News Analysis   More News Analysis

SunRocket Fuels Up With $33M

August 25, 2006 | Mark Sullivan | Comments (3)
no ratings

SunRocket Inc. said Friday it has gathered another $33 million in venture capital, showing that not everybody is sour on consumer VOIP after the depressing Vonage Holdings Corp. (NYSE: VG) IPO in May. (See SunRocket Takes $33M and Vonage Gets a Haircut.)

The Vienna, Va.-based firm says the new money is its third round of funding, and that its funding total is now $80 million. SunRocket says all of its existing investors -- BlueRun Ventures , Mayfield , and DCM - Doll Capital Management -- pitched in for the new round, as well as a few new ones: Varma, The Grosvenor Funds , and Brú Venture Capital.

SunRocket and its investors believe the race for VOIP subscribers is just getting underway. “I think what it says is that while residential VOIP service is growing quickly, we are still not in the home stretch of the horse race,” SunRocket spokesman Brian Lustig told Light Reading Friday. “We think that only about a tenth of broadband-connected homes in the U.S. now have VOIP service.”

Lustig says roughly 50 million U.S. homes have broadband service, while only about 7 million now subscribe to VOIP. (See SunRocket Expands VOIP Service.) Infonetics Research Inc. predicts that there will be 24 million North American VOIP subscribers by 2008.

Lustig says SunRocket started 2006 with roughly 50,000 subscribers and now serves about 150,000. “I can tell you our churn and subscriber acquisition costs run lower than Vonage, based on the latest numbers we’ve seen from them,” Lustig says.

Vonage spokeswoman Brooke Schulz chose not to comment on that claim, but said: "We welcome them to the marketplace; we see it [the funding] as a positive for the industry." At last report, Vonage is still well ahead of SunRocket, with more than 1.6 million subscribers.

“In the end, the race for VOIP subscribers will produce a handful of winners, and we expect to be one of them,” Lustig contends.

SunRocket says it will use its new investment money to fast-track enhancements to its product, to set up new sales channels, and to help pay for a new customer care center the company opened in Springfield, Mo., on August 1.

SunRocket offers a full-year, flat-rate residential calling package for $200. That includes unlimited calling to the U.S., Canada, and Puerto Rico and one extra phone number, according to the company’s Website.

— Mark Sullivan, Reporter, Light Reading

Newest Comments First       Display in Chronological Order
sillyvalleyviewer
User Ranking
Thursday August 31, 2006 10:20:58 PM
no ratings
Youre right. I think the point is that customers are worthless to a VOIP provider except in great mass and w/out regard to collateral damage; ie; terrible service from all aspects, technically, support etc...

Therefore, the point I guess, is to spend the extra dollars; approximately just under 2x and buy a comcast like service that is $33 a month but provides no hidden costs and is targeted at reliable service and uptime... vs Sunrocket's toy service which is give us money and maybe your phone will work.

materialgirl
User Ranking
Monday August 28, 2006 2:51:56 PM
What is the point of getting subscribers anyway, if your service is getting commoditized into dust? As voice moves from a product to a feature, how do any of these folks make a dime?
sillyvalleyviewer
User Ranking
Sunday August 27, 2006 3:43:19 PM
Dear VC's:

DO you know that the company you invested in does seem to work to hard to keep existing customers? I seem to recall AOL had a rapid and permanent decline in stock price that at least loosely correlated to its inability to keep subscribers.

Sunrocket Service is HORRENDOUS. Horrendous might in fact be a understatement.

My advice to any investor would be; Current Sunrocket management is incapable of managing current growth. Please hire people capable of fixing current customer service.



LIGHT READING MARKET PLACE
Network Tool Guide
Fix Issues Faster. Choose the Right Portable Network Tools in Our Online Guide.
Master Your Asset Retrieval
OnProcess helps leading companies return inventory faster, saving $$Millions
Send & Sign Documents Online
Close Contracts in Minutes, Online. Send & Sign Sales Contracts, HR Forms, and More Electronically!
Free Cell Phones
Get a New Cell Phone or Upgrade for Free. Smart Phones, Blackberries and more.
Used and Refurbished Nortel Switches
Purchase Your Switches From Network Liquidators. Savings of Up to 90% with a Lifetime Warranty!
The blogs and comments are the opinions only of the writers and do not reflect the views of Light Reading. They are no substitute for your own research and should not be relied upon for trading or any other purpose.
Related Content
White Papers SPONSORED CONTENT
Featured
Podcasts SPONSORED CONTENT
Services Transformation - by Alcatel-Lucent Communications service providers want to be able to bring new services to...
Rural Ops Bridge the Digital Divide - by Tellabs Tellabs helps IOCs build triple play networks
Driving Network Transformation - by Alcatel-Lucent In order to deal with competitive pressures, the change in service models...
Back(haul) to the Future - by Tellabs Tellabs works with Vodafone to meet growing mobile broadband demands.
MRS Logistica - by Tellabs Tellabs helps MRS Logistica transform its existing, largely outdated TDM networks to IP.
Carrier Ethernet Offers an Enterprising Solution - by Tellabs What is VPLS and how does it work? Tellabs takes a closer look.
Swisscom’s Network Makeover - by Tellabs Fresh off the launch of 7.2 Mbps HSDPA, Swisscom sees 3G as an opportunity to launch a unifying ...
Telecom in Namibia - by Tellabs Tellabs helps Telecom Namibia with next-gen challenges
Companies
Alcatel-Lucent (5872), AT&T (1948), BellSouth (848), BT (1287), Cablevision (615), Cisco (5297), Comcast (1910), Cox Communications (858), Deutsche Telekom (807), eBay (Skype) (345), Ericsson (1617), France Telecom (964), Google (489), Huawei (1045), Intel (1127), Juniper (2022), Microsoft (1115), Motorola (1486), Nokia Siemens Networks (2645), Nortel (3956), NTT (173), Siemens (1359), Sprint (1059), Telefonica (439), Time Warner Cable (969), Verizon (2587), Vodafone (510), Yahoo (339)

Broadband
Access equipment (2169), Access technologies (2378), Broadband loop carriers / multiservice access nodes (388), Cable modem termination systems (CMTSs) (1104), Cable TV chips (286), DSL (2425), DSL chips (227), DSLAMs (703), Free-space optics (35), FTTx (3265), Gaming consoles (58), Gaming servers (22), Media adapters (23), Municipal networks (106), PON (1364), PON chips (217), Satellite (497), WiMax (880), Wireless LAN (354)

Cable Digital
Cable Modems (681), Cable/MSO equipment (2802), CableLabs (470), Compression (MPEG-2 and MPEG-4) (279), Docsis (1046), Embedded multimedia terminal adapters (E-MTAs) (213), Head-ends (233), PacketCable (129), QAM (307)

Chips, Components & Subsystems
ASICs & FPGAs (101), ATCA (480), ATM chips (13), Comm chips (2360), Dispersion compensators (149), Lasers (920), Modulators (163), Mux/demuxes (299), Network processors (933), Optical amplifiers (349), Optical channel monitors (92), Optical components (2824), Speciality fiber (94), Switches & OADMs (397), Transceivers (1247), Transmission fiber (419), Variable optical attenuators (139)

Ethernet
10-Gbit/s Ethernet switches (1454), Access devices (272), ATM switches (333), Circuit emulation (16), Converged access (103), Ethernet chips (573), Ethernet equipment (2212), Ethernet over copper (231), Ethernet PONs (160), Ethernet services (1909), Ethernet technologies (568), Multipoint (131), Multiservice edge equipment (143), Multiservice provisioning platforms (622), Multiservice switches (389), PBT (Provider Backbone Transport) (256), Point-to-point (139), Pseudowire (Layer 2 tunnels) (132)

IP & Convergence
B-RASs (229), Cell/WLAN (77), Compression equipment (13), Core routers (1294), DNS (56), Edge routers (1686), ENUM (53), Fixed/Mobile Convergence (485), GMPLS (76), IMS (1088), IMS Control Layer (27), IMS Service Layer (27), IP equipment (1224), IP software (381), IP technologies (1482), IPv6 (99), Layer 3 VPNs (194), MPLS (687), MPLS (1774), Multicast (36), P2P (258), Pseudowire (Layer 2 tunnels) (132), QOS (350), SIP (396), Traffic managers (808), Wireline/Wireless (59)

Mobile/Wireless
3G Evolution (175), Broadcast (Mobile TV, etc.) (189), Carrier WiFi (226), CDMA (3G) (367), Core Network (173), EV-DO (126), Femtocells (30), Fixed Wireless (Microwave, etc.) (71), Fourth Generation (4G) Wireless (70), GSM/EDGE (430), HSDPA/HSUPA (321), IMS Core (47), Long-Term Evolution (LTE) (188), Mobile Advertising (24), Mobile Music (31), Mobile TV (130), Mobile Video (65), Mobile WiMax/WiBro (92), Mobile/Wireless (5877), Packet Core (61), Radio Access Network (236), TD-SCDMA (Chinese 3G) (67), Transmission (38), Ultra-Mobile Broadband (UMB) (8), UMTS(3G) (340), Voice Core (21), WiMax (880), Wireless Backhaul (272), Wireless Chips (191), Wireless LAN (354)

Optical Networking
40-Gbit/s transmission (452), Core optical switches (760), CWDM (289), DWDM (1842), Long-haul WDM equipment (654), Metro optical switches, ROADMs (1173), Metro WDM equipment (773), Multiservice provisioning platforms & add/drop muxes (375), Optical equipment (2191), Optical switches & crossconnects (398), Optical technologies (417), Sonet/SDH (1036), Sonet/SDH chips (351), Wavelength services (305)

Security
Anti-virus (29), Denial-of-service attacks (44), Encryption (97), Endpoint security (22), Firewalls (61), Intrusion detection & prevention (45), IPSec VPN (801), Security (1835), SSL VPN (862), URL filtering (12), User authentication (24)

Services Software
Activation (415), Billing systems (761), Content/software downloads (231), Customer relationship management (231), Data Integrity (61), Element management systems (36), Fault management (69), Inventory management (153), Mediation systems (204), Messaging (231), Middleware (72), Mobile location (41), OSS (2584), Performance monitoring (335), Policy control (269), Provisioning (553), Revenue assurance & fraud management (334), Service delivery platforms (SDPs) (328), Service management (220), Service-oriented architectures (310), Services (2480), Web gateways (56), Web services (124), XML (51)

Test & Measurement (Sponsored by Etaliq Inc)
Access equipment Access test & measurement equipment (126), Comm chips Comm chips test & measurement equipment (29), Ethernet equipment Ethernet test & measurement equipment (170), IP equipment IP test & measurement equipment (122), MPLS MPLS test & measurement equipment (14), Optical components Optical components test & measurement equipment (113), Optical equipment Optical test & measurement equipment (886), OSS OSS test & measurement (1059), Sonet/SDH Sonet/SDH test & measurement equipment (1599), Test & measurement (1755), VOIP equipment VOIP test & measurement equipment (145)

Video (Sponsored by Ericsson Televisionary)
Broadcast (Mobile TV, etc.) (189), Broadcast video equipment (including encoding) (730), Content delivery network (CDN) (394), Content protection (270), DVRs (665), Internet Video (840), IPTV (3461), Middleware & business support systems (845), Set-top boxes (1624), Stored video servers (379), TV (3581), Video equipment (2448), Video services (4130), Video software (1349), Videophone (185), VOD (2635)

VOIP
Application servers (186), Centrex (198), Conferencing (78), Contact centers (38), Enhanced voice (34), Enterprise (637), Media gateways (357), Messaging (73), Presence management (43), Residential (835), Session border controllers (398), Signaling gateways (104), Softswitches (1090), VOIP chips (167), VOIP equipment (3423), VOIP services (3768), VOIP software (620), VOIP VPNs (28), Wholesale (220)