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Key developments related to customer experience management (CEM) support systems and deployments.
By Ray Le Maistre, Editor-in-chief, 5/21/2016
Three years after introducing the category, the number of submissions for the Leading Lights Outstanding OSS/BSS Vendor category continues to grow and the quality and ...
By Carol Wilson, Editor-at-large, 5/13/2016
Innovation in the small business space takes a particular creativity, as the revenue generated in this market segment comes in many smaller envelopes, so new products ...
By Ray Le Maistre, Editor-in-chief, 5/11/2016
NICE, France -- TM Forum Live! -- Having benefited from its previous acquisition of Tribold in 2013, OSS/BSS specialist Sigma Systems is closing in on the acquisition ...
By Sarah Thomas, Director, Women in Comms, 5/4/2016
In the startup world, female founders and CEOs are typically even harder to find than female leaders in the larger tech community, with only around 16% of US tech ...
By Paul Rainford, Assistant Editor, Europe, 4/27/2016
Also in today's EMEA regional roundup: Telenor adds customers in Asia; BT to trial broadband-only services; du, Polystar extend their analytics relationship; Game of ...
By Paul Rainford, Assistant Editor, Europe, 4/25/2016
Also in today's EMEA regional roundup: M-Pesa passes customer milestone; Zain feels the heat in Q1; fancyphone startup targets London's moneybags.
By Carol Wilson, Editor-at-large, 4/18/2016
Nokia today provides the first view of its post-merger virtualization management and orchestration strategy, launching the updated CloudBand portfolio, the ...
By Carol Wilson, Editor-at-large, 3/31/2016
With the move to virtualization, telecom folks are having to develop new skills, much of it around software development, to keep up with the shift away from purpose-built gear to white boxes and disaggregated software.
By Ray Le Maistre, Editor-in-chief, 3/29/2016
Time is running out to participate in Leading Lights 2016, the industry's most prestigious awards program, but the good news is that it's quick and easy to enter and ...
By Iain Morris, News Editor, 3/29/2016
Telefonica's César Alierta will be replaced as executive chairman by deputy José María Álvarez-Pallete on April 8, the Spanish telecom giant has revealed.
By Carol Wilson, Editor-at-large, 3/24/2016
AT&T's vision for automating network services and infrastructure, unveiled in detail last week, is attracting considerable industry attention. But it's still too ...
By Carol Wilson, Editor-at-large, 3/22/2016
The Internet of Things, virtualization and cloud platforms/services are the topics about which our readers think they need the most training, according to our most ...
By Sandra O'Boyle, Senior Analyst – CEM & Customer Analytics, Heavy Reading, 3/11/2016
Customer experience management (CEM) has become a buzz-phrase in terms of managing expectations of savvy digital customers. With increasing competition and revenue ...
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Telco Transformation
BCE Does Texas-Two Step
Mike Robuck, Editor, Telco Transformation, 5/27/2016
Light Reading's Big Communications Event touched down in Austin this week for a ...
CenturyLink's Feger: Real-World Transformation Underway
Mike Robuck, Editor, Telco Transformation, 5/26/2016
CenturyLink is putting SD-WAN through its paces and offering virtualized services ...
The New IP
Pics: Crowds Flood NIA Demos at BCE
Alison Diana, Editor, 5/27/2016
It was standing room only at the NIA Live Interoperability Demos during BCE in ...
Service Providers Make 5G Advances Despite Lack of Standards
Tim Kridel, Technology Writer, 5/26/2016
Although standards are not yet finalized, service providers use unofficial ...
Telecom Innovators Video Showcase
Prime Reading
US Giants Carve Out Role in the Industrial IoT
Sarah Thomas , Director, Women in Comms , 2/2/2016
AT&T and Verizon are taking different approaches to the Industrial Internet of ...
Leading Lights 2015: The Finalists
Ray Le Maistre , Editor-in-chief , 5/7/2015
Light Reading is proud to announce the finalists for this year's Leading Lights ...
EuroProfile: Astellia
Ray Le Maistre , Editor-in-chief , 4/30/2015
French network monitoring and analytics specialist is on a mission to help mobile ...
5G: Meet the Influencers
, 4/23/2015
A primer on the numerous organizations – some standards-oriented, some regional ...
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Featured Video
From The Founder
The independent evaluation of Nokia's key virtual network functions (VNFs) was a defining moment for the Finnish giant.
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BETWEEN THE CEOs - Executive Interviews
In this latest installment of the CEO Chat series, Craig Labovitz, co-founder and CEO of Deepfield, sits down with Light Reading's Steve Saunders in Light Reading's New York City office to discuss how Deepfield fits in with the big data trend and more.
Grant van Rooyen, president and CEO of Cologix, sits down with Steve Saunders, founder and CEO of Light Reading, in the vendor's New Jersey facility to offer an inside look at the company's success story and discuss the importance of security in the telecom industry.
LRTV Custom TV
Cisco's Innovations in Cable

5|26|16   |   03:18   |   (0) comments


Marc Aldrich from Cisco discusses the latest in security, the evolution and momentum for CCAP and what the industry will be seeing next from Cisco.
LRTV Documentaries
Leading Lights 2016 Highlights

5|25|16   |   02:26   |   (1) comment


Some of the high points from this year's Leading Lights awards dinner at the Hotel Ella in Austin, Texas.
LRTV Documentaries
Light Reading Hall of Fame 2016

5|23|16   |   05:43   |   (0) comments


Find out who has been welcomed into Light Reading's Hall of Fame this year.
LRTV Custom TV
ZTE TM Forum Highlights

5|23|16   |     |   (0) comments


ZTE showcased its new ICT solutions at TM Forum in Nice.
LRTV Interviews
Gamma's MD on the Emergence of UC2

5|20|16   |     |   (0) comments


Gamma Communications Managing Director David Macfarlane believes the unified communications (UC) market has reached a tipping point.
LRTV Custom TV
The Ultimate 5-Minute Guide to Digital Customer Engagement

5|20|16   |     |   (0) comments


In this short video, you will hear all about how Digital Customer Engagement is the key to meeting customer expectations, keeping them happy, and maximizing revenue. VP Product & Marketing at Pontis, Ofer Razon, breaks down for us the five essential capabilities for successful Digital Customer Engagement. Don’t miss!
LRTV Custom TV
NFV in 2016: Part 1 – NFV Use Cases Get Real

5|19|16   |   05:57   |   (0) comments


Consensus is building around the key use cases for NFV, including managed IP services at the network edge and on customer premises, which can generate new revenues from enterprises/SMBs and consumers; Evolved Packet Core to support LTE migration; and adjacent technologies, such as TAS and IMS, to support VoLTE and next-generation charging and policy control ...
LRTV Custom TV
Nokia's Steve Vogelsang on NFV – Part 3

5|19|16   |     |   (0) comments


Steve Vogelsang discusses the challenges of operational transformation and how Nokia helps its customers. Join Steve at the Big Communications Event in Austin the morning of May 24, on his keynote and optical networking panel.
LRTV Interviews
Level 3: Why UC Is In Demand

5|17|16   |   04:12   |   (1) comment


Andrew Edison, Level 3's senior VP of sales, EMEA region, talks about the drivers of growth in the unified communications services market.
LRTV Custom TV
ARM's OPNFV Action

5|17|16   |     |   (0) comments


At the ARM booth at MWC 2016, Joe Kidder and Bob Monkman speak to Light Reading about OPNFV and their upcoming action.
LRTV Custom TV
Nokia's Steve Vogelsang on NFV – Part 2

5|16|16   |     |   (0) comments


Steve Vogelsang gives advice to service providers on how to move to NFV. Join Steve at the Big Communications Event in Austin the morning of May 24, on his keynote and optical networking panel.
LRTV Interviews
Interoute CTO on NFV's Maturity

5|13|16   |   06:46   |   (1) comment


Matt Finnie, CTO at international operator Interoute, explains how NFV has made life easier in terms of logistics and how Interoute can now enable a 'software-defined moment' for its customers.
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Infographics
A new survey conducted by Heavy Reading and TM Forum shows that CSPs around the world see the move to digital operations as a necessary part of their overall virtualization strategies.
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Our world has evolved through innovation from the Industrial Revolution of the 1740s to the information age, and it is now entering the Fourth Industrial Revolution, driven by technology. Technology is driving a paradigm shift in the way digital solutions deliver a connected world, changing the way we live, communicate and provide solutions. It can have a powerful impact on how we tackle some of the world’s most pressing problems. In this radio show, Caroline Dowling, President of Communications Infrastructure & Enterprise Computing at Flex, will join Women in Comms Director Sarah Thomas to discuss the impact technology has on society and how it can be a game-changer across the globe; improving lives and creating a smarter world. Dowling, a Cork, Ireland, native and graduate of Harvard Business School's Advanced Management Program, will also discuss her experience managing an international team focused on innovation in an age of high-speed change.

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Charting the CSP’s Future
Six different communications service providers join to debate their visions of the future CSP, following a landmark presentation from AT&T on its massive virtualization efforts and a look back on where the telecom industry has been and where it’s going from two industry veterans.