Momac , a Dutch Service Provider Information Technology (SPIT) specialist formed just over a decade ago, has developed software systems dedicated to what is now one of the hottest topics in the communications services sector -- customer experience management (CEM). (See Time for a New Experience, The SPIT Manifesto 2.0 and CEM Set for Center Stage.)
Momac's systems, which sit between a carrier's OSS/BSS platforms and its customers, enable mobile operators to create on-device user interfaces (either browser- or native OS-based) that provide a direct connection between mobile service providers and their customers.
Its flagship product is mVolve, a cloud-based platform that allows operators and MVNOs to manage multi-screen customer engagement from a single set of tools. An example of how this works once deployed can be found at Belgian operator Mobistar SA . (See Mobistar Uses Momac's SPIT System.)
Currently operational in 27 countries, Momac recently signaled its desire to extend into South America with the launch of a fourth U.S. office, in Boca Raton, Fla. (See Mobistar Uses Momac's SPIT System.)
And its partnership with Nokia Siemens Networks , which has CEM as one of its three focus areas, should also help it extend its reach beyond Europe, where it has a small but impressive list of existing customers. (See Analysts: NSN Focus Makes Sense.)
Check out some key details about Momac below and make what you will of the CEO's choice of favorite movies: The selection of the "original" Star Wars could kick off a message board debate; while the choice of Goodfellas is encouraging from a taste perspective, yet suggests a certain edge. You may want to think twice before playing cards with Mr. Careem....
Table 1: Momac Cheat Sheet
| Company name |
Momac |
| Headquarters |
Rotterdam, Netherlands. (Also offices in U.S., U.K. and France.) |
| Founded |
2001 |
| Key executives |
Sham Careem (CEO & Co-founder), Bart Nieuwenhuizen (COO & Co-founder), Olivier Milcent (CMO), Alex Rutgers (CTO) |
| Headcount |
60 |
| Company focus |
"Momac partners with CSPs to deliver a consistent, intuitive mobile experience that is available anywhere, anytime, on any screen, and implements contextual self-services to turn the cost of customer care into business value." |
| Funding |
Venture-backed, Truffle Capital |
| Revenues |
Undisclosed |
| Profitability (operating or net income) |
Undisclosed |
| Headline customers/key accounts |
Vodafone UK, Orange UK, Mobistar, KPN, 3 UK, 3 Ireland, O2 UK |
| Main competitors |
Most legacy companies focused on providing mobile interfaces and portal solutions such as: Amdocs, Motricity Inc. |
| Company motto |
"The bridge to customer engagement" |
| CEO’s favorite movies |
Pulp Fiction, Star Wars (originals), Goodfellas |