& cplSiteName &

Vonage Off the Hook

Light Reading
News Analysis
Light Reading
3/4/2005
50%
50%

Vonage Holdings Corp. has confirmed that it experienced a widespread service outage that dropped about half its calls for an hour on Friday.

"We were having sporadic network-related issues that lasted for about an hour, affecting about 50 percent of our inbound and outbound calling," says Brooke Schultz, Vonage's VP of corporate communications.

Schultz says the outage started sometime between 2:30 p.m. and 2:45 p.m. EST and lasted about an hour.

Earlier, lines at Vonage headquarters itself were difficult to get through, with repeated busy signals and bad connnections. At the time of this writing, the company's corporate Website was down as well.

One user told Light Reading that the service is out. And several posts on the Broadband Reports message board confirm that the consumer VOIP company's service was out in several area codes.

For some users, this isn't the first outage this week, but it is the only network-wide problem reported. "What bothers me is the lack of information. We never found out what happened yesterday and here it happens again," writes one poster on Broadband Reports.

The catch with Vonage is that the company does not own its own network, so it's at the mercy of the carriers it relies on for connections, and, when something goes wrong, there's a limit to what it can do (see Vonage Spreads the Blame). The outage comes just a day after Vonage was handed a major victory against a rural carrier that was blocking its calls (see FCC Fines VOIP Villains).

— Phil Harvey, News Editor, Light Reading

(6)  | 
Comment  | 
Print  | 
Newest First  |  Oldest First  |  Threaded View        ADD A COMMENT
paolo.franzoi
50%
50%
paolo.franzoi,
User Rank: Light Beer
12/5/2012 | 3:24:31 AM
re: Vonage Off the Hook

Phil,

Madison is a Rural ILEC or IOC not a CLEC.

seven
OldPOTS
50%
50%
OldPOTS,
User Rank: Light Beer
12/5/2012 | 3:24:30 AM
re: Vonage Off the Hook
And how many Vonage customers were effected??? 50% of how many customers?
Have they learned about alternate paths from their routers?

OldPOTS
sjd6
50%
50%
sjd6,
User Rank: Light Beer
12/5/2012 | 3:24:30 AM
re: Vonage Off the Hook
Is all it took for somebody to figure out they needed to reboot their cisco router. Not bad. :)
startup_shutup
50%
50%
startup_shutup,
User Rank: Light Beer
12/5/2012 | 3:24:29 AM
re: Vonage Off the Hook
you get what you pay for. Save money with best effort IP but then do not get surprised if it
does not behave like POTS.....
djkstra
50%
50%
djkstra,
User Rank: Light Beer
12/5/2012 | 3:24:26 AM
re: Vonage Off the Hook
Come on, Vonage knows such outages are inevitable and so do others.Pointing finger at some one else does not solve the problem. Reboot is a shame.
Keebler
50%
50%
Keebler,
User Rank: Moderator
12/5/2012 | 3:24:25 AM
re: Vonage Off the Hook
I wasn't so upset about the network being screwy. I was, however, upset that there was no information posted on the website and it took over 40 minutes to get through to technical support.

Vonage obviously has not scaled up its support system to handle the number of customers that it has. And before you start thinking that this is a one-time deal because of the network outage, 40 minutes seem to be about average.

The saga in detail at http://www.wilkinsons.com/Bana...
Educational Resources
sponsor supplied content
Educational Resources Archive
From The Founder
Cisco's Conrad Clemson, recently promoted to head up the company's Service Provider Apps & Platforms developments, talks to Light Reading's Founder and CEO Steve Saunders about how he's bringing cloud video, mobile and virtualization together to empower network operators.
Flash Poll
Live Streaming Video
Charting the CSP's Future
Six different communications service providers join to debate their visions of the future CSP, following a landmark presentation from AT&T on its massive virtualization efforts and a look back on where the telecom industry has been and where it's going from two industry veterans.
LRTV Interviews
Heavy Reading: The Web-Scale View

1|18|17   |     |   (0) comments


At Light Reading's 2020 Vision Executive Summit in Rome, Heavy Reading's former chief analyst Patrick Donegan shared insight from the recent web-scale operators report, which featured research on how web-scale operators view the market, the best web-scale companies to ...
LRTV Custom TV
Cisco's Cloud Scale Networking: Automation, Virtualization & Simplification

1|18|17   |     |   (0) comments


Cisco's Sanjeev Mervana outlines the latest innovations in networking technology at CES 2017 in Las Vegas.
LRTV Custom TV
ADVA Talks Innovation & the Future of Networking

1|17|17   |     |   (0) comments


Ray Le Maistre and Christoph Glingener, CTO of ADVA Optical Networking, discuss the current state of the industry, cooperation and collaboration, open innovation and the future of networking.
LRTV Custom TV
Cisco's Infinite Video Platform

1|17|17   |     |   (0) comments


Cisco's Infinite Video Platform allows service providers to deliver broadcast-quality video over IP networks. Infinite video supports many devices, from 4K TVs to tablets to game consoles. Join Cisco's Rajeev Raman for a brief tour and live demo.
LRTV Interviews
Masergy: Ability to Adapt Key for NFV

1|16|17   |   6:40   |   (0) comments


Speaking at Light Reading's 2020 Vision in Rome, Masergy's VP, Global Technology, Ray Watson, said agility is key to providing the mix and match NFV-based services that are driving business for the managed service provider today.
LRTV Interviews
Equinix: The Data Explosion

1|13|17   |   4:16   |   (0) comments


At Light Reading's 2020 Vision in Rome, Eric Schwartz, president of EMEA, Equinix, talked about how Equinix is helping its customers manage the influx of data today, and how it's preparing for a future filled with millions of connected IoT devices.
LRTV Interviews
Heavy Reading: The Changing Data Center Landscape

1|12|17   |   6:05   |   (1) comment


At Light Reading's 2020 Vision event in Rome, Heavy Reading's Senior Analyst Roz Roseboro talks about how virtualization is impacting data center evolution and how that evolution is affecting the relationship between service providers, data center operators and public cloud providers.
LRTV Interviews
Boingo: Prepping for Millions of Devices

1|12|17   |   5:07   |   (1) comment


At Light Reading's 2020 Vision in Rome, Boingo's CTO Derek Peterson discusses how wireless operators will address the needs of low-bandwidth and high-bandwidth apps at the same time, the need for more MHz, the impact of IoT and more.
LRTV Interviews
Comcast Shows Off Gig Gateway at CES

1|11|17   |     |   (1) comment


With its largest presence at CES in years, Comcast took the wraps off its long-awaited gigabit gateway and a new platform for managing the home WiFi network. Light Reading Senior Editor Mari Silbey sat down with EVP Chris Satchell to discuss the latest Comcast advance, and met with VP of Product Strategy and Development Andrea Peiro to walk through a demo of the ...
LRTV Interviews
Colt: End-to-End Key for 2017

1|10|17   |   6:21   |   (0) comments


At Light Reading's 2020 Vision Executive Summit in Rome, Nico Fischbach of Colt said having a multi-carrier, end-to-end service proposition is going to be key for 2017 -- and SD-WAN is instrumental in making it happen.
From the Founder
Cisco's Clemson on Mobile Cloud Video

1|9|17   |     |   (1) comment


Cisco's Conrad Clemson, recently promoted to head up the company's Service Provider Apps & Platforms developments, talks to Light Reading's Founder and CEO Steve Saunders about how he's bringing cloud video, mobile and virtualization together to empower network operators. "If you think about where we're going… whether it's a mobile application, or a video ...
LRTV Custom TV
VMware Telco NFV Solutions – Preparing for 5G & IOT

1|9|17   |     |   (0) comments


Shekar Ayyar, EVP & Corporate Strategy/General Manager of Telco for VMware, discusses VMware's Telco NFV solutions role and foundation for the Imminent Arrival of 5G & IOT.
Upcoming Live Events
May 15-17, 2017, Austin Convention Center, Austin, TX
All Upcoming Live Events
Infographics
Hot Topics
A Women in Comms Glossary
Sarah Thomas, Director, Women in Comms, 1/18/2017
Next Plugfest Gets G.fast Closer to Market
Brian Santo, Senior editor, Test & Measurement / Components, Light Reading, 1/13/2017
TV's Paradox: No HDR Without 4K
Mari Silbey, Senior Editor, Cable/Video, 1/17/2017
Nokia CTO: 2017 Is the Year 5G Gets in the Field
Dan Jones, Mobile Editor, 1/19/2017
Cable Has One Thing Verizon Needs
Mari Silbey, Senior Editor, Cable/Video, 1/17/2017
Like Us on Facebook
Twitter Feed
BETWEEN THE CEOs - Executive Interviews
Light Reading founder and CEO Steve Saunders chats with Sportlogiq CEO Craig Buntin about sports data analysis.
Eyal Waldman, CEO of Mellanox Technologies, speaks to Steve Saunders, CEO of Light Reading, for an exclusive interview about the 100 GB cable challenge, cybersecurity and much more.
Animals with Phones
Live Digital Audio

Playing it safe can only get you so far. Sometimes the biggest bets have the biggest payouts, and that is true in your career as well. For this radio show, Caroline Chan, general manager of the 5G Infrastructure Division of the Network Platform Group at Intel, will share her own personal story of how she successfully took big bets to build a successful career, as well as offer advice on how you can do the same. We’ll cover everything from how to overcome fear and manage risk, how to be prepared for where technology is going in the future and how to structure your career in a way to ensure you keep progressing. Chan, a seasoned telecom veteran and effective risk taker herself, will also leave plenty of time to answer all your questions live on the air.