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Key developments related to customer experience management (CEM) support systems and deployments.
By Paul Rainford, Assistant Editor, Europe, 4/27/2016
Also in today's EMEA regional roundup: Telenor adds customers in Asia; BT to trial broadband-only services; du, Polystar extend their analytics relationship; Game of ...
By Paul Rainford, Assistant Editor, Europe, 4/25/2016
Also in today's EMEA regional roundup: M-Pesa passes customer milestone; Zain feels the heat in Q1; fancyphone startup targets London's moneybags.
By Carol Wilson, Editor-at-large, 4/18/2016
Nokia today provides the first view of its post-merger virtualization management and orchestration strategy, launching the updated CloudBand portfolio, the ...
By Carol Wilson, Editor-at-large, 3/31/2016
With the move to virtualization, telecom folks are having to develop new skills, much of it around software development, to keep up with the shift away from purpose-built gear to white boxes and disaggregated software.
By Ray Le Maistre, Editor-in-chief, 3/29/2016
Time is running out to participate in Leading Lights 2016, the industry's most prestigious awards program, but the good news is that it's quick and easy to enter and ...
By Iain Morris, News Editor, 3/29/2016
Telefonica's César Alierta will be replaced as executive chairman by deputy José María Álvarez-Pallete on April 8, the Spanish telecom giant has revealed.
By Carol Wilson, Editor-at-large, 3/24/2016
AT&T's vision for automating network services and infrastructure, unveiled in detail last week, is attracting considerable industry attention. But it's still too ...
By Carol Wilson, Editor-at-large, 3/22/2016
The Internet of Things, virtualization and cloud platforms/services are the topics about which our readers think they need the most training, according to our most ...
By Sandra O'Boyle, Senior Analyst – CEM & Customer Analytics, Heavy Reading, 3/11/2016
Customer experience management (CEM) has become a buzz-phrase in terms of managing expectations of savvy digital customers. With increasing competition and revenue ...
By Nachiket Deshpande, Vice President, Mobile Analytics & Advertising, Cinarra, 3/4/2016
Privacy is as hot a topic as ever. While consumers are sharing more and more data via social networks, and the Internet of Things begins to permeate their every day ...
By Carol Wilson, Editor-at-large, 3/3/2016
Culture changes are usually focused on a company's personnel, but there are other critical aspects to the process and CenturyLink is unveiling one of its key efforts ...
By Mitch Wagner, West Coast Bureau Chief, Light Reading, 2/19/2016
Hewlett Packard Enterprise got a jump on Mobile World Congress news Friday, announcing technology deals with Swisscom, which is using some of the vendor's NFV ...
By Ray Le Maistre, Editor-in-chief, 2/11/2016
AsiaInfo has a dream -- that communications service providers (CSPs) of all sizes, from competitive virtual operators to global Tier 1 giants, will all run their back ...
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Telco Transformation
Seen & Heard: Virgin Media Targets FTTP to 1M Homes & Businesses
Mike Robuck, Editor, Telco Transformation, 4/28/2016
Virgin Media says its Project Lightning network expansion will bring fiber to 1 ...
Comcast Bolsters Its Content Story With $3.8B DreamWorks Deal
Mike Robuck, Editor, Telco Transformation, 4/28/2016
Comcast is adding DreamWorks Animation to its NBCUniversal division.
The New IP
Pics: CSPs Meet in Orlando for New IP Thrills
Alison Diana, Editor, 4/28/2016
A slideshow of recent Oracle and Amdocs events in Orlando targeted at service ...
Birch CEO: How to Build a Business
Alison Diana, Editor, 4/28/2016
As President and CEO of Birch Communications, Vincent Oddo has overseen the once ...
Telecom Innovators Video Showcase
Prime Reading
US Giants Carve Out Role in the Industrial IoT
Sarah Thomas , Director, Women in Comms , 2/2/2016
AT&T and Verizon are taking different approaches to the Industrial Internet of ...
Leading Lights 2015: The Finalists
Ray Le Maistre , Editor-in-chief , 5/7/2015
Light Reading is proud to announce the finalists for this year's Leading Lights ...
EuroProfile: Astellia
Ray Le Maistre , Editor-in-chief , 4/30/2015
French network monitoring and analytics specialist is on a mission to help mobile ...
5G: Meet the Influencers
, 4/23/2015
A primer on the numerous organizations – some standards-oriented, some regional ...
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From The Founder
Download our complete guide to de-risking NFV deployment in 2016, including:
  • An eight-step strategy to deploying NFV safely, based on input from the companies that have already started virtualizing their production networks.
  • Interviews with leading executives at Colt, AT&T, Deutsche Telekom, Cisco, Nokia, ZTE, Ericsson and Heavy Reading.
  • Flash Poll
    BETWEEN THE CEOs - Executive Interviews
    In this latest installment of the CEO Chat series, Craig Labovitz, co-founder and CEO of Deepfield, sits down with Light Reading's Steve Saunders in Light Reading's New York City office to discuss how Deepfield fits in with the big data trend and more.
    Grant van Rooyen, president and CEO of Cologix, sits down with Steve Saunders, founder and CEO of Light Reading, in the vendor's New Jersey facility to offer an inside look at the company's success story and discuss the importance of security in the telecom industry.
    LRTV Documentaries
    LRTV Report: Mobile Core Innovation

    4|28|16   |   25:32   |   (0) comments


    Hear from multiple industry experts from Deutsche Telekom, SK Telecom, Heavy Reading, Huawei, Cisco, Ericsson, Nokia, NEC and many more about developments in the mobile core as operators virtualize their IMS and evolved packet core systems and prepare for a 5G world.
    LRTV Huawei Video Resource Center
    NFV World Congress Highlight

    4|26|16   |     |   (0) comments


    The highlight of the NFV World Congress contains exciting telecom news. Join us for an inside look at Huawei's ICT 2020 plan and its latest collaboration with industry leaders.
    LRTV Interviews
    Unified Comms Finds Its Voice

    4|25|16   |   03:44   |   (0) comments


    Peter Quinlan, VP of UCC Product Management at Tata Communications, talks about the evolution of the unified communications and collaboration services sector and how voice is now a big part of current developments.
    LRTV Documentaries
    So... What Do We Do Now?

    4|25|16   |   03:24   |   (0) comments


    After a long hiatus, Max Dingman, the CEO of a GeeGhiz, returns for a motivational board room pep talk.
    LRTV Documentaries
    NAB 2016 Highlights

    4|21|16   |     |   (0) comments


    Light Reading's Cable/Video Practice Leader Alan Breznick climbs down from the slots to tell us about the latest news in broadcast technology at NAB 2016 in Las Vegas.
    Between the CEOs
    CEO Chat: Deepfield's Craig Labovitz

    4|21|16   |     |   (0) comments


    In this latest installment of the CEO Chat series, Craig Labovitz, co-founder and CEO of Deepfield, sits down with Light Reading's Steve Saunders in Light Reading's New York City office to discuss how Deepfield fits in with the big data trend and more.
    Shades of Ray
    Leading Lights 2016: Shortlists Announced

    4|20|16   |   0:53   |   (0) comments


    The judging is over and the Leading Lights 2016 shortlists have been published -- you can see who made the cut by clicking on this link.
    LRTV Custom TV
    Introducing MulteFire – Qualcomm at MWC 2016

    4|18|16   |   3.29   |   (0) comments


    MulteFire is the latest option for using LTE in unlicensed spectrum. As oppose to its close 'siblings', LAA and LTE-U, MulteFire operates solely in unlicensed spectrum, which enables it to offer the best of two worlds – LTE-like performance with WiFi-like deployment simplicity. In this interview, Sanjeev Athalye, Sr. Director, Product Management at Qualcomm ...
    Between the CEOs
    CEO Chat: Grant Van Rooyen of Cologix

    4|18|16   |     |   (0) comments


    Grant van Rooyen, president and CEO of Cologix, sits down with Steve Saunders, founder and CEO of Light Reading, in the vendor's New Jersey facility to offer an inside look at the company's success story and discuss the importance of security in the telecom industry.
    LRTV Huawei Video Resource Center
    ONS 2016 – Demonstration of Huawei's NetMatrix Multi-Vendor SDN Orchestrator

    4|15|16   |     |   (0) comments


    This demonstration shows how Huawei's NetMatrix SDN Orchestrator (SDN-O) addresses an operator's core service agility needs for services spanning multi-domain, multivendor networks: it includes a demonstration of:
    - Rapid New Service Design: using YANG to model a complex example of multi-domain, multivendor L3VPN network connectivity service that ...
    LRTV Custom TV
    AT&T Wants to Own North Carolina

    4|15|16   |     |   (1) comment


    Venessa Harrison, president of North Carolina for AT&T, tells how the company will expand its GigaPower service beyond the seven N.C. cities it already serves.

  • This blog, sponsored by AT&T, is the second part of a ten-part series examining next-generation broadband technologies titled "Behind the Speeds."
  • LRTV Interviews
    Will NC Be First Gigabit State?

    4|15|16   |     |   (1) comment


    Alan Fitzpatrick, co-founder of Charlotte Hearts Gigabit, spells out the state's progress in at least starting to wire nearly every major market for gigabit service.
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    Infographics
    A new survey conducted by Heavy Reading and TM Forum shows that CSPs around the world see the move to digital operations as a necessary part of their overall virtualization strategies.
    Live Digital Audio

    Of all the tech companies in the Valley, Intel has made the most aggressive commitment to building a diverse and inclusive workplace culture. It's doing so by taking concrete, measurable steps, making a large financial investment and through a commitment to complete transparency about its progress. In this radio show, WiC Director Sarah Thomas will be joined by Shlomit Weiss, Intel's Vice President, Data Center Group, and General Manager of Networking Engineering, who will share with us why Intel is tackling this huge challenge, how and to what effect. She will also discuss her unique experiences leading development of Client SOC development in the past and today leading development of all of the chipmaker's silicon hardware for networking IPs and discrete devices and managing a team of 600 engineers across Israel, Europe and the US.
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    Ultra-Broadband Summit, Hong Kong
    Iain Morris, News Editor, 4/27/2016
    GoT Fans Curse HBO (Not Right) Now
    Mari Silbey, Senior Editor, Cable/Video, 4/25/2016
    Analysts More Than Bullish on Comcast MVNO
    Mari Silbey, Senior Editor, Cable/Video, 4/22/2016
    Mitel Asks: What Time of Day Do You Shower?
    Mitch Wagner, West Coast Bureau Chief, Light Reading, 4/25/2016
    Charter Jumps Gun on TWC Restructuring
    Mari Silbey, Senior Editor, Cable/Video, 4/26/2016
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    Prepping for the Future: Upskill U Explained
    During this short kick-off video, Doug Webster, Vice President of Service Provider Marketing, Cisco, and Light Reading’s CEO & Founder Steve Saunders give an overview of Upskill U.