Light Reading

Vonage Off the Hook

Light Reading
News Analysis
Light Reading
3/4/2005
50%
50%

Vonage Holdings Corp. has confirmed that it experienced a widespread service outage that dropped about half its calls for an hour on Friday.

"We were having sporadic network-related issues that lasted for about an hour, affecting about 50 percent of our inbound and outbound calling," says Brooke Schultz, Vonage's VP of corporate communications.

Schultz says the outage started sometime between 2:30 p.m. and 2:45 p.m. EST and lasted about an hour.

Earlier, lines at Vonage headquarters itself were difficult to get through, with repeated busy signals and bad connnections. At the time of this writing, the company's corporate Website was down as well.

One user told Light Reading that the service is out. And several posts on the Broadband Reports message board confirm that the consumer VOIP company's service was out in several area codes.

For some users, this isn't the first outage this week, but it is the only network-wide problem reported. "What bothers me is the lack of information. We never found out what happened yesterday and here it happens again," writes one poster on Broadband Reports.

The catch with Vonage is that the company does not own its own network, so it's at the mercy of the carriers it relies on for connections, and, when something goes wrong, there's a limit to what it can do (see Vonage Spreads the Blame). The outage comes just a day after Vonage was handed a major victory against a rural carrier that was blocking its calls (see FCC Fines VOIP Villains).

— Phil Harvey, News Editor, Light Reading

(6)  | 
Comment  | 
Print  | 
Newest First  |  Oldest First  |  Threaded View
paolo.franzoi
50%
50%
paolo.franzoi,
User Rank: Light Beer
12/5/2012 | 3:24:31 AM
re: Vonage Off the Hook

Phil,

Madison is a Rural ILEC or IOC not a CLEC.

seven
OldPOTS
50%
50%
OldPOTS,
User Rank: Light Beer
12/5/2012 | 3:24:30 AM
re: Vonage Off the Hook
And how many Vonage customers were effected??? 50% of how many customers?
Have they learned about alternate paths from their routers?

OldPOTS
sjd6
50%
50%
sjd6,
User Rank: Light Beer
12/5/2012 | 3:24:30 AM
re: Vonage Off the Hook
Is all it took for somebody to figure out they needed to reboot their cisco router. Not bad. :)
startup_shutup
50%
50%
startup_shutup,
User Rank: Light Beer
12/5/2012 | 3:24:29 AM
re: Vonage Off the Hook
you get what you pay for. Save money with best effort IP but then do not get surprised if it
does not behave like POTS.....
djkstra
50%
50%
djkstra,
User Rank: Light Beer
12/5/2012 | 3:24:26 AM
re: Vonage Off the Hook
Come on, Vonage knows such outages are inevitable and so do others.Pointing finger at some one else does not solve the problem. Reboot is a shame.
Keebler
50%
50%
Keebler,
User Rank: Light Beer
12/5/2012 | 3:24:25 AM
re: Vonage Off the Hook
I wasn't so upset about the network being screwy. I was, however, upset that there was no information posted on the website and it took over 40 minutes to get through to technical support.

Vonage obviously has not scaled up its support system to handle the number of customers that it has. And before you start thinking that this is a one-time deal because of the network outage, 40 minutes seem to be about average.

The saga in detail at http://www.wilkinsons.com/Bana...
Flash Poll
From The Founder
The New IP is actually bigger even than business. Like another hugely important tech that Light Reading is digging into right now, the New IP has the potential to change the world by fundamentally advancing what it is possible for people to achieve with communications.
LRTV Huawei Video Resource Center
Huawei Shares Its Vision of the Future of Mobile Networks Innovations

2|26|15   |   2:30   |   (0) comments


Mobile broadband is changing our lives. It's reshaping the Internet, industry, and society. It allows us to freely connect with one another anytime, anywhere. At this year's Mobile World Congress, Huawei will share its latest insights and newest ideas and technologies that will shape the future of MBB. They will showcase their end-to-end MBB solutions that will ...
LRTV Huawei Video Resource Center
Accelerate Digitizing, Boost Digital Business

2|26|15   |   6:14   |   (0) comments


A new digital revolution is leading us to a better connected world. Together with millions of digital partners, Huawei will help CSPs to build their digital service ecosystem and aggregate a wide variety of digital services. In this video, we find out how Huawei is going to help CSPs implement digital operations.
LRTV Huawei Video Resource Center
The Secret Recipe to Enabling Hyper-Growth Industries

2|26|15   |   3:38   |   (0) comments


With a number of successful cases on network capability exposure, Huawei is going to share the secret recipe to enabling hyper-growth markets with a step-by-step approach.
LRTV Documentaries
BTE 2015 Is Bigger & Even Better

2|25|15   |   03:13   |   (4) comments


This year's Big Telecom Event (BTE) in Chicago is going to provide more opportunities than ever for networking, getting to grips with key industry challenges and opportunities and, equally as important, having some fun.
LRTV Interviews
Light Reading ICT Leaders Roundtable at MWC 2015

2|12|15   |   1:07   |   (2) comments


On Sunday March 1, 2015, Light Reading will host an ICT Leaders Roundtable in partnership with Huawei. At this half-day event, CIOs, analysts and researchers will discuss key industry trends like virtualization in the cloud with a specific focus on new business models. Located at the luxurious Renaissance Hotel near the Fira Barcelona, space is limited so please ...
LRTV Documentaries
Going Green in 2015

2|12|15   |   02:04   |   (0) comments


Energy efficiency is set to be an incredibly hot topic in the telecom industry this year.
LRTV Custom TV
SDN & NFV: Where Are We Going From Here?

2|11|15   |   11:27   |   (0) comments


Vitesse Semiconductor CTO Martin Nuss gives his perspective on why SDN and NFV should be tightly interconnected and how he sees the industry moving forward.
LRTV Documentaries
Time for Gigabit Europe?

2|9|15   |   01:27   |   (4) comments


Gigabit broadband networks are springing up all around the US and they'll soon become more commonplace in Europe.
LRTV Interviews
Brocade Brings New IP Vision to 2020 Vision Executive Summit

2|3|15   |   4:23   |   (0) comments


In December 2014, Light Reading gathered telecom executives in Reykjavik, Iceland to discuss their vision for high-capacity networks through the end of the decade. The intimate, interactive meeting was set against the backdrop of Iceland's spectacular natural beauty. As one of the event's founding sponsors, Brocade's Kelly Herrell shared his company's strategy at ...
LRTV Interviews
Brocade's Kelly Herrell on the New IP

2|2|15   |   12:36   |   (0) comments


In December 2014, Steve Saunders sat down with Brocade VP of Software Networking Kelly Herrell at Light Reading's 2020 Vision executive summit in Reykjavik, Iceland. They spoke about Brocade's approach to the New IP, the future of the telecom industry, and more.
LRTV Huawei Video Resource Center
Dr. Dong Sun Talks About Carriers' Digital Transformation & Huawei’s Telco OS

1|29|15   |   6:28   |   (0) comments


Dr. Dong Sun, Chief Architect of Digital Transformation Solutions at Huawei, discusses how telecom operators can become digital ecosystem enablers and deliver optimal user experiences that are in real-time, on-demand, all-online, DIY and social (ROADS).
LRTV Huawei Video Resource Center
Huawei's Chief Network Architect Talks about Network Experience & Operators’ Strategies

1|29|15   |   3:39   |   (0) comments


In the digital age, network experience has become the primary productivity especially for telecom operators. In this video, Wenshuan Dang, Huawei’s Chief Network Architect, discusses how carriers can tackle the challenge of infrastructure complexity in order to enhance business agility and improve user experience.
Upcoming Live Events
March 17, 2015, The Cable Center, Denver, CO
April 14, 2015, The Westin Times Square, New York City, NY
May 12, 2015, Grand Hyatt, Denver, CO
May 13-14, 2015, The Westin Peachtree, Atlanta, GA
June 8, 2015, Chicago, IL
June 9-10, 2015, Chicago, IL
June 9, 2015, Chicago, IL
June 10, 2015, Chicago, IL
All Upcoming Live Events
Infographics
Net neutrality, broadband services and the current outlook on data consumption, as presented by the New Jersey Institute of Technology.
Hot Topics
Cyber Security Expert Warns: You're Doing It Wrong
Sarah Thomas, Editorial Operations Director, 2/23/2015
10 Weirdly Useful IoT Devices
Eryn Leavens, Copy Desk Editor, 2/24/2015
Small Cells Enabling Location Services
Sarah Thomas, Editorial Operations Director, 2/25/2015
MWC: Let the Madness Begin
Ray Le Maistre, Editor-in-chief, 2/23/2015
FCC Adopts Title II Rules
Alan Breznick, Cable/Video Practice Leader, 2/26/2015
Like Us on Facebook
Twitter Feed
Webinar Archive
BETWEEN THE CEOs - Executive Interviews
Check out Light Reading's interview with Jay Samit, the newly appointed CEO of publicly traded SeaChange International Inc. With a resume that includes Sony, EMI, and Universal, Samit brings a reputation as an entrepreneur and a disruptor to his new role at the video solutions company. Hear what he had to say about the opportunities in video, as well as the outlook for cable, telco, OTT and mobile service providers.
G'day! And welcome to an entirely new feature on Light Reading -- our weekly "CEO-to-CEO" interview.