STOCKHOLM -- In a converged ICT industry - characterized by large-scale IT-transformation projects and complex multivendor, multi-technology networks - analysts expect operators to improve network performance and end-user experience while simultaneously reducing operational costs. To meet this challenge, operators around the world are increasingly realizing the value of outsourcing network operations and some other professional services to specialists such as Ericsson (NASDAQ: ERIC). This approach allows the operators to focus on core businesses such as sales, marketing and maintaining good relationships with end users.
Ericsson serves these customers through four Global Service Centers (GSC); one of which is located in China with sites in Beijing, Wuhan, Guangzhou and Dalian. To continue to serve its clients with high-quality and cost-effective services both globally and locally, the GSC in China inaugurated its fifth site in Xi'an today.
Already 300 skilled, highly trained ICT and services professionals are employed at the new facility. The facility includes Ericsson's first Global Networks Operations Center (GNOC) in East Asia, as well as a new Standardized Service Delivery Center. These new resources will complement and enhance the capabilities of Ericsson's Global Services organization.
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