AT&T Inc. says it has restored U-verse services following sporadic outages that hit multiple states starting Monday morning. All customers should be back online soon.
"U-verse service has been restored for the vast majority of our customers affected by the outage," an AT&T spokeswoman said in a statement Thursday. "We expect any remaining customer issues will be resolved this morning. We will provide a credit to customers who were affected. We know our customers count on their U-verse service and we apologize for the inconvenience."
To the frustration of affected customers, AT&T had previously revealed little about the precise cause of the outage and how many of its customers were out of service as a result. Based on customer accounts on outlets such as DSL Reports, most of the problems leaned southward and eastward, hitting parts of Texas, Louisiana, Kentucky, Georgia, Tennessee, Florida and Arkansas. However, customers as far north as Detroit also reported U-verse service issues this week. (See AT&T Faces Backlash Over U-verse Outage and The Big Deal About Small Outages.)
Less than 1 percent of U-verse customers (there were 7.4 million of them at the end of the third quarter of 2012) were affected by the outage, the company's statement said, acknowledging that that's still "too many." She also said the cause of the outage was "related to a software upgrade."
On Wednesday, AT&T told the Houston Chronicle that the outage was also linked to a problem with the U-verse "server complex."
AT&T is scheduled to report fourth-quarter results Thursday afternoon.
— Jeff Baumgartner, Site Editor, Light Reading Cable
Phil Harvey, User Rank: Light Beer 1/24/2013 | 7:45:01 PM
re: AT&T Says U-verse Is Back Online An updated statement from AT&T:
"U-verse service has been restored for all customers affected by the outage. The software problem causing the issues was resolved by AT&T engineers early this morning. We are not pleased it took so long to fix the issue. AT&T will provide a credit to customers who were affected. We know our customers count on their U-verse service and we apologize for the inconvenience.GÇ¥
Light Reading’s Upskill U is a FREE, interactive, online educational resource that delivers must-have education on themes that relate to the overall business transformation taking place in the communications industry.
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Wednesday, October 5, 1:00PM EDT Gigabit & Smart Cities Joe Kochan, COO & Co-Founder, US Ignite
UPCOMING COURSE SCHEDULE
Friday, October 7, 1:00PM EDT Gigabit & DOCSIS 3.1 Ty Pearman, Director, Access Architecture, Comcast
Wednesday, October 19, 1:00PM EDT Securing a Virtual World Rita Marty, Executive Director, Mobility and Cloud Security, Chief Security Office, AT&T
Friday, October 21, 1:00PM EDT Security: Evolving the Data Center Rasool Kareem Irfan, Head, Telecom & Infrastructure Security Practice, Tata Communications Transformation Services Ltd (TCTS)
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For many operators, the gigabit evolution begins with the shift from DOCSIS 3.0 to DOCSIS 3.1. But that move represents a change not only in the protocol itself, but in the approach to architecting their entire DOCSIS delivery chain -- from the headend to the outside plant and home gateway components.
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During this show, we'll talk to Lynn Comp, Senior Director of Industry and Sales Enabling (ISE) in the Network Platforms Group at Intel, about why those challenges exist and how companies can overcome them. She'll provide insight into how Intel has worked to create a culture that supports work-life balance, and provide steps and guidance for other companies wishing to do the same. We will also leave plenty of time to get your questions answered live on the air.
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