Light Reading

Cablevision Bounces Back

Alan Breznick
2/26/2014
50%
50%

Rebounding from a lousy third quarter, Cablevision finished 2013 with renewed broadband subscriber growth and lower video customer losses, both of which beat Wall Street projections. (See Cablevision Hits the Wall.)

Surprising analysts who had expected another down quarter, Cablevision Systems Corp. (NYSE: CVC) reported Wednesday that it added 6,000 high-speed data subscribers in the quarter after shedding 13,000 in the third quarter. As a result, it closed out 2013 with nearly 2.8 million broadband customers -- an increase of 17,000 for the year.

Likewise, the fifth-largest US MSO performed better than expected on the video front. It lost 18,000 basic cable subscribers in the fourth quarter after shedding 37,000 in the third. Consequently, it ended the year with about 2.81 million video customers -- down about 80,000 for the year.

Voice customers held steady over the fourth quarter at nearly 2.3 million. For the year, it picked up 8,000 phone customers.

Despite the better-than-expected fourth-quarter numbers, Cablevision posted overall customer declines for both the quarter and the year, due to the continued erosion of its video base. Its total customer count dropped 7,000 for the quarter and 42,000 for the year to below 3.2 million at the end of 2013.

However, a year after Hurricane Sandy wreaked havoc with its operations, Cablevision executives still expressed satisfaction with the company's performance. Thanks to price increases and a scaling back of promotional discounts, fourth-quarter adjusted net revenue climbed 2.3% from a year earlier to $1.6 billion. Adjusted cashflow grew 7.5% to $457 million.

Executives also credited the financial gains to efforts to cut subscriber churn through improved customer service, more effective truck rolls, and operating efficiencies. "We're pleased with the impact on subscriber movement inside the base," CEO James Dolan told analysts on the company's earnings call Wednesday morning. "We have happier customers, and customers that want to stay with us."

Cablevision highlighted continuing progress on the WiFi front. The MSO has already deployed more than 100,000 public WiFi hotspots throughout the New York metro area. Now it is installing more powerful smart routers in broadband customers' homes and focusing on better connectivity within those homes. (See Cable Wi-Fi on a Hot Streak.)

With the deployment of routers that create their own "community hotspots" inside the home, Dolan said, Cablevision in "on track" to hit 1 million WiFi access points by yearend. Though the company is not yet ready to try monetizing its investment in WiFi, that time is coming. (See Top 10 Carrier WiFi Movers & Shakers and Cablevision WiFi Rides NJ Rails.)

"We think connectivity is the most important product to customers," he said. "We think there will be growth opportunities inside of that."

— Alan Breznick, Cable/Video Practice Leader, Light Reading

(13)  | 
Comment  | 
Print  | 
Newest First  |  Oldest First  |  Threaded View        ADD A COMMENT
Page 1 / 2   >   >>
pcharles09
50%
50%
pcharles09,
User Rank: Light Beer
2/27/2014 | 10:56:10 PM
Re: Voice
That's my problem. Cablevision has essentially a monopoly in the area (FiOS is still not in a lot of places & Verizon "Hi-speed" stinks). You would think they'd have good enough training to get their CSRs ready. But I've seen their inner-workings a few times. All they care about at the end of the day is how many calls reps take, not issues resolved.
jabailo
50%
50%
jabailo,
User Rank: Light Sabre
2/27/2014 | 5:11:12 PM
Re: Voice
NYC is not one of those cities 


Yes it's amazing, some of the biggest downtowns do not have the most advanced technology. For example, I live in Kent, WA, about 20 miles southeast of Seattle.  I have tons of options including Wimax and optical fiber.  But in Seattle itself, optical fiber is not available!  Maybe this is more a commentary on the continuing obsolescence of the cities and rise of the suburbs.  Still anyone with a 4G (and soon 5G) phone has wireless high speed broadband.   I can get 4G LTE in some areas near me on my Virgin Mobile phone.   So anyone who has a cell carried with a hotspot feature has wireless broadband, assuming they have reasonable rates for streaming video.

 
majortom1981
50%
50%
majortom1981,
User Rank: Lightning
2/27/2014 | 2:39:04 PM
Re: Voice
NYC is not one of those cities and google said they will never be deploying in the NYC area so cablevision doesnt have to worry about google. they also dont have to worry about fios either because verizon stated no more rollouts. HUGE chunks of long island dont have fios.
Phil_Britt
50%
50%
Phil_Britt,
User Rank: Light Sabre
2/27/2014 | 11:24:26 AM
Re: Voice
I think that's the case with most cable companies and customer service. I'm not in Cablevision territory. I'm with a relatively small provider that could provide better service, but it's still better than my only other cable choice -- Comcast -- based on customers I know with the latter's "service." It seems the larger the cable companies get, the more customers become simply numbers.
jabailo
50%
50%
jabailo,
User Rank: Light Sabre
2/26/2014 | 10:40:23 PM
Re: Voice
We'll know after this happens!

 

Google prepares 34-city push for ultra-fast Fiber service

Google Inc is exploring a major expansion of its super-fast "Fiber" TV and Internet service, which could extend the nascent network to 34 more US cities and pose a competitive threat to home broadband providers.

Google executives told reporters on Wednesday the search company has reached out in recent weeks to cities from nine metropolitan areas around the country, including San Jose, Atlanta and Nashville, to discuss the feasibility of building out Fiber, which Google says delivers the Internet at speeds up to 100 times faster than average networks.

albreznick
50%
50%
albreznick,
User Rank: Blogger
2/26/2014 | 9:08:00 PM
Re: Voice
Wow. So how much longer do you give cable technology? 
albreznick
50%
50%
albreznick,
User Rank: Blogger
2/26/2014 | 9:05:36 PM
Re: "dead end"
Yep, Karl. I wonder about that too. It doesn't seem like the Dolans really haver a long-term strategy right now. Maybe they're just tryingto hang on till someone decides to buy yhem out. Think Tom Rutledge might be interested?   
pcharles09
50%
50%
pcharles09,
User Rank: Light Beer
2/26/2014 | 9:04:55 PM
Re: Voice
Cablevision & great customer service are 2 things that do not go together. Trust me, I've been suffering for years.
jabailo
50%
50%
jabailo,
User Rank: Light Sabre
2/26/2014 | 7:16:01 PM
Re: Voice
Yes, it's somewhat like the British Foreign Office in 1960 once the colonies started gaining indepedence.  Not quite as much to do around the headquarters.  Cable is on track to be evicerated by Google fiber and Wimax/LTE broadband.   The fiber is already laid.  Wireless broadband only takes a few antennas to cover many square miles.  How can thick rat warrens of cable using a network designed for one way transmission of video compete?   Maybe some smart guy with figure out software that boosts its capabilitles to 10Gpbs.   But is that physically possible?
smkinoshita
50%
50%
smkinoshita,
User Rank: Light Sabre
2/26/2014 | 7:08:56 PM
Re: Voice
@FakeMitchWagner:  They could be charging more, but if it's true and they did improve customer service then they might also be providing a service that matches the price.  Great customer service can go a long way -- I'm loyal to a small business that sells computers and parts because they have fantastic customer service and I know I can trust them, even if their prices may be higher.
Page 1 / 2   >   >>
Flash Poll
From The Founder
Network architects aiming to upgrade their networks to support agile, open, virtualized services in the 21st century need to consider new criteria when choosing between technology suppliers.
Live Streaming Video
BTE 2015 Sponsor Keynote: HP
Dr. Prodip Sen, CTO, Network Functions Virtualization, HP
LRTV Documentaries
IoT in Action

6|30|15   |   1:39   |   (5) comments


Two co-workers discuss the benefits of IoT technology.
LRTV Interviews
Ericsson Opens Up on OPNFV

6|30|15   |   14:16   |   (0) comments


Martin Bäckström, VP and head of industry area Datacom at Ericsson, talks to Light Reading founder and CEO Steve Saunders about the emergence of OPNFV, the importance of standards and Ericsson's OPNFV plans.
LRTV Custom TV
NetNumber Founder Discusses NFV/SDN Impact on SP Networks

6|26|15   |   4:15   |   (0) comments


NetNumber Founder Doug Ranalli examines why SPs need a new network infrastructure for service agility. While NFV and SDN are the tools, the old ways of thinking about signaling control are inhibitors. Doug provides his recommendations.
LRTV Custom TV
Orchestrating NFV vCPE Services Across Multivendor Networks

6|26|15   |   5:46   |   (0) comments


Nirav Modi provides an overview of vCPE, the fastest-growing NFV use case, showing how Cyan's Blue Planet orchestrates vCPE services across a multivendor infrastructure to rapidly deliver new managed services for business customers.
LRTV Custom TV
ZTE at LTE Summit Amsterdam 2015

6|26|15   |     |   (0) comments


As one of the leading global telecommunications providers, ZTE presented its cutting-edge technology at LTE World Summit 2015 in Amsterdam. On display at ZTE's booth were the latest R&D achievements in wireless, 5G development, HetNet, deep convergence of FDD and TDD, and RCS/IMD/iSDN/vCN.
LRTV Documentaries
OPNFV Director Opens Up on Women in Tech

6|25|15   |   3:25   |   (0) comments


Heather Kirksey, the director of the OPNFV, gets real about the gender disparity in open source and standards and discusses how we can change both the conversation and the gender dynamics.
LRTV Custom TV
Symantec's Service Provider Security Strategy

6|24|15   |   7:06   |   (0) comments


Didi Dayton explores Symantec's emerging enterprise security strategies for service providers. Highlights include 'killing the password,' self-defense, advanced analytics and adaptive response in a service provider architecture.
Between the CEOs
Debating Network Evolution With Cisco's Cedrik Neike

6|23|15   |   12:54   |   (2) comments


Cedrik Neike, SVP of Global Service Provider, Service Delivery, at Cisco, talks to Light Reading founder and CEO Steve Saunders about solving service provider customer problems in a virtualized, DevOps world, including multivendor support and the future of network procurement.
LRTV Documentaries
Vodafone: What's Good for Moms Is Good for Business

6|23|15   |   3:04   |   (3) comments


Megan Doberneck, the general counsel for Vodafone Americas, discusses her company's progressive maternity policy, explains why promoting women in tech is good business and offers some some good advice for any women in the industry.
LRTV Interviews
NFV: Ready for Prime Time

6|23|15   |   05:09   |   (1) comment


At BTE 2015, Vip mobile CTO Dejan Kastelic talks about how NFV is ready for the real world and how Telekom Austria is introducing centralized resources for its group operations.
LRTV Documentaries
Tykes Talk Tech

6|22|15   |   02:30   |   (9) comments


What does optical fiber look like? When will 5G arrive? What's the WiFi password at Ikea? Light Reading sat down with three 8-year-olds to answer some of the communications industry's most burning questions...
LRTV Huawei Video Resource Center
Huawei Partners With TDC for World's First Early DOCSIS 3.1 Field Test

6|22|15   |   3:06   |   (0) comments


In a move to enhance user experience, Denmark's TDC aims to become an early adopter of DOCSIS 3.1. In partnership with Huawei, TDC recently ran the world's first field tests on its coax network that reached speeds nearing 1 Gbit/s.
Upcoming Live Events
September 16-17, 2015, The Westin Galleria Dallas, Dallas, TX
September 29-30, 2015, The Westin Grand Müchen, Munich, Germany
October 6, 2015, The Westin Peachtree Plaza, Atlanta, GA
October 6, 2015, Westin Peachtree Plaza, Atlanta, GA
October 14-15, 2015, New Orleans Ernest N. Morial Convention Center, New Orleans, LA
All Upcoming Live Events
Infographics
Hot Topics
Staying Productive With My Office-in-a-Bag
Mitch Wagner, West Coast Bureau Chief, Light Reading, 6/25/2015
Who's Feeding Fiber to LinkNYC Hotspots?
Mari Silbey, Senior Editor, Cable/Video, 6/29/2015
Colt to Jettison Ailing IT Business
Iain Morris, News Editor, 6/30/2015
Eurobites: Activist Investor Takes Stake in AlcaLu
Paul Rainford, Assistant Editor, Europe, 6/30/2015
Like Us on Facebook
Twitter Feed
Webinar Archive
BETWEEN THE CEOs - Executive Interviews
Casa Systems has been going from strength to strength over the last couple of years. In 2013, it became the first vendor to ship an integrated CCAP device -- the ...
Cedrik Neike, SVP of Global Service Provider, Service Delivery, at Cisco, talks to Light Reading founder and CEO Steve Saunders about solving service provider customer problems in a virtualized, DevOps world, including multivendor support and the future of network procurement.
Cats with Phones