& cplSiteName &

TWC: How the Mighty Have Fallen

Alan Breznick
2/3/2014
50%
50%

It's hard not to feel a bit sorry for Time Warner Cable these days, as the beleaguered MSO keeps running into new walls or tripping over its own wires.

Although it's still the second largest cable operator in the Western Hemisphere, Time Warner Cable Inc. (NYSE: TWC) has definitely lost its aura of invincibility over the last few months. Just like an old boxing champ who has taken one too many shots to the head, the MSO appears to be staggering about as it struggles to stay on its feet in the ring.

In the latest indignity to befall it, TW Cable suffered an embarrassing power outage in its sprawling Los Angeles system during the Super Bowl broadcast late Sunday afternoon. The outage, which lasted more than 70 minutes, knocked out the standard-definition digital feed from KTTV, the local Fox station carrying the NFL championship game.

As a result, TWC's SD digital subscribers didn't get to watch the half-time show staged by Bruno Mars and the Red Hot Chili Peppers. SD viewers also missed parts of the second and third quarters of the matchup between the Denver Broncos and Seattle Seahawks, which quickly turned into a Seahawks rout.

Fortunately for TWC and its Los Angeles subscribers, the outage did not interrupt service for the MSO's HD viewers. Nor did it affect cable viewers watching the Spanish language telecast on Fox Deportes.

But the outage, which TW Cable blamed on an unexplained "technical issue" with KTTV's SD feed, came at precisely the wrong time and in the wrong place for the cable giant. Not only did it occur during the Super Bowl, the most watched telecast of the year, but it occurred in one of the two biggest markets that the MSO serves. Plus, the outage occurred just three days after TWC unveiled ambitious plans to transform its New York and Los Angeles cable systems into showcases of advanced technology and consumer service later this year. Oy!

Of course, it could have been worse. The outage could have affected HD subscribers too and taken place in the even bigger New York market, TWC's hometown. And it could have happened during a close, exciting game, rather than a boring blowout. But that's still small consolation the day after the game, when media headlines across the nation are blaring about the lost video feed in Southern California.

Moreover, the Super Bowl fadeout comes just five months after TW Cable suffered through a public relations trashing by CBS Corp. (NYSE: CBS) over retransmission-consent fees just before the start of the football season late last summer. That bitter losing battle led to probably the worst operating period in the MSO's history, as it shed more than 300,000 video, 100,000 voice, and 24,000 broadband subscribers in the third quarter and entered the fall reeling like a drunk. (See TW Cable Hemorrhages Subs.)

Plus, the video outage comes just weeks after Charter Communications Inc. officials gave their TWC counterparts an extremely rare dressing-down in public. In their zeal to prove that they could manage TWC's assets better than the company's own executives, Charter officials ripped into TWC's "failed operating strategy" and labeled it "a turnaround project," among other derogatory statements. And TWC had to endure all this trash talk from a much smaller cable operator that went bankrupt less than six years earlier and teetered on the threshold of a breakup itself for several years. (See Charter Goes Over TWC's Head.)

So, if the old TWC swagger seems gone these days, it's certainly understandable. At the company's Columbus Circle headquarters, it's not about pride right now, it's about survival.

— Alan Breznick, Cable/Video Practice Leader, Light Reading

(7)  | 
Comment  | 
Print  | 
Newest First  |  Oldest First  |  Threaded View        ADD A COMMENT
mendyk
50%
50%
mendyk,
User Rank: Light Sabre
2/4/2014 | 1:23:16 PM
Re: Goodbye Columbus
This may be more a case of neglectful (and maybe worse) parenting on the part of Time Warner. The cable operation is one manifestation of a broader problem -- a company that got into too many things and ended up doing very few of them well. It has a familiar ring, and it's a mistake that usually doesn't get learned from.
albreznick
50%
50%
albreznick,
User Rank: Blogger
2/4/2014 | 12:30:08 PM
Re: Goodbye Columbus
Oy. That's midtown in name only. They might as well just move to Jersey then and have great views of midtown. 
KBode
50%
50%
KBode,
User Rank: Light Sabre
2/4/2014 | 9:05:08 AM
Re: Goodbye Columbus
I feel like the decline has been in the works for some time, only recently come to light courtesy of Charter. It probably began in earnest in 2009 when they decided to try and force everybody onto unreasonably low cap and overage data plans, then had to backtrack. It was compounded by the fact they were timind in deploying DOCSIS 3.0 upgrades despite the relative inexpensiveness of the upgrades. They've been writing this mediocre book for a while now.

Now finally they promise real upgrades, but will likely be acquired before those upgrades even arrive. Good job all around I guess.
mendyk
50%
50%
mendyk,
User Rank: Light Sabre
2/3/2014 | 7:26:09 PM
Re: Goodbye Columbus
Technically, TW will still be in midtown -- but opposite the Javits Gulag.
Mitch Wagner
100%
0%
Mitch Wagner,
User Rank: Lightning
2/3/2014 | 6:51:41 PM
Re: Goodbye Columbus
TWC never misses an opportunity to miss an opportunity. 
albreznick
50%
50%
albreznick,
User Rank: Blogger
2/3/2014 | 6:09:58 PM
Re: Goodbye Columbus
Yep. Thanks, Dennis. I forgot about that one. Another comedown for the once-proud MSO. Don'tthink the Jersey views will make up for the midtown exodus. 
mendyk
50%
50%
mendyk,
User Rank: Light Sabre
2/3/2014 | 6:07:31 PM
Goodbye Columbus
FYI, Time Warner announced a week or so ago that it is selling the Time Warner Center and moving to a location nearer the Hudson River. The views of New Jersey will be even more spectacular.
More Blogs from Breznick Unbound
In a questionable call, the cable trade group is planning to hold its INTX show next year at the same time as NAB's big trade show in Las Vegas.
Light Reading and NCTC are teaming up to create and market webinars, video interviews and other multimedia content for smaller and independent cable operators.
Now that Sony has launched a 4K movie streaming service and AT&T/DirecTV is broadcasting golf and baseball action in UHD, is 4K video ready to go prime time?
Did CableLabs jump the gun by announcing its Full Duplex DOCSIS 3.1 initiative so early? Some senior cable technologists think so, and so do I.
LR's cable next-gen tech event in Denver this week will tackle prospects for DOCSIS 3.1, Full Duplex DOCSIS and other key industry initiatives.
Light Reading’s Upskill U is a FREE, interactive, online educational resource that delivers must-have education on themes that relate to the overall business transformation taking place in the communications industry.
NEXT COURSE
Wednesday, July 27, 1:00PM EDT
The Changing Face of the Data Center World
Rodney M. Elder, Senior Solutions Architect, Equinix
UPCOMING COURSE SCHEDULE
Wednesday, August 3, 1:00PM EDT
The Central Office Re-Architected as a Data Center
Guru Parulkar, Executive Director, Open Networking Research Center, Open Networking Lab
Wednesday, August 10, 1:00PM EDT
Telcos & Open Source 101
Phil Robb, Senior Technical Director, OpenDaylight
Friday, August 12, 1:00PM EDT
The Role of Open Source in NFV
Jim Fagan, Director, Cloud Practice, Telstra
in association with:
From The Founder
The more things change, the more they stay the same for Juniper's next-gen comms solutions, and that's a good thing.
Flash Poll
Live Streaming Video
Charting the CSP's Future
Six different communications service providers join to debate their visions of the future CSP, following a landmark presentation from AT&T on its massive virtualization efforts and a look back on where the telecom industry has been and where it's going from two industry veterans.
LRTV Custom TV
NetScout: Maximizing Enterprise Cloud for Digital Transformation

7|20|16   |   04:53   |   (0) comments


Light Reading Editor Mitch Wagner talks to NetScout CMO Jim McNiel about maximizing the benefits of enterprise cloud and digital transformation while minimizing potential pitfalls with a proper monitoring and instrumentation strategy.
Women in Comms Introduction Videos
Ciena's VP Offers a Career Crash Course

7|20|16   |   4:14   |   (0) comments


How did Ciena's Vice President of Sales, Angela Finn, carve out her career path? Simple, she tells WiC. She stayed true to her company, customers and principles. She shares her advice for women on how to be authentic and credible, as well as for companies that want to make a real change to their culture and practices.
LRTV Custom TV
NFV in 2016: Part 2 – Climbing the Virtualization Maturity Curve

7|19|16   |   06:56   |   (0) comments


Many of the initial use case implementations are single-vendor and self-contained. The industry is still climbing the virtualization maturity curve, needing further clarity and stability in the NFV infrastructure (NFVi) and greater availability and choice of virtualized network functions (VNFs). Interoperability between NFVis and VNFs from different vendors ...
Telecom Innovators Video Showcase
Versa Networks' Kumar Mehta on SD-WAN Managed Services

7|19|16   |     |   (0) comments


In Silicon Valley, Steve Saunders sits down with Versa's Kumar Mehta for an interview focused on why service providers are building SD-WAN managed services, and how Versa's telco customers are innovating.
LRTV Custom TV
Juniper Networks & The Evolution of NFV

7|19|16   |   06:01   |   (0) comments


Senior Juniper Networks executives talk to Light Reading Founder & CEO Steve Saunders about NFV developments and the recent independent evaluation by test lab EANTC of Juniper's Cloud CPE solution.
LRTV Interviews
CenturyLink Goes Beyond Managed WiFi

7|19|16   |     |   (0) comments


CenturyLink's managed WiFi allows enterprises, such as retailers and resorts, to track guest WiFi usage in order to help them better communicate with customers.
LRTV Interviews
AT&T Launches Network Functions on Demand

7|17|16   |   05:26   |   (0) comments


Roman Pacewicz, Senior Vice President, Offer Management & Service Integration, AT&T Business Solutions, discusses the operator's launch of its Network Functions on Demand service.
LRTV Interviews
Enterprise Pitch for Ciscosson

7|14|16   |   04:43   |   (0) comments


After seven months of near silence, Cisco and Ericsson executives publicly discussed details on their extensive partnership. Among the tidbits shared by Martin Zander, VP, group strategy programs, Ericsson, and Doug Webster, VP service provider marketing, Cisco: The partnership was initially launched to serve the service provider market, but is already gaining ...
Wagner’s Ring
Cisco Faces Up to Hypercloud Threat

7|13|16   |   02:42   |   (0) comments


Facebook, Amazon and Google mostly don't buy branded technology for their networks – they build their own. That's a threat to Cisco – and its competitors too – which face potentially dwindling demand for their product. Is Cisco up to the challenge? Light Reading went to the annual Cisco Live conference to find out.
LRTV Huawei Video Resource Center
Building a Better Connected Russia

7|13|16   |     |   (0) comments


At UBBS World Tour 2016, Alla Shabelnikova of Ovum shares the findings of a white paper outlining the challenges and opportunities of broadband rollout in Russia.
LRTV Huawei Video Resource Center
The Global Video Business

7|13|16   |     |   (0) comments


At UBBS World Tour 2016, Roger Feng of Huawei shares insights on the future of video business.
LRTV Huawei Video Resource Center
UBBS World Tour Moscow Highlights

7|13|16   |     |   (0) comments


At UBBS World Tour 2016 at Moscow, Huawei showcases its outstanding progress in video technology.
Upcoming Live Events
September 13-14, 2016, The Curtis Hotel, Denver, CO
September 27, 2016, Philadelphia, PA
November 3, 2016, The Montcalm Marble Arch, London
November 30, 2016, The Westin Times Square, New York City
December 6-8, 2016,
May 16-17, 2017, Austin Convention Center, Austin, TX
All Upcoming Live Events
Infographics
Five of the Top 10 most targeted countries in Check Point Software Technologies' global Malware & Threat Index for Q1 2016 are in Africa.
Hot Topics
SoftBank Muscles In on ARM in $32B Deal
Iain Morris, News Editor, 7/18/2016
Ericsson 'Doubles' Savings Goal as Sales Slump
Iain Morris, News Editor, 7/19/2016
Kevin Lo's Move to Facebook: Sign of Things to Come?
Patrick Donegan, Chief Analyst, Heavy Reading, 7/20/2016
Verizon's Next With VNFs
Carol Wilson, Editor-at-large, 7/21/2016
Facebook Gets Its Drone On
Ray Le Maistre, Editor-in-chief, 7/22/2016
Like Us on Facebook
Twitter Feed
BETWEEN THE CEOs - Executive Interviews
There's no question that, come 2020, 5G technology will turn the world's conception of what mobile networking is on its head. Within the world of 5G development, Dr. ...
I've enjoyed interviewing many interesting people since I rejoined Light Reading, but William A. "Bill" Owens certainly takes the biscuit, as we say where I come from.
Live Digital Audio

Our world has evolved through innovation from the Industrial Revolution of the 1740s to the information age, and it is now entering the Fourth Industrial Revolution, driven by technology. Technology is driving a paradigm shift in the way digital solutions deliver a connected world, changing the way we live, communicate and provide solutions. It can have a powerful impact on how we tackle some of the world’s most pressing problems. In this radio show, Caroline Dowling, President of Communications Infrastructure & Enterprise Computing at Flex, will join Women in Comms Director Sarah Thomas to discuss the impact technology has on society and how it can be a game-changer across the globe; improving lives and creating a smarter world. Dowling, a Cork, Ireland, native and graduate of Harvard Business School's Advanced Management Program, will also discuss her experience managing an international team focused on innovation in an age of high-speed change.