Service Provider Information Technology, or SPIT, is Light Reading's term for the evolving set of non-traditional telecom (and data networking) technologies that allow for a greater degree of flexibility in the creation, management, delivery, and monetization of new-generation communications services.Learn More
SPIT Infographic
What exactly is Service Provider IT and how does it relate to the communications ecosystem? Here's a graphic that'll give you a snapshot of what we're talking about and appeal to your inherent aesthetic sensibilities
SPIT Manifesto
What is SPIT, why is it 'hot stuff' and how does it relate to the major challenges facing communications service providers today? The updated SPIT Manifesto answers these questions and achieves the near impossible task of giving a slime green splat a happy home.Learn More
SPIT Video
For operators looking to develop, deliver and monetize new services, run their companies more efficiently and provide an overall better experience for their customers, Service Provider IT, or SPIT, is just as important as the network.Learn More
ST. LOUIS -- Amdocs (DOX), the leading provider of customer experience systems and services, today announced a seven-year extension through January 2021 of its relationship with Sprint, one of North America's leading service providers. Amdocs will continue to manage key business processes, including billing, customer care and IT infrastructure management under a managed services model hosted at an Amdocs data center. The new agreement includes the continued support of the Sprint and Boost Mobile brands and the expansion to now support the Virgin Mobile USA and Assurance Wireless brands.
"We have a strong strategic relationship with Amdocs, providing the platform for our iCare customer-service initiatives, as well as our billing and charging capabilities," said Peter Campbell, senior vice president – Information Technology at Sprint. "In working with us to ensure we provide our customers with the best customer experience, Amdocs has played an integral role in our success, which we look forward to continuing."
"Sprint's decision to expand our long-term agreement reflects the value that Amdocs managed services and our CES product portfolio can bring to service providers, both in terms of cost savings and in the ability to more quickly roll out new services," said Brian Shepherd, group president at Amdocs. "We see a continued trend of service providers like Sprint to outsource key elements of their business and operational support systems so they can stay ahead of competition by focusing on service innovations and best-in-class customer experience."
The blogs and comments are the opinions only of the writers and do not reflect the views of Light Reading. They are no substitute for your own research and should not be relied upon for trading or any other purpose.
To save this item to your list of favorite Light Reading content so you can find it later in your Profile page, click the "Save It" button next to the item.
