& cplSiteName &
Key developments related to customer experience management (CEM) support systems and deployments.
By Carol Wilson, Editor-at-large, 3/22/2018
Automation is usually seen as a means to streamline operations, reduce opex and use capex more efficiently. But for Canadian operator Telus, the ability to automate ...
By Carol Wilson, Editor-at-large, 3/20/2018
The way in which network operators work with their vendors is changing as part of the digital transformation process, and WOW Internet, Cable & Phone's recent ...
By Paul Rainford, Assistant Editor, Europe, 3/19/2018
Also in today's EMEA regional roundup: Nokia takes AirScale to Lebanon; Telefónica's commercial break; industry goes wireless.
By Dan Jones, Mobile Editor, 3/14/2018
Matrixx Software Founder and VP of Marketing, Jennifer Kyriakakis, explains why digital transformation goes hand-in-hand with diversity and inclusion in the workforce. Jennifer shares how Matrixx Software has made both a priority.
By Carol Wilson, Editor-at-large, 3/12/2018
8x8 Inc. debuted its single platform play in the Unified Communications and Collaboration (UC&C) space Monday, adding in machine learning and artificial intelligence ...
By Ray Le Maistre, Editor-in-Chief, 3/8/2018
Test system vendor EXFO has continued its M&A-driven transformation with the completed acquisition of French network monitoring and analytics specialist Astellia, a ...
By Carol Wilson, Editor-at-large, 3/1/2018
Consolidated Communications plans to invest heavily in fiber networks, targeting a half-million homes acquired in its purchase of FairPoint, with the intent of ...
By Carol Wilson, Editor-at-large, 2/28/2018
Frontier Communications management's decision to suspend its quarterly dividend payment and use the cash to accelerate debt repayment has sent its stock plummeting ...
By Carol Wilson, Editor-at-large, 2/23/2018
The millennial generation is having a big impact on how telecom needs to create and deliver services to small businesses, says the man leading CenturyLink's SMB efforts.
By Kelsey Kusterer Ziser, Editor, 2/16/2018
T-Mobile is accelerating automation of its customer service operations by deploying Tupl's Automated Customer Care Resolution (ACCR) tool, which utilizes artificial ...
By Carol Wilson, Editor-at-large, 2/15/2018
Automation of "products, processes and systems" is at the core of CenturyLink's future as it focuses on better customer experience and advanced network products, the ...
By Paul Rainford, Assistant Editor, Europe, 1/31/2018
Also in today's EMEA regional roundup: Telenor Q4 profits up; KPN hit by drop in international wholesale traffic; Mtel opts for Amdocs for the "customer ...
By Sarah Thomas, Director, Women in Comms, 1/30/2018
Robotic processing automation (RPA) company Blue Prism is celebrating the close of its second fiscal year as a publicly listed company by raising £70 million (about ...
Message Boards
More Message Boards
Security Now
In Facebook Debacle, More Than Zuckerberg to Blame
Larry Loeb, Author, 3/23/2018
Facebook and CEO Mark Zuckerberg are rightly taking a lot of heat from the ...
Cybersecurity AI: Addressing the 'Artificial' Talent Shortage
Joe Stanganelli, Principal, Beacon Hill Law, 3/23/2018
As AI becomes increasingly important to cybersecurity, industry's complaints on ...
Telco Transformation
3GPP Slices Away at Machine Learning
Sarah Thomas, Director, Women in Comms, 3/23/2018
Standards group is developing a machine learning function to let operators ...
Telefónica Helps Enterprises Tackle Big Data
Sarah Thomas, Director, Women in Comms, 3/22/2018
With partner Huawei, Telefónica will begin offer enterprises big data and ...
Telecom Innovators Video Showcase
Prime Reading
How Radcom's Pricing Model Is Set to Disrupt the Market
Ray Le Maistre , Editor-in-Chief , 2/7/2018
Radcom's VNF pricing model looks set to excite network operators and drain the ...
Calix Gambles on a Software-Defined Reboot
Carol Wilson , Editor-at-large , 6/28/2017
Having invested big bucks to become a software company, Calix seems poised for a ...
US Giants Carve Out Role in the Industrial IoT
Sarah Thomas , Director, Women in Comms , 2/2/2016
AT&T and Verizon are taking different approaches to the Industrial Internet of ...
Leading Lights 2015: The Finalists
Ray Le Maistre , Editor-in-Chief , 5/7/2015
Light Reading is proud to announce the finalists for this year's Leading Lights ...
Intel Capital Diversity Fund
Know a female-led, communications-focused startup worthy of Intel's $125M Capital Diversity Fund?

Tell us more about it here!
From The Founder
Ngena's global 'network of networks' solves a problem that the telecom vendors promised us would never exist. That doesn't mean its new service isn't a really good idea.
Featured Video
Flash Poll
Upcoming Live Events
March 28, 2018, Kansas City Convention Center
April 4, 2018, The Westin Dallas Downtown, Dallas
April 9, 2018, Las Vegas Convention Center
May 14-16, 2018, Austin Convention Center
May 14, 2018, Brazos Hall, Austin, Texas
September 24-26, 2018, Westin Westminster, Denver
October 9, 2018, The Westin Times Square, New York
October 23, 2018, Georgia World Congress Centre, Atlanta, GA
November 7-8, 2018, London, United Kingdom
November 8, 2018, The Montcalm by Marble Arch, London
November 15, 2018, The Westin Times Square, New York
December 4-6, 2018, Lisbon, Portugal
All Upcoming Live Events
CxO Spotlight - Executive Interviews
I got to visit Nortel in Ottawa only after-the-fact. It was 2011, and Ciena had long since completed its acquisition of the Metro Ethernet Networks group, arguably ...
Rajeev Suri's master plan is on the verge of paying off, if the telecom market would only cooperate.
Live Digital Audio

A CSP's digital transformation involves so much more than technology. Crucial – and often most challenging – is the cultural transformation that goes along with it. As Sigma's Chief Technology Officer, Catherine Michel has extensive experience with technology as she leads the company's entire product portfolio and strategy. But she's also no stranger to merging technology and culture, having taken a company — Tribold — from inception to acquisition (by Sigma in 2013), and she continues to advise service providers on how to drive their own transformations. This impressive female leader and vocal advocate for other women in the industry will join Women in Comms for a live radio show to discuss all things digital transformation, including the cultural transformation that goes along with it.

Animals with Phones
Hot Topics
Dell CTO: Public Cloud Is 'Way More Expensive Than Buying From Us'
Mitch Wagner, Mitch Wagner, Editor, Enterprise Cloud, Light Reading, 3/19/2018
IBM Faces Age Discrimination Accusations
Mitch Wagner, Mitch Wagner, Editor, Enterprise Cloud, Light Reading, 3/22/2018
Eurobites: Cambridge Analytica Feels the Heat
Paul Rainford, Assistant Editor, Europe, 3/20/2018
HR: Cable Dominates US Broadband
Carol Wilson, Editor-at-large, 3/21/2018
Like Us on Facebook
Twitter Feed