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TWC Automates Sandy-Related Credits

Light Reading
LR Cable News Wire Feed
Light Reading
11/9/2012
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NEW YORK -- In response to the sustained, widespread impact of Hurricane Sandy on the greater New York City area, Time Warner Cable has announced that it will automatically credit many local residential and business customers whose services were interrupted.

As service is restored, Time Warner Cable will automatically apply credits for residential customers' TV, Internet and Home phone services (including applicable equipment) and for business customers' Business Class services in areas where the vast majority of customers experienced an extended outage. This credit will automatically appear on customers' statements, labeled "Hurricane Sandy Credit."

"The effects of Hurricane Sandy on our customers are unprecedented in scope and duration," said John Quigley, regional VP of operations for Time Warner Cable's New York City market. "By posting credits automatically to customers' accounts in the hardest-hit parts of our service area, we hope these affected residents and businesses will have one less call to make as they recover from the storm."

Time Warner Cable Inc. (NYSE: TWC)

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