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SlideshowSalesforce Sprays AI to Get the Stink off Customer Service

Einstein, on left, and mascot friends at last year's annual Salesforce Dreamforce conference, which is seriously a weird and delightful event.
Einstein, on left, and mascot friends at last year's annual Salesforce Dreamforce conference, which is seriously a weird and delightful event.

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Phil_Britt
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Phil_Britt,
User Rank: Light Sabre
7/11/2018 | 1:40:50 PM
Humans Still Needed
AI might help some. But poor customer service is usually the result of too few humans and too few well-trained humans. Any AI needs to continue to evolve to be truly effective. And many early technologies were terrible for some time after implementation.
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