& cplSiteName &

CHR Turnaround Includes New CEO

Carol Wilson
4/8/2014
50%
50%

With the announcement of turnover at the top, CHR Solutions -- a company that made a big splash a few years ago helping small telcos get into the cloud and managed services business -- has completed what amounts to a restart aimed at creating a steadier sales pace.

James Taylor, the co-founder and CEO who took CHR Solutions Inc. to this point, is stepping down to pursue his next new venture. His co-founding partner, Arun Pasrija, will move into the top spot from his previous position as COO and president. Taylor remains the largest CHR shareholder and a member of the board of directors.

CHR moved earlier in the year to bring in software development skills to get its ambitious Omnia 360 project back on its feet and into the market. That effort, a complete billing and customer care solution for smaller telcos, was introduced two years ago, but company sources said it had some significant problems that need ironing out. (See CHR Intros New Tech Team and CHR Teams With Microsoft.)

Gary Knee, now the head of CHR's software solutions business unit, was making the rounds at the March Comptel Plus event in Las Vegas. He told Light Reading and others that the software issues are now resolved, and that Omnia 360 is in trial mode with GRM Networks, a local telco and broadband provider in Iowa and Missouri.

Omnia 360 is now ready to help rural telcos tackle some of the significant challenges they face in trying to increase service revenue in response to voice service decline, Knee said. "It is able to transform the back office and the billing system, becoming the business system they need, with all aspects of 'lead-to-cash' covered. That includes a product catalogue, trouble ticketing, campaign management, and fulfillment."

As a company that has been in the trenches with rural telcos for some time, CHR is familiar with the realities of their existence. Where once local telcos were order takers in a monopoly environment, they now must compete on the sales and marketing front against cable companies, CLECs, wireless operators, and satellite providers. Many of them lack sales and marketing skills and may be working on older support systems that lack the up-to-date data needed for targeting potential customers.

One thing CHR is pledging to offer is a set of proprietary tools that help a telco analyze its data, creating a consistent way of describing services and customer information such as addresses, Knee said. Once the data is cleaned up and centrally stored, it can be accessed by customer service reps for targeting new customers based on their current usage patterns and what the network can deliver to them.

"If you know the customer has access to the copper plant or to fiber and can get a 50Mbit/s service, then the CSR [customer service rep] can offer that service," Knee said.

CHR is also offering a full range of backup support for rural telcos on a 24/7 outsourced basis or as needed to buttress what the telco wants to offer.

Under Taylor's direction, CHR had been bold in its promises. At one point, it even guaranteed savings of up to 25% to its telco customers. There isn't yet an indication of whether Pasrija will continue in that style, but the changing of the guard isn't expected to impact the company's momentum, given Taylor's ongoing board presence.

As for Taylor, he admits to Light Reading that his skills are better focused at the startup phase of a company, and that he is looking forward to his next venture. That could grow out of his involvement in the Houston Technology Center, the $1 billion technology incubator where Taylor and Pasrija met.

— Carol Wilson, Editor-at-Large, Light Reading

(3)  | 
Comment  | 
Print  | 
Newest First  |  Oldest First  |  Threaded View        ADD A COMMENT
Carol Wilson
50%
50%
Carol Wilson,
User Rank: Blogger
4/9/2014 | 11:18:13 AM
Re: Walking the Walk
James Taylor's a very high-energy, dynamic guy with a lot of vision. As he himself says, he's better at starting companies than operating them so he sees this as a natural progression for CHR.

Had they not had the earlier software blips that set the company back considerably on its roadmap, I don't think this would seem like as big a deal as it seems now. 

 
SarahW
50%
50%
SarahW,
User Rank: Light Beer
4/9/2014 | 10:57:08 AM
Re: Walking the Walk
I recall Taylor presenting at our previous Carrier Cloud forums. Will be interesting to see what happens with CHR with someone new at the helm.
Carol Wilson
50%
50%
Carol Wilson,
User Rank: Blogger
4/8/2014 | 2:54:22 PM
Walking the Walk
These guys have long had a handle on what smaller telcos needed to succeed, it was a matter of delivering on the promise. Taylor tells me all is now in order, so we'll see if CHR can take off.
From The Founder
The independent evaluation of Nokia's key virtual network functions (VNFs) was a defining moment for the Finnish giant.
Flash Poll
Live Streaming Video
Six different communications service providers join to debate their visions of the future CSP, following a landmark presentation from AT&T on its massive virtualization efforts and a look back on where the telecom industry has been and where it’s going from two industry veterans.
The Real-World View of Service Provider Innovation
Executives from Deutsch Telekom, Facebook, AT&T, Vodafone, and Masergy share insights from their company’s major transformation efforts and updates on key issues including open source, managed cloud connections and 5G.
LRTV Documentaries
Leading Lights 2016 Highlights

5|25|16   |   02:26   |   (1) comment


Some of the high points from this year's Leading Lights awards dinner at the Hotel Ella in Austin, Texas.
LRTV Documentaries
Light Reading Hall of Fame 2016

5|23|16   |   05:43   |   (0) comments


Find out who has been welcomed into Light Reading's Hall of Fame this year.
LRTV Custom TV
ZTE TM Forum Highlights

5|23|16   |     |   (0) comments


ZTE showcased its new ICT solutions at TM Forum in Nice.
LRTV Interviews
Gamma's MD on the Emergence of UC2

5|20|16   |     |   (0) comments


Gamma Communications Managing Director David Macfarlane believes the unified communications (UC) market has reached a tipping point.
LRTV Custom TV
The Ultimate 5-Minute Guide to Digital Customer Engagement

5|20|16   |     |   (0) comments


In this short video, you will hear all about how Digital Customer Engagement is the key to meeting customer expectations, keeping them happy, and maximizing revenue. VP Product & Marketing at Pontis, Ofer Razon, breaks down for us the five essential capabilities for successful Digital Customer Engagement. Don’t miss!
LRTV Custom TV
NFV in 2016: Part 1 – NFV Use Cases Get Real

5|19|16   |   05:57   |   (0) comments


Consensus is building around the key use cases for NFV, including managed IP services at the network edge and on customer premises, which can generate new revenues from enterprises/SMBs and consumers; Evolved Packet Core to support LTE migration; and adjacent technologies, such as TAS and IMS, to support VoLTE and next-generation charging and policy control ...
LRTV Custom TV
Nokia's Steve Vogelsang on NFV – Part 3

5|19|16   |     |   (0) comments


Steve Vogelsang discusses the challenges of operational transformation and how Nokia helps its customers. Join Steve at the Big Communications Event in Austin the morning of May 24, on his keynote and optical networking panel.
LRTV Interviews
Level 3: Why UC Is In Demand

5|17|16   |   04:12   |   (1) comment


Andrew Edison, Level 3's senior VP of sales, EMEA region, talks about the drivers of growth in the unified communications services market.
LRTV Custom TV
ARM's OPNFV Action

5|17|16   |     |   (0) comments


At the ARM booth at MWC 2016, Joe Kidder and Bob Monkman speak to Light Reading about OPNFV and their upcoming action.
LRTV Custom TV
Nokia's Steve Vogelsang on NFV – Part 2

5|16|16   |     |   (0) comments


Steve Vogelsang gives advice to service providers on how to move to NFV. Join Steve at the Big Communications Event in Austin the morning of May 24, on his keynote and optical networking panel.
LRTV Interviews
Interoute CTO on NFV's Maturity

5|13|16   |   06:46   |   (1) comment


Matt Finnie, CTO at international operator Interoute, explains how NFV has made life easier in terms of logistics and how Interoute can now enable a 'software-defined moment' for its customers.
LRTV Huawei Video Resource Center
UBBS 2016 Highlights

5|12|16   |     |   (0) comments


Highlights of Huawei's UBBS event in Hong Kong.
Upcoming Live Events
September 13-14, 2016, The Curtis Hotel, Denver, CO
December 6-8, 2016,
June 16-18, 2017, Austin Convention Center, Austin, TX
All Upcoming Live Events
Infographics
A new survey conducted by Heavy Reading and TM Forum shows that CSPs around the world see the move to digital operations as a necessary part of their overall virtualization strategies.
Hot Topics
WiCipedia: Short Skirts & Back-Up Plans
Eryn Leavens, Special Features & Copy Editor, 5/20/2016
AT&T to Start 5G 'Friendly' Trial by 2016 End
Dan Jones, Mobile Editor, 5/24/2016
Google Doubles Down on Machine Learning, AI
Mitch Wagner, West Coast Bureau Chief, Light Reading, 5/19/2016
Eurobites: Be More European, EU Tells Streaming Services
Paul Rainford, Assistant Editor, Europe, 5/20/2016
Like Us on Facebook
Twitter Feed
BETWEEN THE CEOs - Executive Interviews
In this latest installment of the CEO Chat series, Craig Labovitz, co-founder and CEO of Deepfield, sits down with Light Reading's Steve Saunders in Light Reading's New York City office to discuss how Deepfield fits in with the big data trend and more.
Grant van Rooyen, president and CEO of Cologix, sits down with Steve Saunders, founder and CEO of Light Reading, in the vendor's New Jersey facility to offer an inside look at the company's success story and discuss the importance of security in the telecom industry.
Animals with Phones
Live Digital Audio

Our world has evolved through innovation from the Industrial Revolution of the 1740s to the information age, and it is now entering the Fourth Industrial Revolution, driven by technology. Technology is driving a paradigm shift in the way digital solutions deliver a connected world, changing the way we live, communicate and provide solutions. It can have a powerful impact on how we tackle some of the world’s most pressing problems. In this radio show, Caroline Dowling, President of Communications Infrastructure & Enterprise Computing at Flex, will join Women in Comms Director Sarah Thomas to discuss the impact technology has on society and how it can be a game-changer across the globe; improving lives and creating a smarter world. Dowling, a Cork, Ireland, native and graduate of Harvard Business School's Advanced Management Program, will also discuss her experience managing an international team focused on innovation in an age of high-speed change.