& cplSiteName &

Cablevision Bounces Back

Alan Breznick
2/26/2014
50%
50%

Rebounding from a lousy third quarter, Cablevision finished 2013 with renewed broadband subscriber growth and lower video customer losses, both of which beat Wall Street projections. (See Cablevision Hits the Wall.)

Surprising analysts who had expected another down quarter, Cablevision Systems Corp. (NYSE: CVC) reported Wednesday that it added 6,000 high-speed data subscribers in the quarter after shedding 13,000 in the third quarter. As a result, it closed out 2013 with nearly 2.8 million broadband customers -- an increase of 17,000 for the year.

Likewise, the fifth-largest US MSO performed better than expected on the video front. It lost 18,000 basic cable subscribers in the fourth quarter after shedding 37,000 in the third. Consequently, it ended the year with about 2.81 million video customers -- down about 80,000 for the year.

Voice customers held steady over the fourth quarter at nearly 2.3 million. For the year, it picked up 8,000 phone customers.

Despite the better-than-expected fourth-quarter numbers, Cablevision posted overall customer declines for both the quarter and the year, due to the continued erosion of its video base. Its total customer count dropped 7,000 for the quarter and 42,000 for the year to below 3.2 million at the end of 2013.

However, a year after Hurricane Sandy wreaked havoc with its operations, Cablevision executives still expressed satisfaction with the company's performance. Thanks to price increases and a scaling back of promotional discounts, fourth-quarter adjusted net revenue climbed 2.3% from a year earlier to $1.6 billion. Adjusted cashflow grew 7.5% to $457 million.

Executives also credited the financial gains to efforts to cut subscriber churn through improved customer service, more effective truck rolls, and operating efficiencies. "We're pleased with the impact on subscriber movement inside the base," CEO James Dolan told analysts on the company's earnings call Wednesday morning. "We have happier customers, and customers that want to stay with us."

Cablevision highlighted continuing progress on the WiFi front. The MSO has already deployed more than 100,000 public WiFi hotspots throughout the New York metro area. Now it is installing more powerful smart routers in broadband customers' homes and focusing on better connectivity within those homes. (See Cable Wi-Fi on a Hot Streak.)

With the deployment of routers that create their own "community hotspots" inside the home, Dolan said, Cablevision in "on track" to hit 1 million WiFi access points by yearend. Though the company is not yet ready to try monetizing its investment in WiFi, that time is coming. (See Top 10 Carrier WiFi Movers & Shakers and Cablevision WiFi Rides NJ Rails.)

"We think connectivity is the most important product to customers," he said. "We think there will be growth opportunities inside of that."

— Alan Breznick, Cable/Video Practice Leader, Light Reading

(13)  | 
Comment  | 
Print  | 
Newest First  |  Oldest First  |  Threaded View        ADD A COMMENT
Page 1 / 2   >   >>
pcharles09
50%
50%
pcharles09,
User Rank: Light Beer
2/27/2014 | 10:56:10 PM
Re: Voice
That's my problem. Cablevision has essentially a monopoly in the area (FiOS is still not in a lot of places & Verizon "Hi-speed" stinks). You would think they'd have good enough training to get their CSRs ready. But I've seen their inner-workings a few times. All they care about at the end of the day is how many calls reps take, not issues resolved.
jabailo
50%
50%
jabailo,
User Rank: Light Sabre
2/27/2014 | 5:11:12 PM
Re: Voice
NYC is not one of those cities 


Yes it's amazing, some of the biggest downtowns do not have the most advanced technology. For example, I live in Kent, WA, about 20 miles southeast of Seattle.  I have tons of options including Wimax and optical fiber.  But in Seattle itself, optical fiber is not available!  Maybe this is more a commentary on the continuing obsolescence of the cities and rise of the suburbs.  Still anyone with a 4G (and soon 5G) phone has wireless high speed broadband.   I can get 4G LTE in some areas near me on my Virgin Mobile phone.   So anyone who has a cell carried with a hotspot feature has wireless broadband, assuming they have reasonable rates for streaming video.

 
majortom1981
50%
50%
majortom1981,
User Rank: Lightning
2/27/2014 | 2:39:04 PM
Re: Voice
NYC is not one of those cities and google said they will never be deploying in the NYC area so cablevision doesnt have to worry about google. they also dont have to worry about fios either because verizon stated no more rollouts. HUGE chunks of long island dont have fios.
Phil_Britt
50%
50%
Phil_Britt,
User Rank: Light Sabre
2/27/2014 | 11:24:26 AM
Re: Voice
I think that's the case with most cable companies and customer service. I'm not in Cablevision territory. I'm with a relatively small provider that could provide better service, but it's still better than my only other cable choice -- Comcast -- based on customers I know with the latter's "service." It seems the larger the cable companies get, the more customers become simply numbers.
jabailo
50%
50%
jabailo,
User Rank: Light Sabre
2/26/2014 | 10:40:23 PM
Re: Voice
We'll know after this happens!

 

Google prepares 34-city push for ultra-fast Fiber service

Google Inc is exploring a major expansion of its super-fast "Fiber" TV and Internet service, which could extend the nascent network to 34 more US cities and pose a competitive threat to home broadband providers.

Google executives told reporters on Wednesday the search company has reached out in recent weeks to cities from nine metropolitan areas around the country, including San Jose, Atlanta and Nashville, to discuss the feasibility of building out Fiber, which Google says delivers the Internet at speeds up to 100 times faster than average networks.

albreznick
50%
50%
albreznick,
User Rank: Blogger
2/26/2014 | 9:08:00 PM
Re: Voice
Wow. So how much longer do you give cable technology? 
albreznick
50%
50%
albreznick,
User Rank: Blogger
2/26/2014 | 9:05:36 PM
Re: "dead end"
Yep, Karl. I wonder about that too. It doesn't seem like the Dolans really haver a long-term strategy right now. Maybe they're just tryingto hang on till someone decides to buy yhem out. Think Tom Rutledge might be interested?   
pcharles09
50%
50%
pcharles09,
User Rank: Light Beer
2/26/2014 | 9:04:55 PM
Re: Voice
Cablevision & great customer service are 2 things that do not go together. Trust me, I've been suffering for years.
jabailo
50%
50%
jabailo,
User Rank: Light Sabre
2/26/2014 | 7:16:01 PM
Re: Voice
Yes, it's somewhat like the British Foreign Office in 1960 once the colonies started gaining indepedence.  Not quite as much to do around the headquarters.  Cable is on track to be evicerated by Google fiber and Wimax/LTE broadband.   The fiber is already laid.  Wireless broadband only takes a few antennas to cover many square miles.  How can thick rat warrens of cable using a network designed for one way transmission of video compete?   Maybe some smart guy with figure out software that boosts its capabilitles to 10Gpbs.   But is that physically possible?
smkinoshita
50%
50%
smkinoshita,
User Rank: Light Sabre
2/26/2014 | 7:08:56 PM
Re: Voice
@FakeMitchWagner:  They could be charging more, but if it's true and they did improve customer service then they might also be providing a service that matches the price.  Great customer service can go a long way -- I'm loyal to a small business that sells computers and parts because they have fantastic customer service and I know I can trust them, even if their prices may be higher.
Page 1 / 2   >   >>
From The Founder
Cisco's Conrad Clemson, recently promoted to head up the company's Service Provider Apps & Platforms developments, talks to Light Reading's Founder and CEO Steve Saunders about how he's bringing cloud video, mobile and virtualization together to empower network operators.
Flash Poll
Live Streaming Video
Charting the CSP's Future
Six different communications service providers join to debate their visions of the future CSP, following a landmark presentation from AT&T on its massive virtualization efforts and a look back on where the telecom industry has been and where it's going from two industry veterans.
LRTV Custom TV
CommScope – Meeting the Demands of Tomorrow's Networks

3|24|17   |     |   (0) comments


Phil Sorksy, Vice President International at CommScope, discusses addressing the challenges faced by service providers today, and as future trends emerge.
LRTV Huawei Video Resource Center
AMS-IX & Huawei's OSN 902

3|24|17   |     |   (0) comments


Huawei shows how its OSN 902 platform helps the Amsterdam Internet exchange to connect the world using multiplexing.
LRTV Huawei Video Resource Center
Huawei's Smart Energy Innovation Center

3|24|17   |     |   (0) comments


In Nuremberg, Huawei showcases its latest capabilities in the digitalization of Internet resources, network infrastructure and intelligence at its Smart Energy Innovation Center.
Valley Wonk
OFC & Hyperscale: A Good Mix?

3|24|17   |   01:50   |   (0) comments


Cloud and telecom players want different types of equipment for their networks, as the chatter at OFC reveals.
LRTV Custom TV
Etisalat on NFV Journey

3|24|17   |   10:37   |   (0) comments


Etisalat is a service provider that prides itself on bringing innovative technologies to the markets it serves. It was one of the first operators to implement 3G and leads the pack in fiber penetration. Now, Esmaeel Al Hammadi, Etisalat's SVP of Network Development, explains the operator's journey to virtualization, beginning with the network core, as well as the ...
LRTV Huawei Video Resource Center
Huawei at CeBIT 2017: Day 3

3|22|17   |     |   (0) comments


Light Reading reports from CeBIT 2017 in Germany, where Huawei is exhibiting on the application of technologies and key business verticals such as transportation, smart city, manufacturing, media and finance.
LRTV Documentaries
No Regrets: Cox's Finkelstein on Fiber & More

3|22|17   |     |   (0) comments


At the Cable Next-Gen Technologies & Strategies event in Denver, Cox's Jeff Finkelstein examines the cable capex conundrum.
LRTV Documentaries
Cable Next-Gen: The 'Mile High' View From Denver

3|22|17   |   11:56   |   (0) comments


Alan Breznick kicks off the Cable Next-Gen Technologies & Strategies event in Denver, casting his thousand-yard stare over cable's current competitive landscape.
LRTV Huawei Video Resource Center
Huawei at CeBIT 2017: Day 2

3|21|17   |   2:27   |   (0) comments


Light Reading reports from CeBIT 2017 in Germany, where Huawei is exhibiting digital transformation solutions around IoT, smart data centers, OpenCloud ecosystem and its newly announced storage-as-a-service solution.
LRTV Custom TV
Driving Better Mobile Customer Experience While Transforming the Mobile Network

3|21|17   |   7:47   |   (0) comments


The Citrix NetScaler mobile gateway is an intelligent traffic management solution which can markedly improve the customer experience provided by mobile operators, even when traffic is encrypted. Critical network services can be consolidated and virtualized using NetScaler. Because of the unique architecture, NetScaler can be deployed on any hypervisor, on a ...
LRTV Custom TV
Mastercard: What's Next for Mobile Payments?

3|21|17   |   7:49   |   (0) comments


2017 marks the fifth consecutive year for Mastercard at Mobile World Congress and it was a great time to reflect on the amazing advances the payments industry has made as well as discuss "What's Next' in the digital commerce future. We spoke to James Anderson, executive vice president of digital payments at MasterCard, about digital wallets to tokenization to ...
LRTV Custom TV
Mastercard: 2 Billion Adults 'Trapped' in Cash Economy

3|21|17   |   03:51   |   (1) comment


Despite advances made in the last several years, two billion adults around the world are trapped in a cash economy and lack what we take for granted -- a safe way to receive, save and use money. Shamina Singh, executive vice president of sustainability and president of the Mastercard Center for Inclusive Growth, chats about how Mastercard is developing new ways to ...
Upcoming Live Events
May 15-17, 2017, Austin Convention Center, Austin, TX
May 15, 2017, Austin Convention Center - Austin, TX
June 6, 2017, The Joule Hotel, Dallas, TX
All Upcoming Live Events
Infographics
With the mobile ecosystem becoming increasingly vulnerable to security threats, AdaptiveMobile has laid out some of the key considerations for the wireless community.
Hot Topics
High-Band 5G: Let's Address the Range Question, Shall We?
Dan Jones, Mobile Editor, 3/21/2017
Eurobites: A1, Nokia Turn It Up to 11
Paul Rainford, Assistant Editor, Europe, 3/22/2017
FTTH No Slam Dunk for Cable
Carol Wilson, Editor-at-large, 3/23/2017
Welcome to the Wild West of Privacy
Carol Wilson, Editor-at-large, 3/24/2017
Like Us on Facebook
Twitter Feed
BETWEEN THE CEOs - Executive Interviews
TEOCO Founder and CEO Atul Jain talks to Light Reading Founder and CEO Steve Saunders about the challenges around cost control and service monetization in the mobile and IoT sectors.
At MWC 2017, Qualcomm's CTO Matt Grob talks to Light Reading's CEO and Founder Steve Saunders about the progress being made in the development of the technologies and standards that will underpin 5G.
Animals with Phones
Neither Do We Click Here
Is that a prerequisite?
Live Digital Audio

Playing it safe can only get you so far. Sometimes the biggest bets have the biggest payouts, and that is true in your career as well. For this radio show, Caroline Chan, general manager of the 5G Infrastructure Division of the Network Platform Group at Intel, will share her own personal story of how she successfully took big bets to build a successful career, as well as offer advice on how you can do the same. We’ll cover everything from how to overcome fear and manage risk, how to be prepared for where technology is going in the future and how to structure your career in a way to ensure you keep progressing. Chan, a seasoned telecom veteran and effective risk taker herself, will also leave plenty of time to answer all your questions live on the air.