between 2:30 p.m. and 2:45 p.m. EST and lasted about an hour.

Earlier, lines at Vonage headquarters itself were difficult to get through, with repeated busy signals and bad connnections. At the time of this writing, the company's corporate Website was down as well.

One user told Light Reading that the service is out. And several posts on the Broadband Reports message board confirm that the consumer VOIP company's service was out in several area codes.

For some users, this isn't the first outage this week, but it is the only network-wide problem reported. "What bothers me is the lack of information. We never found out what happened yesterday and here it happens again," writes one poster on Broadband Reports.

The catch with Vonage is that the company does not own its own network, so it's at the mercy of the carriers it relies on for connections, and, when something goes wrong, there's a limit to what it can do (see Vonage Spreads the Blame). The outage comes just a day after Vonage was handed a major victory against a rural carrier that was blocking its calls (see FCC Fines VOIP Villains).

— Phil Harvey, News Editor, Light Reading

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paolo.franzoi
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paolo.franzoi,
User Rank: Light Beer
12/5/2012 | 3:24:31 AM
re: Vonage Off the Hook

Phil,

Madison is a Rural ILEC or IOC not a CLEC.

seven
OldPOTS
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OldPOTS,
User Rank: Light Beer
12/5/2012 | 3:24:30 AM
re: Vonage Off the Hook
And how many Vonage customers were effected??? 50% of how many customers?
Have they learned about alternate paths from their routers?

OldPOTS
sjd6
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sjd6,
User Rank: Light Beer
12/5/2012 | 3:24:30 AM
re: Vonage Off the Hook
Is all it took for somebody to figure out they needed to reboot their cisco router. Not bad. :)
startup_shutup
50%
50%
startup_shutup,
User Rank: Light Beer
12/5/2012 | 3:24:29 AM
re: Vonage Off the Hook
you get what you pay for. Save money with best effort IP but then do not get surprised if it
does not behave like POTS.....
djkstra
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50%
djkstra,
User Rank: Light Beer
12/5/2012 | 3:24:26 AM
re: Vonage Off the Hook
Come on, Vonage knows such outages are inevitable and so do others.Pointing finger at some one else does not solve the problem. Reboot is a shame.
Keebler
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50%
Keebler,
User Rank: Moderator
12/5/2012 | 3:24:25 AM
re: Vonage Off the Hook
I wasn't so upset about the network being screwy. I was, however, upset that there was no information posted on the website and it took over 40 minutes to get through to technical support.

Vonage obviously has not scaled up its support system to handle the number of customers that it has. And before you start thinking that this is a one-time deal because of the network outage, 40 minutes seem to be about average.

The saga in detail at http://www.wilkinsons.com/Bana...
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