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Nice Lands SPIT Deal at Movistar

February 20, 2013 |
RA’ANANA, Israel -- NICE Systems (NASDAQ: NICE) today announced that NICE Mobile Reach, a solution for mobile customer service, was selected for initial deployment by Movistar, Spain’s largest telecommunications operator and a brand of Telefónica Spain, one of the world’s foremost international communications companies. The solution will serve as a bridge between Movistar’s self-service mobile app and the contact center, engaging customers based on their intent, profile, and the context of the interaction. With NICE Mobile Reach, Movistar will increase customer engagement, improve customer satisfaction, and provide efficient and effective assisted service across channels.

NICE Mobile Reach enables Movistar customers to seamlessly transition from the mobile app to assisted service with an agent. When a customer selects this option, all information about the customer’s activities in the mobile application will be automatically transferred to the contact center and immediately displayed on the agent desktop. The Movistar agent will be able to use the interaction context to immediately start helping the customer in a highly personalized way. Multimedia collaboration options, such as image exchange, will further boost the quick and efficient resolution of the customer’s issue, improving first contact resolution rates and increasing customer satisfaction.

NICE Systems



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