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Key developments related to customer experience management (CEM) support systems and deployments.
By Elizabeth Miller Coyne, Managing Editor, 4/27/2017
As service providers virtualize their network functions to speed service delivery, improve revenue and decrease costs, they are also moving toward utilizing ...
By Carol Wilson, Editor-at-large, 4/20/2017
Procera is hoping the multi-year, multi-million-dollar deal it landed with Vodafone Egypt leads to broader business across its parent company, Vodafone Group, and ...
By Paul Rainford, Assistant Editor, Europe, 4/18/2017
Also in today's EMEA regional roundup: Sky and Virgin Media consider advertising tie-up; Telefónica uses Huawei's SOCs; Google placates Russians; UK cybersecurity ...
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By Paul Rainford, Assistant Editor, Europe, 4/12/2017
Also in today's EMEA regional roundup: Vodafone UK pushes roaming offer; Orange Egypt chooses Openet; KPN invests in telemedicine; Germany and Israel collaborate on ...
By Paul Rainford, Assistant Editor, Europe, 4/11/2017
Also in today's EMEA regional roundup: disaster recovery in the cloud; Nokia does NG-PON with NBN; BT reinvents the customer experience; EE recruits.
By Sandra O'Boyle, Senior Analyst – CEM & Customer Analytics, Heavy Reading, 4/4/2017
The need to know what is going on in the network and how it is impacting service quality and customers in real time has grown in urgency. Active real-time network ...
By Kaela Loffler, Director, Marketing & Industry Alliances, Netrounds, 3/22/2017
Last month I sat on a plane full of anticipation -- this year marked my second journey to the tech industry's hallowed event, Mobile World Congress. The big show. The ...
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By Ray Le Maistre, International Group Editor, 3/21/2017
Ravi Palepu, global head of Telco Solutions at Virtusa, talks about some key takeaways from telco digital transformation experiences during the past couple of years.
By Sarah Thomas, Director, Women in Comms, 3/16/2017
Intel's $15.3 billion acquisition of Mobileye Monday is all about the vast array of big data that autonomous cars will provide, but it is data it says it's eager to ...
By Steve Saunders, CEO and founder, Light Reading, 3/7/2017
At MWC 2017, Reliance Jio's President of Network, Global Strategy and Service Development, Mathew Oommen, tells Light Reading CEO and founder Steve Saunders how ruthless execution of its plans helped the Indian greenfield 4G operator attract more than 100 million subscribers in its first 170 days of commercial operation.
By Ray Le Maistre, International Group Editor, 3/7/2017
In a special guest appearance on OrbTV at MWC 2017, Günther Ottendorfer, COO of Technology at Sprint, talks about the three building blocks of Gigabit LTE, small cells, SD/NFV and more.
By Carol Wilson, Editor-at-large, 2/14/2017
Riverbed, a company known for its WAN optimization technology, intends to distinguish itself in the hot SD-WAN market by combining those two capabilities into a ...
By Carol Wilson, Editor-at-large, 1/25/2017
Every vendor of virtualization technology is promising to help network operators get services to market faster, but Calix today is tackling one of the tougher ...
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Telco Transformation
Viacom 18's Vats Talks AR/VR, Video AI
Sudhanshu Vats, CEO, Viacom 18 Group, 4/27/2017
Sudhanshu Vats, group CEO of Indian broadcast and video conglomerate Viacom 18, ...
ETSI OSM Group Advances NFV Interoperability With Release TWO
Kelsey Kusterer Ziser, Editor, 4/27/2017
ETSI Open Source MANO group has issued Release TWO, which includes improvements ...
Telecom Innovators Video Showcase
Prime Reading
US Giants Carve Out Role in the Industrial IoT
Sarah Thomas , Director, Women in Comms , 2/2/2016
AT&T and Verizon are taking different approaches to the Industrial Internet of ...
Leading Lights 2015: The Finalists
Ray Le Maistre , International Group Editor , 5/7/2015
Light Reading is proud to announce the finalists for this year's Leading Lights ...
EuroProfile: Astellia
Ray Le Maistre , International Group Editor , 4/30/2015
French network monitoring and analytics specialist is on a mission to help mobile ...
5G: Meet the Influencers
, 4/23/2015
A primer on the numerous organizations – some standards-oriented, some regional ...
Vodafone Egypt Taps Procera
Thursday, April 20, 2017
Tata Consultancy Services Reports Full-Year Growth
Wednesday, April 19, 2017
Ciena Intros Unified Network Management for its Packet-Optical Gear
Thursday, February 9, 2017
Masergy Launches Cloud Contact Center
Tuesday, February 7, 2017
Amdocs Reports Fiscal Q1
Wednesday, February 1, 2017
Sunrise Embraces Digital With Amdocs
Wednesday, December 14, 2016
Telefónica UK Strengthens Ties With NTT DATA
Wednesday, November 30, 2016
Accedian Joins Facebook-Backed TIP
Tuesday, November 29, 2016
Amdocs Reports Fiscal Q4
Tuesday, November 8, 2016
Compass Cloud Services Reborn as Calix Cloud
Monday, October 24, 2016
NetCracker Unveils Network-as-a-Service
Monday, October 10, 2016
Awards
Intel Capital Diversity Fund
Know a female-led, communications-focused startup worthy of Intel's $125M Capital Diversity Fund?

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From The Founder
Either we perform a complete 'factory reset' on the way the telecom industry creates and deploys virtualization, or we face the consequences.
BETWEEN THE CEOs - Executive Interviews
One of the nice bits of my job (other than the teeny tiny salary, obviously) is that I get to pick and choose who I interview for this slot on the Light Reading home ...
TEOCO Founder and CEO Atul Jain talks to Light Reading Founder and CEO Steve Saunders about the challenges around cost control and service monetization in the mobile and IoT sectors.
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LRTV Custom TV
The Urgency of Commercial 5G Services

4|26|17   |     |   (0) comments


The progress of 5G has been closely monitored in the industry. At the 2017 Brooklyn 5G Summit, the sense of urgency for a commercial 5G launch had started to surface among operators.
Women in Comms Introduction Videos
How Diversity Helps Comcast Mirror Its Customer Base

4|26|17   |   2:55   |   (0) comments


Diversity brings innovation, creative ideas and a way to reflect the broad spectrum of your customer base, Comcast Director of Customer Experience Jenelle Champlin says.
LRTV Huawei Video Resource Center
Mobile Operators & Video

4|25|17   |     |   (0) comments


Ovum's Ed Barton discusses the latest mobile operator strategies for mobile video.
LRTV Custom TV
Infinera Introduces Instant Network

4|20|17   |     |   (1) comment


Mike Capuano, vice president of marketing at Infinera, discusses the advancement from Instant Bandwidth to new Instant Network capabilities, which include Bandwidth License Pools, Moveable Licenses and Automated Capacity Engineering (ACE).
Women in Comms Introduction Videos
Vodafone's Eubank on Sponsors, Mentors & Moving On Up

4|19|17   |   4:25   |   (0) comments


Vodafone America's Head of Operations Kimberly Eubank breaks down the difference between a sponsor and a mentor and shares why both made a big difference in her career.
LRTV Custom TV
NYC Auto Show: Are We Smart Yet?

4|18|17   |     |   (0) comments


The auto industry is facing some big transformations as electric vehicles, autonomous technology and connected cars are seen as the future of the industry. During the much-anticipated NY international auto show, there was an emergence of new technology and mobility service on the show floor. Aside from performance, brands like Lincoln, Hyundai, Honda, Mercedes and ...
LRTV Huawei Video Resource Center
The Impact of Video

4|18|17   |     |   (0) comments


David Mercer from Strategy Analytics discusses the impact of video on current strategies.
LRTV Custom TV
Pardeep Kohli Discusses Network Transformation & the Market Opportunity for the 'New' Mavenir Systems

4|13|17   |     |   (0) comments


In a brief discussion at MWC 2017, Heavy Reading analyst Adi Kishore talks to Pardeep Kohli, CEO, Mavenir Systems about the creation of the 'new Mavenir' and some of the key challenges facing operators in today's market. A key theme of the discussion centers around operator need for software-only, virtualized solutions and how they will need to adapt to ...
Women in Comms Introduction Videos
Tech Maverick Shares Her Tips for Gender Inclusivity

4|12|17   |   7:28   |   (0) comments


Wendy Hall Bohling, a corporate escapee, author and gender exclusivity consultant, tells her story of sexism, bias and progress along the road to gender equality in the workforce.
LRTV Huawei Video Resource Center
Huawei at MWC 2017

4|11|17   |     |   (0) comments


At Mobile World Congress 2017, the biggest mobile industry gathering of the year, Huawei showcased its new innovations and solutions with the theme "Open Road," which focuses on cloud, 5G, operation transformation, videos and consumer-oriented products. Its campaign has been recognized by three awards given by GSMA.
LRTV Custom TV
China Telecom NFV Infrastructure on RSD

4|6|17   |     |   (0) comments


Lynn Comp, senior director of market development of Intel, is joined by Chong Zhang, storage engineer at Inspur and Ou Li Yan, architect for technology strategies of China Telecom, for a discussion of what NFV brings.
LRTV Custom TV
Nokia's IMPACT Software Demo

4|6|17   |     |   (0) comments


Khamis Abulgubein of IoT market development at Nokia demonstrates IMPACT (intelligent management platform for all connected things), a software solution with a horizontal approach to managing any device on any application.
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Infographics
With the mobile ecosystem becoming increasingly vulnerable to security threats, AdaptiveMobile has laid out some of the key considerations for the wireless community.
Live Digital Audio

Playing it safe can only get you so far. Sometimes the biggest bets have the biggest payouts, and that is true in your career as well. For this radio show, Caroline Chan, general manager of the 5G Infrastructure Division of the Network Platform Group at Intel, will share her own personal story of how she successfully took big bets to build a successful career, as well as offer advice on how you can do the same. We’ll cover everything from how to overcome fear and manage risk, how to be prepared for where technology is going in the future and how to structure your career in a way to ensure you keep progressing. Chan, a seasoned telecom veteran and effective risk taker herself, will also leave plenty of time to answer all your questions live on the air.

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Charting the CSP's Future
Six different communications service providers join to debate their visions of the future CSP, following a landmark presentation from AT&T on its massive virtualization efforts and a look back on where the telecom industry has been and where it's going from two industry veterans.