COUNCIL GROVE, Kan. -- Several factors were key in this northeastern Kansas telephone companyâ€™s
decision to choose APMAX IPTV middleware from Innovative Systems. However, according to Tri-
County Telephone Association's General Manager, Dale Jones, putting the customer experience first
above everything else was their main goal in making the decision.
Jones stated, "The capabilities that the Innovative solution gives us to reach out and touch the
customer from our back office to help them over the phone is critical in the customer experience.
Without having to send out a service technician, which takes time and costs more, we are helping our
customers in a timely manner and reducing our own operating costs."