SCHENECTADY, N.Y. -- Contec, a leader in integrated logistics and repair services for the cable telecommunications industry, today announced that it has been selected by Charter Communications as the preferred provider of set-top box (STB) testing and repair across Charter's service territory.
The agreement, an expansion of an existing relationship between the two companies, calls for Charter to optimize management of its STB fleet using Contec's QuickTest® automated testing stations and web-based data and support resources. Leveraging the best-in-class system, Charter can expedite testing and return-to-service of functional STBs. To ensure each customer has high-performance equipment, Charter will be able to identify and proactively address performance trends, and can rapidly service and redeploy units requiring repair within Contec's state-of-the-art facility. Contec was selected following a comprehensive Request for Proposal process.
The industry's fastest and most comprehensive testing system, a single QuickTest station can process more than 100 devices per hour with high degrees of flexibility and accuracy. The integrated QuickTest system includes 24-slot test-stations that can simultaneously test any mix of STBs - regardless of manufacturer or model - as well as real-time access to full, historic test data across operator and STB footprints; live and automated support and preventive maintenance resources; and billing system updates.
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