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CEM News & Analysis
5/21/2012  -  In today's EMEA roundup: AlcaLu's SPIT in spotlight; LR co-founder's proud moment; Kabel Deutschland swallows rival
by Paul Rainford
5/17/2012  -  Customer Experience Management (CEM) is little more than vendor marketing, says analyst, as he tells us what to expect at Management World
Most Recent Post: Ray Le Maistre... Ari certainly has a point in that just about anyone can claim to have a CEM solution because just about any OSS or BSS package...
5/17/2012  -  Fancy a chat with MDS, Matrixx or Lavastorm in Dublin? Check out these swift pitches in what can only be described as a 'Matt Hooper Special'
Most Recent Post: Ray Le Maistre... Are there any other companies out there who have Matt Hooper as their CMO?
5/17/2012  -  Verizon has already put software-defined networking to use. Stuart Elby, who's in charge of network architecture, explains how and why
5/8/2012  -  Light Reading Live! event tackles the deployment of policy and subscriber data management systems that enable personalized mobile services
5/2/2012  -  A flurry of service provider IT (SPIT) acquisitions involving Allot, WeDo and Acme Packet highlight some key industry trends
4/16/2012  -  There's no sunshine in Munich this week, but that's OK with Ethernet Europe folks, who are mostly interested in clouds anyway
Most Recent Post: cnwedit... It's already come up a few times this AM. Keep your eyes out for my report on what Margaret Chiosi of AT&T had to say...
4/6/2012  -  Analytics from Avvasi are empowering the Canadian startup to rethink how it does mobile video
Most Recent Post: Flook... No data to back this up, but I assume most people on mobile devices are usually not at home or at work--they are likely...
4/5/2012  -  Rajeev Suri highlights Motorola-inspired innovation and game-changing capabilities for telco CMOs as he talks shop with Light Reading
Most Recent Post: ewaswid... The story of NSN was very compelling, as an ex-siemens employee, I was very disappointed hear all of the previous issue...
4/4/2012  -  Service provider IT (SPIT) giant is seeing its sales eroded but records a quarterly profit as it emerges from the financial wastelands
4/2/2012  -  Operators already let tens of billions of dollars slip through their fingers each year, and LTE could push revenue leakage numbers even higher
Most Recent Post: telco44... As the easy to fix and on the surface consumer facing benefitting features become less available, the hard and expensive...
3/29/2012  - 
  • It's helping mobile operators improve customer engagement
  • It's looking to expand into Latin America
  • The CEO is a fan of Tarantino and Scorsese
    • by Paul Rainford
    3/26/2012  -  Proposed acquisition of Convergys assets gives NetCracker a full deck, says Heavy Reading analyst
    Most Recent Post: Ray Le Maistre... But the valuation is still $250 million different.... I just thought it was an interesting depreciation - I don't think...
    3/26/2012  -  It's been two years since we introduced the Service Provider IT (SPIT) terminology to the industry and while a lot has changed, the basic premise that 'SPIT is hot stuff' still holds true
    Most Recent Post: Ray Le Maistre... Yes, metroradio1 -- and we LOLed about it 2 years ago too!!  I refer you to the SPIT Manifesto V1, from Feb 2010: "We...
    3/22/2012  -  NEC's SPIT subsidiary NetCracker grows even larger with deal to buy Convergys's BSS business for $449 million
    CEM Newswire Feed
    ST. LOUIS: Sprint Uses Amdocs Smart Agent - 5/14/2012
    MANILA: Globe Transforms With Amdocs - 5/2/2012
    ST. LOUIS: Vodafone Does CEM With Amdocs - 5/2/2012
    CEM Blogs
    Sarah Reedy
    AT&T: Does the 'Plus' Mean SPIT?
    Sarah Reedy
    3/28/2012  -  3:25 PM AT&T is trialing a new 'Plus' loyalty program, which sounds like it should be covered in SPIT
    Most Recent Post: Ray Le Maistre... Ooh, False Acronym Removal Team -- I'm sure we can use that! 
    Ray Le Maistre
    India Shifts Toward CEM
    Ray Le Maistre
    3/27/2012  -  9:30 AM Customer experience management is a hot topic in India
    Post a comment
    Ray Le Maistre
    AlcaLu, NSN Turn Up CEM Volume
    Ray Le Maistre
    2/13/2012  -  Major vendors fight for customer experience management mindshare
    Post a comment
    Ray Le Maistre
    Ericsson Shines a Light on CEM
    Ray Le Maistre
    1/19/2012  -  Swedish giant looks at the impact of OTT service performance on customer expectations
    Post a comment
    Ray Le Maistre
    Barcelona's New Battleground
    Ray Le Maistre
    1/12/2012  -  Expect more customer experience management action at this year's MWC
    Post a comment
    Carol Wilson
    Smart Is in for 2012
    Carol Wilson
    11/16/2011  -  1:40 PM Whatever else service providers want to do, they have to build smarter networks and offer smarter services
    Most Recent Post: StuBenington... normal0falsefalsefalseen-usx-nonemicrosoftinternetexplorer4[replacedtest29]>/*styledefinitions*/table.msonormaltable The...
    Ray Le Maistre
    Globe Gets Customer-Centric
    Ray Le Maistre
    11/11/2011  -  9:25 AM Globe Telecom has customer experience management (CEM) advances at the forefront of its mobile transformation program, with Amdocs as its key partner
    Post a comment
    Columns
    Time for a New Experience
    Ray Le Maistre
    Service providers need to get to grips with Customer Experience Management (CEM) and figure out what it means for them
    Heavy Lifting
    ANALYST NOTES
    Jim Hodges, Senior Analyst
    2012 is poised to be a year in which critical technologies leap from development to commercialization and monetization
    Denise Culver, Research Analyst
    Telcos are looking to customer experience management (CEM) to garner customer loyalty and longevity
    Caroline Chappell, Analyst
    Telcos today need CEM solutions that help them understand all their customers' individual experiences in real time
    Rumor Mill
    Special Features
    Who's Big in Small Cells?
    Michelle Donegan
    Light Reading Mobile compiles a list of public access small-cell products to track this developing wireless infrastructure market
    New Product Recap: April 2012
    Tim Hills
    This month's recap of the latest, greatest communications products includes a longer video lineup from the 2012 NAB Show
    EuroProfile: WeDo Technologies
    Paul Rainford
  • It's dedicated to maximizing operator revenues and tackling fraud
  • It's got a funny name
  • The CEO likes Pink Floyd and Life of Brian
    • Slideshows
    CEM Core Content
    WEBINAR
    ON DEMAND
    Customer Experience Management: Perceptions, Readiness & Deployments - a Light Reading Webinar
    3/29/2012 - This webinar will discuss the results of the benchmark study while Nokia Siemens Networks will also address the best way for operators to attain integrated,...
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    CEM Sponsor Assets
    PRESS RELEASE
    Nokia Siemens Networks launches CEM on Demand
    2/15/2012 - A new way of handling the world's six billion mobile users has been launched today. Nokia Siemens Networks' Customer Experience Management (CEM) on Demand...
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    VIDEO
    CEM on Demand - by Nokia Siemens Networks
    2/15/2012 - Customer Experience Management is a modular offering that enables deep insight and targeted action to drive loyalty and profitability.
    LEARN MORE
    BROCHURE
    CEM on Demand - by Nokia Siemens Networks
    2/15/2012 - Today's media-savvy customers want it all. They want all their favorite apps and content available on any device, at any time and wherever they happen to be...
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    WEBSITE
    Nokia Siemens Networks Customer Experience Management
    1/5/2012 - Turn deep insight into targeted actions that improve the customer experience and drive loyalty and profitability.
    LEARN MORE
    VIDEO
    Making it special. When it matters the most - by Nokia Siemens Networks
    1/5/2012 - Customer Experience Management (CEM) Video Trailer
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    PRESS RELEASE
    Bharti Airtel implements Customer Experience Management platform (CEM) - by Nokia Siemens Networks
    1/5/2012 - Bharti Airtel has chosen Nokia Siemens Networks to provide and deploy its CEM platform and services across India.
    LEARN MORE
    ADVERTORIAL
    Nokia Siemens Networks CEM Executive Summary
    1/5/2012 - Customer Experience Management enables CSPs to drive loyalty and profitability by providing the best possible experience throughout the customer journey...
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    VIDEO
    Make Facebook the place for self care
    1/5/2012 - See how our new share@once product suite brings the advantages of Facebook to customer self care.
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    VIDEO
    Bharti Airtel leads with mobile broadband quality - by Nokia Siemens Networks
    1/9/2012 - Bharti Airtel has implemented a Customer Experience Management (CEM) platform into its network to optimize and enrich user experience of its customers...
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    Enabling People and Organizations to Harness the Transformative Power of Technology