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Key developments related to customer experience management (CEM) support systems and deployments.
By Carol Wilson, Editor-at-large, 7/12/2018
In second of a two-part series, Jennifer Artley, president of BT Americas, says her company is engaged with customers in significantly different ways as it brings cloud-based UC and SD-WAN to market.
By Carol Wilson, Editor-at-large, 6/20/2018
The short answer is 'no' but they can make the customer service process less painful.
By Sarah Thomas, Director, Women in Comms, 6/20/2018
Technology can be learned, but critical thinking, decision making and verbal communication are the career-making skills that are transferable and crucial in a digital transformation, says Jennifer Kyriakakis, Matrixx Software's co-founder and VP of marketing.
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By Ray Le Maistre, Editor-in-Chief, 6/18/2018
Ambitious software-only messaging and mobile core applications specialist targets major equipment vendors as it aims to become a billion-dollar business within four years.
By Alan Breznick, Cable/Video Practice Leader, Light Reading, 6/13/2018
Several major European cablecos are now rolling out or at least prepping for D3.1, following the broad rollouts in the US.
By Francesco Venturini, Managing Director, Global Communications & Media Industries, Accenture, 6/11/2018
Here's how CSPs can inject ubiquitous connectivity to achieve growth in the enterprise space.
By Alan Breznick, Cable/Video Practice Leader, Light Reading, 5/29/2018
Spectrum Enterprise chief Phil Meeks spells out how his cable unit is addressing the connectivity and customer experience needs of businesses.
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By Light Reading, 5/29/2018
CenturyLink's VP of Network Virtualization, James Feger, looks at how the shift towards a software-centric network model and the automation of manual processes is impacting network operations.
By Paul Rainford, Assistant Editor, Europe, 5/21/2018
Also in today's EMEA regional roundup: EE goes with Ericsson for subscriber analytics; EU measures digital progress; Sky opens innovation center for research into virtual reality and more.
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By Sarah Thomas, Director, Women in Comms, 5/21/2018
It's still a struggle to find women for leadership roles in Silicon Valley, but Matrixx Software VP of Marketing and Co-Founder Jennifer Kyriakakis advises women to focus on transferable skills and non-traditional paths to get there.
By Light Reading, 5/18/2018
At BCE 2018, Reliance Jio's president of Network, Global Strategy and Service Development, Mathew Oommen, describes how the operator has transformed the nature of mobile service delivery with its greenfield 4G network and, in doing so, changed the communications landscape in what is the second-biggest services market in the world.
By Gary Miles, Chief Marketing Officer, Amdocs, 5/14/2018
The time is ripe for communications and media providers to use their scale and customer data to deliver a truly personalized experience to viewers.
By Ray Le Maistre, Editor-in-Chief, 5/12/2018
The shortlist for the Outstanding Digital Enablement Vendor category features ten impressive contenders.
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Security Now
DOJ Will Now Alert US Public to Foreign Interference, Attacks
Scott Ferguson, Managing Editor, Light Reading, 7/20/2018
This week, the Justice Department released a new report on cyber attacks ...
LabCorp Investigating Possible Attack & Data Breach
Scott Ferguson, Managing Editor, Light Reading, 7/20/2018
LabCorp, one of the largest medical and diagnostic companies in the world, is ...
Broadband World News
Smart Homes as a Hedge Against High Rural Electric Bills
Alison Diana, Editor, Broadband World News, 7/20/2018
Rural customers pay up to 40% higher utility bills than their more urban peers. ...
NG-PON2: The Case for 5G Trumps Lackluster Equipment Volumes
Alison Diana, Editor, Broadband World News, 7/19/2018
Chinese telcos won't buy enough NG-PON2 to drive down volume costs. But does that ...
Telecom Innovators Video Showcase
Prime Reading
How Radcom's Pricing Model Is Set to Disrupt the Market
Ray Le Maistre , Editor-in-Chief , 2/7/2018
Radcom's VNF pricing model looks set to excite network operators and drain the ...
Calix Gambles on a Software-Defined Reboot
Carol Wilson , Editor-at-large , 6/28/2017
Having invested big bucks to become a software company, Calix seems poised for a ...
US Giants Carve Out Role in the Industrial IoT
Sarah Thomas , Director, Women in Comms , 2/2/2016
AT&T and Verizon are taking different approaches to the Industrial Internet of ...
Leading Lights 2015: The Finalists
Ray Le Maistre , Editor-in-Chief , 5/7/2015
Light Reading is proud to announce the finalists for this year's Leading Lights ...
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Intel Capital Diversity Fund
Know a female-led, communications-focused startup worthy of Intel's $125M Capital Diversity Fund?

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CxO Spotlight - Executive Interviews
Like many other service providers, BT is looking to software-defined WAN services and cloud-based unified communications to deliver the flexibility for which ...
The recent geopolitical upheavals are having an impact on the global telecom space according to Jennifer Artley, who is now in her second year as president of BT in ...
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A CSP's digital transformation involves so much more than technology. Crucial – and often most challenging – is the cultural transformation that goes along with it. As Sigma's Chief Technology Officer, Catherine Michel has extensive experience with technology as she leads the company's entire product portfolio and strategy. But she's also no stranger to merging technology and culture, having taken a company — Tribold — from inception to acquisition (by Sigma in 2013), and she continues to advise service providers on how to drive their own transformations. This impressive female leader and vocal advocate for other women in the industry will join Women in Comms for a live radio show to discuss all things digital transformation, including the cultural transformation that goes along with it.

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