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Key developments related to customer experience management (CEM) support systems and deployments.
By Paul Rainford, Assistant Editor, Europe, 8/15/2017
Also in today's EMEA regional roundup: BT demos FTTdp-based Gfast tech; Openet lands Orange Poland BSS contract; Clavister sees revenues rise in Q2; Norway set for ...
By Sarah Thomas, Director, Women in Comms, 8/14/2017
Deep learning is one of the most exciting elements of artificial intelligence, but it's also one of the slowest moving. IBM Fellow Hillery Hunter calls deep learning, ...
By Iain Morris, News Editor, 8/1/2017
Nokia claims its still-nascent software strategy is already helping to boost profitability just eight months after it was first announced. (See Nokia to Create ...
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By Carol Wilson, Editor-at-large, 7/26/2017
In a world gone SD-WAN crazy, 128 Technology is still trying to make the case that secure and session-aware intelligent routing is a better approach to delivering the ...
By Gagandeep Kaur, Contributing Editor, 7/13/2017
Two years after promising to spend $9 billion on network transformation under its Project Leap plan, India's Bharti Airtel is taking a further step towards ...
By Carol Wilson, Editor-at-large, 7/5/2017
I came across something from a favorite tech writer over the holiday and thought it was worth sharing:
By Ray Le Maistre, International Group Editor, 7/5/2017
Rogier Bronsgeest, the chief customer experience officer (chief CEO!) at Colt, discusses the way in which the service provider interacts with its customers these days and his aggressive net promoter score (NPS) targets.
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By Carol Wilson, Editor-at-large, 7/3/2017
AT&T's XGS-PON trial, announced last week, is part of its broader software-defined access strategy, an effort that includes a move to white boxes in the access ...
By James Crawshaw, Senior Analyst – OSS/BSS Transformation, Heavy Reading, 7/3/2017
Like many businesses, wages are the biggest single cost item for most telecom operators. Anything that can be done to replace humans with software falls straight to ...
By Sarah Thomas, Director, Women in Comms, 7/3/2017
DeDe Paul, currently a director in AT&T Labs' Statistic research department, got her degree in theoretical mathematics, spent years as a college professor and has ...
By Carol Wilson, Editor-at-large, 6/29/2017
Windstream is dipping its toe into the open source waters, joining the Open Network Automation Project (ONAP), its first active engagement in open source. (See ...
By Carol Wilson, Editor-at-large, 6/28/2017
Carl Russo burst on the telecom scene as a founder of Cerent, the first multi-protocol optical networking box, and the guy who sold it to Cisco for $7.5 billion in ...
By Carol Wilson, Editor-at-large, 6/23/2017
Technology becomes a "shiny object" unless it's properly focused on solving business challenges for enterprise customers, says CenturyLink's Bill Grubbs.
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Telco Transformation
Orange's Isch: SDN Drives Automation
John Isch, Practice Director, Network & Voice, Orange Business Services, 8/15/2017
Orange is using SDN to enable automation on its networks.
IHS Markit's Howard: Automate Everything
Mike Robuck, Editor, Telco Transformation, 8/14/2017
Analyst Michael Howard spoke about the benefits of automation during a recent ...
Telecom Innovators Video Showcase
Prime Reading
Calix Gambles on a Software-Defined Reboot
Carol Wilson , Editor-at-large , 6/28/2017
Having invested big bucks to become a software company, Calix seems poised for a ...
US Giants Carve Out Role in the Industrial IoT
Sarah Thomas , Director, Women in Comms , 2/2/2016
AT&T and Verizon are taking different approaches to the Industrial Internet of ...
Leading Lights 2015: The Finalists
Ray Le Maistre , International Group Editor , 5/7/2015
Light Reading is proud to announce the finalists for this year's Leading Lights ...
EuroProfile: Astellia
Ray Le Maistre , International Group Editor , 4/30/2015
French network monitoring and analytics specialist is on a mission to help mobile ...
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From The Founder
NFV's promises of automation and virtualization are intriguing, but what really excites service providers is the massive amount of money they could save.
Featured Video
CxO Spotlight - Executive Interviews
Following a recent board meeting, the New IP Agency (NIA) has a new strategy to help accelerate the adoption of NFV capabilities, explains the Agency's Founder and Secretary, Steve Saunders.
One of the nice bits of my job (other than the teeny tiny salary, obviously) is that I get to pick and choose who I interview for this slot on the Light Reading home ...
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Women in Comms Introduction Videos
VMWare VP Brings Women Up With Her

8|16|17   |   6:49   |   (0) comments


It's an art and a science to make mentorship, inclusive leadership, diversity and promotion of high-potential women work, says Honore' LaBourdette, vice president of Global Market Development at VMWare.
LRTV Custom TV
5G Spectrum Wars

8|15|17   |   2:22   |   (0) comments


Service provider Three has filed a lawsuit against Ofcom over 5G spectrum auction in the UK.
LRTV Custom TV
Say What? Facebook Unleashes AI Anarchy – The Recap

8|7|17   |     |   (0) comments


A recap of the week's talking points on Light Reading's sister site, telecoms.com. Facebook AI programmers had a bit of a brain-fade as they allowed one of its AI applications to invent its ...
Women in Comms Introduction Videos
Fujitsu's Women Band Together to Help Girls Do STEM

8|2|17   |   9:35   |   (1) comment


Supporting women both inside and outside of Fujitsu is a top priority of the telecom vendor. Yanbing Li, Fujitsu Network Communication's director of System Software Development & Delivery, shares why it's important, but why there's still a long road ahead.
LRTV Custom TV
If You're Not First, You're Last – The Recap

7|31|17   |   08:18   |   (1) comment


In case you missed it, Amazon's 1% stock increase helped Jeff Bezos dethrone Bill Gates as the richest man in the world. Also, Taiwanese electronics manufacturer
Women in Comms Introduction Videos
AT&T's Tech President Preps Workforce for the Future

7|26|17   |   5:47   |   (10) comments


AT&T is focused on the software-defined network of the future and is reskilling its workforce to get ready too, according to AT&T's President of Technology Development Melissa Arnoldi.
Women in Comms Introduction Videos
Cisco: Mentoring Critical to Attract & Retain Women

7|19|17   |   6:40   |   (1) comment


Liz Centoni, senior vice president and general manager of Cisco's Computing System Product Group, shares why mentoring in all its forms is important for women and what Cisco is doing that's made a difference for women in tech.
LRTV Custom TV
Gigabit LTE With Snapdragon 835

7|12|17   |     |   (1) comment


At an event in Wembley stadium, EE used its live network to demonstrate gigabit LTE using a Sony Xperia XZ Premium smartphone with a Qualcomm Snapdragon 835 chip.
LRTV Custom TV
Implementing Machine Intelligence With Guavus

7|12|17   |     |   (0) comments


Guavus unites big data and machine intelligence, enabling many of the the largest service providers in the world to save money and drive measureable revenue. Learn how applying Machine Intelligence substantially reduces operational costs and in many cases can eliminate subscriber impact, meaning a better subscriber experience and higher NPS.
LRTV Custom TV
Unlocking Customer Experience Insights With Machine Intelligence

7|12|17   |     |   (0) comments


When used to analyze operational data and to drive operational decisions, machine intelligence reduces the number of tasks which require human intervention. Guavus invested in Machine Intelligence early. Learn about the difference between Machine Learning and Machine Intelligence.
Women in Comms Introduction Videos
Verizon VP Talks Network, Career Planning

7|12|17   |   4:49   |   (0) comments


Heidi Hemmer, vice president of Technology, Strategy & Planning at Verizon, shares how bold bets and the future of tech define her career.
Telecom Innovators Video Showcase
Masergy's NFV Journey

7|11|17   |     |   (0) comments


Ray Watson, vice president of global technology at Masergy, discusses the advantages and challenges in entering the still-maturing NFV market for the past three years.
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November 1, 2017, The Royal Garden Hotel
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November 30, 2017, The Westin Times Square
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Infographics
With the mobile ecosystem becoming increasingly vulnerable to security threats, AdaptiveMobile has laid out some of the key considerations for the wireless community.
Live Digital Audio

Understanding the full experience of women in technology requires starting at the collegiate level (or sooner) and studying the technologies women are involved with, company cultures they're part of and personal experiences of individuals.

During this WiC radio show, we will talk with Nicole Engelbert, the director of Research & Analysis for Ovum Technology and a 23-year telecom industry veteran, about her experiences and perspectives on women in tech. Engelbert covers infrastructure, applications and industries for Ovum, but she is also involved in the research firm's higher education team and has helped colleges and universities globally leverage technology as a strategy for improving recruitment, retention and graduation performance.

She will share her unique insight into the collegiate level, where women pursuing engineering and STEM-related degrees is dwindling. Engelbert will also reveal new, original Ovum research on the topics of artificial intelligence, the Internet of Things, security and augmented reality, as well as discuss what each of those technologies might mean for women in our field. As always, we'll also leave plenty of time to answer all your questions live on the air and chat board.

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