Increases visibility and reduces complexity for managing the Microsoft collaboration software in cloud, hybrid, and on-premises environments.

September 21, 2016

2 Min Read

BELLEVUE, Wa. -- Unify Square, the leading provider of software, consulting and 24x7 cloud managed services for Skype for Business, today unveiled new solutions and enhancements to its integrated Skype for Business (SfB) operations software, PowerSuite, available this fall. The new solutions provide additional reporting, analytics and device management capabilities that help IT departments better predict and troubleshoot issues before impacting end-user satisfaction. Among the certified Skype for Business IT Pro Tools Partners, PowerSuite continues to lead the market in providing the most comprehensive and holistic view into SfB service health, availability and customer satisfaction. With this new release, Unify Square becomes the first SfB partner to announce Skype for Business Online monitoring and management support, which underscores the company’s commitment to providing a true “single pane of glass” view into SfB environments. This complements it’s existing on premise support, and also accompanies an upcoming announcement which Unify Square will be making early next week in conjunction with Microsoft, regarding the lineup of Unify Square’s new cloud-centric services.

PowerSuite allows IT departments to respond to technical issues faster with a deeper level understanding of SfB service health. Adding to existing PowerSuite solutions, which address the five key areas of UC management – monitoring, analytics, provisioning, reporting, and user experience – customers are empowered to take a proactive approach to resolving problems quickly and appropriately, no matter the configuration.

New solutions and enhancements available with PowerSuite, include:

  • Skype for Business Online “Ready” – Enhancements to PowerSuite solutions including, Helpdesk, User Satisfaction, Executive Dashboard, Usage & Adoption Dashboard, and Service Health, provide IT with a true single pane of glass SfB operations solution for complex hybrid environments regardless of whether users are homed on-premise or in the cloud. Projected availability of these solutions is early 2017.

    • Call Explorer – A reporting solution allowing IT to search call records and uncover patterns in SfB usage for diagnostic information and metrics. IT can create customized drill down reports that provide details on devices, conferences, voice and video quality, call failures, sharing functionality and more.

    • Insights Center – A centralized hub for IT to view a prioritized list of technical problems requiring attention with clear workflow-oriented actions to resolve issues. The solution uses proprietary algorithms to highlight and surface the most critical systemic issues and actions of which IT should be aware.

    • Device Management – Core capabilities to manage Polycom and Yealink IP Phones within the SfB environment using PowerSuite. IT can install firmware updates remotely for multiple device types as well as configure features by user, department, language, speed dials, and more. Projected availability of this solution is late 2016.

      Unify Square

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