Light Reading Mobile – Telecom News, Analysis, Events, and Research
LR Mobile News Feed  

Vodafone Goes to The Now Factory for CEM

November 07, 2012 |

DUBLIN -- Vodafone Ghana has selected The Now Factory’s Mobile Moments solution to deliver exceptional customer experience across its mobile network of 4.3 million subscribers. By providing in-depth visibility on how customers use mobile data services, Mobile Moments will enable Vodafone Ghana to optimise the customer experience in real-time, reduce operational costs and drive new revenue streams.

Vodafone Ghana is the second largest mobile network operator in Ghana, which is home to a fast-growing telecoms market. Smartphone adoption in Ghana has seen significant growth over the last 12 months, as customers demand a richer and more interactive online mobile experience. To enrich this experience, Vodafone Ghana needs to have an accurate and real-time understanding of how its customers use mobile data services.

"Delighting our customers means that we are committed to constantly delivering products and services that really meet their needs", says Uche Ofodile, Chief Marketing Officer at Vodafone Ghana. "Our partnership with the Now Factory will allow us to do this in even more innovative ways".

Vodafone Group plc


Currently we allow the following HTML tags in comments:

Single tags

These tags can be used alone and don't need an ending tag.

<br> Defines a single line break

<hr> Defines a horizontal line

Matching tags

These require an ending tag - e.g. <i>italic text</i>

<a> Defines an anchor

<b> Defines bold text

<big> Defines big text

<blockquote> Defines a long quotation

<caption> Defines a table caption

<cite> Defines a citation

<code> Defines computer code text

<em> Defines emphasized text

<fieldset> Defines a border around elements in a form

<h1> This is heading 1

<h2> This is heading 2

<h3> This is heading 3

<h4> This is heading 4

<h5> This is heading 5

<h6> This is heading 6

<i> Defines italic text

<p> Defines a paragraph

<pre> Defines preformatted text

<q> Defines a short quotation

<samp> Defines sample computer code text

<small> Defines small text

<span> Defines a section in a document

<s> Defines strikethrough text

<strike> Defines strikethrough text

<strong> Defines strong text

<sub> Defines subscripted text

<sup> Defines superscripted text

<u> Defines underlined text

Network Computing encourages readers to engage in spirited, healthy debate, including taking us to task. However, Network Computing moderates all comments posted to our site, and reserves the right to modify or remove any content that it determines to be derogatory, offensive, inflammatory, vulgar, irrelevant/off-topic, racist or obvious marketing/SPAM. Network Computing further reserves the right to disable the profile of any commenter participating in said activities.

 
Disqus Tips To upload an avatar photo, first complete your Disqus profile. | View the list of supported HTML tags you can use to style comments. | Please read our commenting policy.
 
Most Popular
Read
White Papers SPONSORED CONTENT
Featured
Resource Library SPONSORED CONTENT
Application Programing Interface (API)
An interface that allows different elements of software to more easily communicate with each other