Light Reading

Vonage Off the Hook

Light Reading
News Analysis
Light Reading
3/4/2005
50%
50%
Repost This

Vonage Holdings Corp. has confirmed that it experienced a widespread service outage that dropped about half its calls for an hour on Friday.

"We were having sporadic network-related issues that lasted for about an hour, affecting about 50 percent of our inbound and outbound calling," says Brooke Schultz, Vonage's VP of corporate communications.

Schultz says the outage started sometime between 2:30 p.m. and 2:45 p.m. EST and lasted about an hour.

Earlier, lines at Vonage headquarters itself were difficult to get through, with repeated busy signals and bad connnections. At the time of this writing, the company's corporate Website was down as well.

One user told Light Reading that the service is out. And several posts on the Broadband Reports message board confirm that the consumer VOIP company's service was out in several area codes.

For some users, this isn't the first outage this week, but it is the only network-wide problem reported. "What bothers me is the lack of information. We never found out what happened yesterday and here it happens again," writes one poster on Broadband Reports.

The catch with Vonage is that the company does not own its own network, so it's at the mercy of the carriers it relies on for connections, and, when something goes wrong, there's a limit to what it can do (see Vonage Spreads the Blame). The outage comes just a day after Vonage was handed a major victory against a rural carrier that was blocking its calls (see FCC Fines VOIP Villains).

— Phil Harvey, News Editor, Light Reading

(6)  | 
Comment  | 
Print  | 
Newest First  |  Oldest First  |  Threaded View
paolo.franzoi
50%
50%
paolo.franzoi,
User Rank: Light Beer
12/5/2012 | 3:24:31 AM
re: Vonage Off the Hook

Phil,

Madison is a Rural ILEC or IOC not a CLEC.

seven
OldPOTS
50%
50%
OldPOTS,
User Rank: Light Beer
12/5/2012 | 3:24:30 AM
re: Vonage Off the Hook
And how many Vonage customers were effected??? 50% of how many customers?
Have they learned about alternate paths from their routers?

OldPOTS
sjd6
50%
50%
sjd6,
User Rank: Light Beer
12/5/2012 | 3:24:30 AM
re: Vonage Off the Hook
Is all it took for somebody to figure out they needed to reboot their cisco router. Not bad. :)
startup_shutup
50%
50%
startup_shutup,
User Rank: Light Beer
12/5/2012 | 3:24:29 AM
re: Vonage Off the Hook
you get what you pay for. Save money with best effort IP but then do not get surprised if it
does not behave like POTS.....
djkstra
50%
50%
djkstra,
User Rank: Light Beer
12/5/2012 | 3:24:26 AM
re: Vonage Off the Hook
Come on, Vonage knows such outages are inevitable and so do others.Pointing finger at some one else does not solve the problem. Reboot is a shame.
Keebler
50%
50%
Keebler,
User Rank: Light Beer
12/5/2012 | 3:24:25 AM
re: Vonage Off the Hook
I wasn't so upset about the network being screwy. I was, however, upset that there was no information posted on the website and it took over 40 minutes to get through to technical support.

Vonage obviously has not scaled up its support system to handle the number of customers that it has. And before you start thinking that this is a one-time deal because of the network outage, 40 minutes seem to be about average.

The saga in detail at http://www.wilkinsons.com/Bana...
Flash Poll
LRTV Documentaries
Cable Eyes Big Technology Shifts

4|16|14   |   03:02   |   (4) comments


US cable engineers are facing a lot of heavy lifting in the coming years, notes Light Reading Cable/Video Practice Leader Alan Breznick.
LRTV Custom TV
Maximizing Customer Experience & Assuring Service Delivery in an IP World

4|15|14   |   4:57   |   (0) comments


Steven Shalita, VP of Marketing, NetScout Systems, Inc., discusses the challenges cable/MSO operators face in assuring the delivery of new IP-based services. Key points include the value of proactively managing performance, and using rich analytics and operational intelligence to better understand service and usage trends, make smarter business decisions and ...
LRTV Documentaries
Bye-Bye DVD: Consumers Embrace Digital Video

4|10|14   |   04:17   |   (7) comments


Veteran video analyst Colin Dixon, founder and principal analyst of nScreenMedia, says research shows 56% are using digital video already.
LRTV Documentaries
Video: TW Cable Puts Multicast Gateways to the Test

4|8|14   |   04:13   |   (1) comment


Tom Gonder, a chief architect at Time Warner Cable, explains how its trial of multicast gateways is impacting IP-based video plans.
LRTV Custom TV
Managing & Monetizing Big Data in Operator Environments

4|7|14   |     |   (1) comment


At Mobile World Congress, Gigamon's Director of Service Provider Solutions, Andy Huckridge, and Heavy Reading Analyst Sarah Wallace discuss the 'big data' issues facing carriers and operators today.
LRTV Huawei Video Resource Center
Data Center Energy – Build Your Data Center in a Modular Way

4|7|14   |   2:13   |   (0) comments


Dr. Fang Liangzhou, VP Network Energy Product Line, shared his thoughts about the challenges for data centers during CeBIT 2014.
LRTV Huawei Video Resource Center
Agile Network Solution – An Overview of Huawei's Agile Network Solution

4|7|14   |   2:31   |   (0) comments


Ajay Gupta, Director of Product Marketing, Networking Product Line, gives an overview of the Agile Network Solutions during CeBIT 2014.
LRTV Huawei Video Resource Center
Huawei’s eLTE Voice Trunking, Video and Data Applied for Railways

4|7|14   |   1:38   |   (0) comments


Gottfried Winter is the Sales Director at Funkwerk, a German specialist in GSM-r terminals and a long-time partner of Huawei. At CeBIT 2014, Winter talks to Light Reading about this partnership and the integration of enhanced voice trunking, video and data functions.
LRTV Huawei Video Resource Center
LeaseWeb Speaks Highly of Huawei's Datacenter Products

4|7|14   |   1:37   |   (0) comments


Rene Olde Olthof, Operations Director LeaseWeb, talks about the next data center transformation during CeBIT 2014.
LRTV Documentaries
Comcast: Reshaping the Cable Network Architecture

4|3|14   |   07:11   |   (8) comments


Shamim Akhtar, Comcast's architect and senior director of network strategy, explains why the cable company is moving to a more distributed network architecture.
LRTV Custom TV
VMware CEO Pat Gelsinger at Mobile World Congress

4|1|14   |   3:41   |   (0) comments


VMware CEO Pat Gelsinger speaks to Heavy Reading about the value of virtualization spanning from the data center to service provider networks to mobile devices.
LRTV Huawei Video Resource Center
Analysts' Impressions of Huawei SoftCOM at ONS 2014

4|1|14   |   1:11   |   (0) comments


After visiting the Huawei booth at ONS, Lee Doyle of Doyle Research gives his appraisal of Huawei's SoftCOM solution.
Hot Topics
BlackBerry Invests in Healthcare IT Startup
Sarah Reedy, Senior Editor, 4/15/2014
Volvo: AT&T HSPA+ Can Drive My Car
Sarah Reedy, Senior Editor, 4/16/2014
T-Mobile Petitions Operators to Kill Overages
Sarah Reedy, Senior Editor, 4/14/2014
Cisco & VMware Are Apple & Google of SDN
Mitch Wagner, West Coast Bureau Chief, Light Reading, 4/14/2014
Mobile Apps Susceptible to Heartbleed, Too
Sarah Reedy, Senior Editor, 4/14/2014
Like Us on Facebook
Twitter Feed