Light Reading

CHR Turnaround Includes New CEO

Carol Wilson
4/8/2014
50%
50%

With the announcement of turnover at the top, CHR Solutions -- a company that made a big splash a few years ago helping small telcos get into the cloud and managed services business -- has completed what amounts to a restart aimed at creating a steadier sales pace.

James Taylor, the co-founder and CEO who took CHR Solutions Inc. to this point, is stepping down to pursue his next new venture. His co-founding partner, Arun Pasrija, will move into the top spot from his previous position as COO and president. Taylor remains the largest CHR shareholder and a member of the board of directors.

CHR moved earlier in the year to bring in software development skills to get its ambitious Omnia 360 project back on its feet and into the market. That effort, a complete billing and customer care solution for smaller telcos, was introduced two years ago, but company sources said it had some significant problems that need ironing out. (See CHR Intros New Tech Team and CHR Teams With Microsoft.)

Gary Knee, now the head of CHR's software solutions business unit, was making the rounds at the March Comptel Plus event in Las Vegas. He told Light Reading and others that the software issues are now resolved, and that Omnia 360 is in trial mode with GRM Networks, a local telco and broadband provider in Iowa and Missouri.

Omnia 360 is now ready to help rural telcos tackle some of the significant challenges they face in trying to increase service revenue in response to voice service decline, Knee said. "It is able to transform the back office and the billing system, becoming the business system they need, with all aspects of 'lead-to-cash' covered. That includes a product catalogue, trouble ticketing, campaign management, and fulfillment."

As a company that has been in the trenches with rural telcos for some time, CHR is familiar with the realities of their existence. Where once local telcos were order takers in a monopoly environment, they now must compete on the sales and marketing front against cable companies, CLECs, wireless operators, and satellite providers. Many of them lack sales and marketing skills and may be working on older support systems that lack the up-to-date data needed for targeting potential customers.

One thing CHR is pledging to offer is a set of proprietary tools that help a telco analyze its data, creating a consistent way of describing services and customer information such as addresses, Knee said. Once the data is cleaned up and centrally stored, it can be accessed by customer service reps for targeting new customers based on their current usage patterns and what the network can deliver to them.

"If you know the customer has access to the copper plant or to fiber and can get a 50Mbit/s service, then the CSR [customer service rep] can offer that service," Knee said.

CHR is also offering a full range of backup support for rural telcos on a 24/7 outsourced basis or as needed to buttress what the telco wants to offer.

Under Taylor's direction, CHR had been bold in its promises. At one point, it even guaranteed savings of up to 25% to its telco customers. There isn't yet an indication of whether Pasrija will continue in that style, but the changing of the guard isn't expected to impact the company's momentum, given Taylor's ongoing board presence.

As for Taylor, he admits to Light Reading that his skills are better focused at the startup phase of a company, and that he is looking forward to his next venture. That could grow out of his involvement in the Houston Technology Center, the $1 billion technology incubator where Taylor and Pasrija met.

— Carol Wilson, Editor-at-Large, Light Reading

(3)  | 
Comment  | 
Print  | 
Newest First  |  Oldest First  |  Threaded View
Carol Wilson
50%
50%
Carol Wilson,
User Rank: Blogger
4/9/2014 | 11:18:13 AM
Re: Walking the Walk
James Taylor's a very high-energy, dynamic guy with a lot of vision. As he himself says, he's better at starting companies than operating them so he sees this as a natural progression for CHR.

Had they not had the earlier software blips that set the company back considerably on its roadmap, I don't think this would seem like as big a deal as it seems now. 

 
SarahW
50%
50%
SarahW,
User Rank: Light Beer
4/9/2014 | 10:57:08 AM
Re: Walking the Walk
I recall Taylor presenting at our previous Carrier Cloud forums. Will be interesting to see what happens with CHR with someone new at the helm.
Carol Wilson
50%
50%
Carol Wilson,
User Rank: Blogger
4/8/2014 | 2:54:22 PM
Walking the Walk
These guys have long had a handle on what smaller telcos needed to succeed, it was a matter of delivering on the promise. Taylor tells me all is now in order, so we'll see if CHR can take off.
Flash Poll
From The Founder
Networks of the future will rely on "white box" switches and servers rather than proprietary hardware and that's going to alter the shape of the communications industry. Who says so? John Chambers.
LRTV Custom TV
The Benefits of HyperScale Clouds for NFV

3|27|15   |   01:50   |   (0) comments


Hyperscale cloud has been developed by the Internet giants to support the creation and delivery of software-based services at blistering speeds, and at the lowest possible cost. The original ETSI NFV vision was to adopt hyperscale cloud architecture and practices. This vision has become somewhat obscured along the way, due to misunderstandings about the hyperscale ...
LRTV Huawei Video Resource Center
eLTE Rapid Meets the Need for Speed

3|26|15   |   4:45   |   (0) comments


Designed especially for emergency and dedicated ad hoc local mobile communications coverage, Huawei's eLTE Rapid solution can deliver trunked voice, video and data coverage for multiple users over a 6km range and be set up in just 15 minutes, explains Huawei's Norman Frisch.
LRTV Huawei Video Resource Center
On Videos: Challenges & Opportunities

3|26|15   |   5:56   |   (0) comments


Most everything is now connected. And along with 4K and 4G technologies, everyone could be creating and broadcasting video contents. Users are expecting better video experience with any screen, anywhere and anytime. Operators will meet new challenges, but also see some big opportunities.
LRTV Custom TV
JDSU: Delivering Dynamic Networks for a Personalized Experience

3|26|15   |   5:59   |   (0) comments


Light Reading speaks to JDSU at Mobile World Congress 2015 about new solutions in the areas of HetNets, VoLTE, backhaul, virtualization, big data analytics, and real-time intelligence.
LRTV Custom TV
Smarter Service Chaining & New Ways to Benefit From Qosmos Technology

3|25|15   |   03:11   |   (0) comments


David Le Goff, director of strategic and product marketing at Qosmos, explains how the company has added application awareness to subscriber information to make service chaining more efficient and reduce costs for networking and infrastructure. In addition, Qosmos technology, which has been delivered as C libraries, is now also available as a virtual machine, ...
Between the CEOs
Qosmos CEO: The Changing Face of DPI

3|24|15   |   13:53   |   (0) comments


LR CEO and Founder Steve Saunders sits down with the head of Qosmos to talk about the changing state of the art in deep packet inspection technology, including its role in SDN and NFV architectures. Also, how the comms market is becoming more like the automotive industry.
LRTV Huawei Video Resource Center
FC Schalke Scores With Its Agile Stadium

3|24|15   |   6:23   |   (0) comments


Top German soccer club FC Schalke 04 has deployed a new, agile WiFi network from Huawei in its Veltins-Arena stadium and is reaping the benefits in terms of customer satisfaction and business opportunities, explains marketing chief Alexander Jobst.
LRTV Huawei Video Resource Center
Huawei’s Insights on Mobile Video

3|24|15   |   7:51   |   (0) comments


More people than ever are now watching videos on smartphones. Seventy percent of mobile traffic will be video traffic until 2018. In this video, Huawei's exports give their insights on mobile video in terms of business model, network planning and 4G network construction.
LRTV Documentaries
The Rise of Industry 4.0

3|24|15   |   02:26   |   (9) comments


Are you ready for the fourth industrial revolution? It's a big deal for influential operators such as Deutsche Telekom.
LRTV Huawei Video Resource Center
Getting Connected With eLTE

3|23|15   |   06:04   |   (0) comments


Trunked radio communications have entered the 4G LTE world, and with Huawei's eLTE solution, can now deliver a full range of data and video services as well as push-to-talk voice, explains Huawei's Norman Frisch.
LRTV Huawei Video Resource Center
Funkwerk’s on Track With Huawei

3|19|15   |   3:23   |   (0) comments


GSM-R technology specialist Funkwerk and Huawei have forged a partnership that is benefiting both parties, notes Funkwerk's Gottfried Winter.
LRTV Documentaries
How EANTC Tested Cisco's Virtualization Solutions

3|18|15   |   5:49   |   (0) comments


Carsten Rossenhövel, managing director of independent test lab EANTC, tells Light Reading founder and CEO Steve Saunders about the innovative approach his team had to take when validating Cisco's service provider virtualization and cloud solutions.
Upcoming Live Events
April 14, 2015, The Westin Times Square, New York City, NY
May 5, 2015, Hyatt McCormick Place, Chicago, IL
May 6, 2015, Georgia World Congress, Atlanta, GA
May 12, 2015, Grand Hyatt, Denver, CO
May 13-14, 2015, The Westin Peachtree, Atlanta, GA
June 8, 2015, Chicago, IL
June 9-10, 2015, Chicago, IL
June 9, 2015, Chicago, IL
June 10, 2015, Chicago, IL
September 29-30, 2015, The Westin Grand Müchen, Munich, Germany
All Upcoming Live Events
Infographics
Hot Topics
AT&T Woos SMBs With Small-Scale WiFi
Sarah Thomas, Editorial Operations Director, 3/26/2015
Google Hires Wall Street's Most Influential Woman as CFO
Dan Jones, Mobile Editor, 3/24/2015
The Rise of Industry 4.0
Ray Le Maistre, Editor-in-chief, 3/24/2015
Net Neutrality Suits: Only The Beginning?
Alan Breznick, Cable/Video Practice Leader, 3/24/2015
Average US Broadband Speeds No Great Shakes
Mari Silbey, Independent Technology Editor, 3/25/2015
Like Us on Facebook
Twitter Feed
Webinar Archive
BETWEEN THE CEOs - Executive Interviews
LR CEO and Founder Steve Saunders sits down with the head of Qosmos to talk about the changing state of the art in deep packet inspection technology, including its role in SDN and NFV architectures.
Chattanooga’s EPB publicly owned utility comms company has become a poster child for how to enable a local economy using next-gen networking technology. Steve Saunders, Founder of Light Reading, sits down with Harold DePriest, president and CEO of EPB, to learn how EPB is bringing big time tech to small town America.
Cats with Phones
Interspecies Phone Love Click Here
"No, you hang up."
"No, YOU hang up."
Latest Comment