Service Provider Information Technology, or SPIT, is Light Reading's term for the evolving set of non-traditional telecom (and data networking) technologies that allow for a greater degree of flexibility in the creation, management, delivery, and monetization of new-generation communications services.Learn More
SPIT Infographic
What exactly is Service Provider IT and how does it relate to the communications ecosystem? Here's a graphic that'll give you a snapshot of what we're talking about and appeal to your inherent aesthetic sensibilities
SPIT Manifesto
What is SPIT, why is it 'hot stuff' and how does it relate to the major challenges facing communications service providers today? The updated SPIT Manifesto answers these questions and achieves the near impossible task of giving a slime green splat a happy home.Learn More
SPIT Video
For operators looking to develop, deliver and monetize new services, run their companies more efficiently and provide an overall better experience for their customers, Service Provider IT, or SPIT, is just as important as the network.Learn More
As service providers grapple with copious amounts of data they are also trying to provide innovative products and services that will help retain customers and increase revenue. More and more, communications service providers are willing to outsource their BSS/OSS needs as they deal with next-gen services such as M2M and cloud. Outsourcing in telco was originally more for cost savings and is now also for expertise.
Though having had some bad outsourcing experiences in the past, service providers are now smarter and are being very selective and demanding with new outsourcing contracts. Vendors are aware of this increased demand and are answering with an increased emphasis on their expertise and end-to-end managed services that keep the service providers customer satisfaction in mind.
Many vendors in the space are rolling out customer experience management (CEM) and advanced analytic solutions as part of the race to win these managed services customers and are well aware that communications service providers are preparing and anticipating M2M. It will come down to which vendors will be able to understand the service providers' needs and deliver and provide support consistently; this will determine the lion's share in the telco BSS/OSS managed services space.
Heavy Reading's new report, The Changing Landscape of BSS/OSS Managed Services features the BSS/OSS offerings of 17 managed services offerings of vendors in the telco space and what trends and growth they anticipate in BSS/OSS managed services over the next two years.
On the emerging services side, the role of Cloud will increase and the Mobile based services will proliferate to leverage the Ecosystem of the handset.Business Models are likely to change as more and more operators (service enablers) will like their vendors to share the risk related to Topline revenues generation and losses due to leakage.Vishnu Goel T&M +919810101238
The blogs and comments are the opinions only of the writers and do not reflect the views of Light Reading. They are no substitute for your own research and should not be relied upon for trading or any other purpose.
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