& cplSiteName &

AT&T Faces Backlash Over U-verse Outage

Ray Le Maistre
1/22/2013
50%
50%

AT&T Inc. is keeping schtum over what appears to be a major U-verse outage that began during the morning of Jan. 21 and which appears to have affected a substantial number of customers across the southern states of the U.S. While the operator's website, blogs and Twitter feeds have no messages regarding any ongoing service problems -- the most recent tweet on AT&T's official @Uverse feed early Tuesday states "Today we honor Rev. Dr. Martin Luther King, Jr. and his dreams for equality. #MLK" while the @ATTCustomerCare feed has no mention of any disruption -- customers have been using their smartphones to criticize the company for its service failure and lack of information about the outage. One customer, Tony Casas (‏@tonycasas), tweeted: "Wow…. On the Phone with #ATT #Uverse 'troubleshooting' for 52 minutes before they inform me that half the US is experiencing an outage," while many others complained of having no Web access or TV service during the Martin Luther King Day holiday. One customer who tweeted using the #uverse hashtag noted that "theories abound about cause from DHCP servers down to hacking of system. Grrrr." The AT&T U-verse page on Facebook was also swamped with messages from angry customers wanting to know why AT&T was providing no information about the outage. Light Reading Editor-in-Chief Phil Harvey, another user who relies on the U-verse triple-play package for his communication and entertainment services, says he was "down all day" Monday, though that may have had something to do with his caffeine intake. AT&T declined to pinpoint which service areas are affected by the outages or provide a reason for them, but the company released this statement Monday night: "A limited number of AT&T customers in some markets may be experiencing issues with U-verse service. A team of engineers and technicians are working to resolve the issue, and we apologize for any inconvenience to our customers." If you are a U-verse customer and experienced service disruption, please comment on the message boards below, stating where you are located and when your services went down and, if restored, when you were reconnected. — Ray Le Maistre, International Managing Editor, Light Reading

(15)  | 
Comment  | 
Print  | 
Newest First  |  Oldest First  |  Threaded View        ADD A COMMENT
Page 1 / 2   >   >>
DavidMichael
50%
50%
DavidMichael,
User Rank: Light Beer
2/1/2013 | 6:20:25 PM
re: AT&T Faces Backlash Over U-verse Outage
Bad consumer experiences like this can really spill over to business customers. AT&T need to take this very seriously.
PamCar
50%
50%
PamCar,
User Rank: Light Beer
1/24/2013 | 1:44:01 AM
re: AT&T Faces Backlash Over U-verse Outage
Our internet and cable have been down since Monday.-á The phone system is computer generated.-á I have called the 800.288.2020 several times and I'm still waiting to talk to technical support person.-á A local ATT installation guy told me this morning that the ETA is unknown.-á We live in Texas and it's been 3 days.-á Thank goodness for modems on cellphone devices.-á -á
Larry Seltzer
50%
50%
Larry Seltzer,
User Rank: Light Beer
1/24/2013 | 1:10:03 AM
re: AT&T Faces Backlash Over U-verse Outage
I'm astonished that a company like this would have such a long outage of such a major service. Clearly they're skimping on redundancy somewhere. I'm a FIOS customer and outages have been very few and almost all connected to major weather events. I'd go nuts and my wife and kid would be screaming in withdrawl.-á
ns33
50%
50%
ns33,
User Rank: Light Beer
1/23/2013 | 9:55:55 PM
re: AT&T Faces Backlash Over U-verse Outage
Every news release or blog I've read states "limited outages in southern states. Wrong! My system is down and I live in the Detroit area, a major U-verse market. A U-verse tech support person in India told me that outages are nationwide (a slip of the tongue). Is AT&T trying to keep a major nationwide outage embarrassment quiet?
itsmart
50%
50%
itsmart,
User Rank: Light Beer
1/23/2013 | 5:13:33 PM
re: AT&T Faces Backlash Over U-verse Outage


I'm
angry about the disrespectful way the AAT bosses relates to their costumers.

They
are violating an elemental practice to keep informed their clients.

I lost
the full services since Monday afternoon. My home is in Coral Spring, FL.

Tuesday
morning went to my office and I didnGÇÖt find any status information about the
extraordinary event

in ATT
website. They should display in central place what is going on and when they
will reestablish the

services
by at least geographical areas.

Today
I will consider, after 72 hours, that the contract of service was violated by
the ATT and look for another provider.

rvraleigh
50%
50%
rvraleigh,
User Rank: Light Beer
1/23/2013 | 4:27:43 PM
re: AT&T Faces Backlash Over U-verse Outage
I am in Raleigh and have been without service since 4am Monday eastern time.-á Limited info from ATT.-á They have told me 32 states are experiencing problems.
victorblake
50%
50%
victorblake,
User Rank: Lightning
1/22/2013 | 7:18:54 PM
re: AT&T Faces Backlash Over U-verse Outage
I think it's the other way around. Lance, et. al. learned that lying by example. AT&T has a long history of denying network outages and making false claims about network reliability (be that product or rhetoric). The so called "Five 9's" of telephony is less than 5 minutes of outages annually. From what I've heard about this outage they've already dropped below the three nine's (99.9%) (that's 8.76 hours outages max) threshold FOR THE YEAR and it's only January 22.-á-á
Riverman
50%
50%
Riverman,
User Rank: Light Beer
1/22/2013 | 6:59:38 PM
re: AT&T Faces Backlash Over U-verse Outage
FYI, my UVerse went out approx 1-2 am, 1/22/2013, restored sometime 1/22/2013 between 10am-noon. North Fulton County, Atlanta, GA
Jeff Baumgartner
50%
50%
Jeff Baumgartner,
User Rank: Light Beer
1/22/2013 | 5:40:34 PM
re: AT&T Faces Backlash Over U-verse Outage
AT&T still hasn't pinpointed where the outages are-á, but , according to-áDSL Reports users (http://www.dslreports.com/show...-á are reporting-áoutages in-áTexas,-áLouisiana, Kentucky,-á Georgia Tennessee, Florida, and Arkansas. JB

Jeff Baumgartner
50%
50%
Jeff Baumgartner,
User Rank: Light Beer
1/22/2013 | 5:35:03 PM
re: AT&T Faces Backlash Over U-verse Outage
AT&T is still mum on affected markets, but the complaints to DSL Reports indicate (http://www.dslreports.com/show... -áthat in addition to Texas, there are issues in Louisiana, Kentucky,-áGeorgia, Tennessee, Florida, and Arkansas. JB
Page 1 / 2   >   >>
Educational Resources
sponsor supplied content
Educational Resources Archive
From The Founder
Cisco's Conrad Clemson, recently promoted to head up the company's Service Provider Apps & Platforms developments, talks to Light Reading's Founder and CEO Steve Saunders about how he's bringing cloud video, mobile and virtualization together to empower network operators.
Flash Poll
Live Streaming Video
Charting the CSP's Future
Six different communications service providers join to debate their visions of the future CSP, following a landmark presentation from AT&T on its massive virtualization efforts and a look back on where the telecom industry has been and where it's going from two industry veterans.
Shades of Ray
Why Analytics Is the Tech World's Digital Glue

3|27|17   |   02:20   |   (0) comments


It was obvious at the massive annual CeBIT enterprise tech trade show that the foundation for tech innovation right now is real-time analytics.
LRTV Custom TV
CommScope – Meeting the Demands of Tomorrow's Networks

3|24|17   |     |   (0) comments


Phil Sorksy, Vice President International at CommScope, discusses addressing the challenges faced by service providers today, and as future trends emerge.
LRTV Huawei Video Resource Center
AMS-IX & Huawei's OSN 902

3|24|17   |     |   (0) comments


Huawei shows how its OSN 902 platform helps the Amsterdam Internet exchange to connect the world using multiplexing.
LRTV Huawei Video Resource Center
Huawei's Smart Energy Innovation Center

3|24|17   |     |   (0) comments


In Nuremberg, Huawei showcases its latest capabilities in the digitalization of Internet resources, network infrastructure and intelligence at its Smart Energy Innovation Center.
Valley Wonk
OFC & Hyperscale: A Good Mix?

3|24|17   |   01:50   |   (0) comments


Cloud and telecom players want different types of equipment for their networks, as the chatter at OFC reveals.
LRTV Custom TV
Etisalat on NFV Journey

3|24|17   |   10:37   |   (0) comments


Etisalat is a service provider that prides itself on bringing innovative technologies to the markets it serves. It was one of the first operators to implement 3G and leads the pack in fiber penetration. Now, Esmaeel Al Hammadi, Etisalat's SVP of Network Development, explains the operator's journey to virtualization, beginning with the network core, as well as the ...
LRTV Huawei Video Resource Center
Huawei at CeBIT 2017: Day 3

3|22|17   |     |   (0) comments


Light Reading reports from CeBIT 2017 in Germany, where Huawei is exhibiting on the application of technologies and key business verticals such as transportation, smart city, manufacturing, media and finance.
LRTV Documentaries
No Regrets: Cox's Finkelstein on Fiber & More

3|22|17   |     |   (0) comments


At the Cable Next-Gen Technologies & Strategies event in Denver, Cox's Jeff Finkelstein examines the cable capex conundrum.
LRTV Documentaries
Cable Next-Gen: The 'Mile High' View From Denver

3|22|17   |   11:56   |   (0) comments


Alan Breznick kicks off the Cable Next-Gen Technologies & Strategies event in Denver, casting his thousand-yard stare over cable's current competitive landscape.
LRTV Huawei Video Resource Center
Huawei at CeBIT 2017: Day 2

3|21|17   |   2:27   |   (0) comments


Light Reading reports from CeBIT 2017 in Germany, where Huawei is exhibiting digital transformation solutions around IoT, smart data centers, OpenCloud ecosystem and its newly announced storage-as-a-service solution.
LRTV Custom TV
Driving Better Mobile Customer Experience While Transforming the Mobile Network

3|21|17   |   7:47   |   (0) comments


The Citrix NetScaler mobile gateway is an intelligent traffic management solution which can markedly improve the customer experience provided by mobile operators, even when traffic is encrypted. Critical network services can be consolidated and virtualized using NetScaler. Because of the unique architecture, NetScaler can be deployed on any hypervisor, on a ...
LRTV Custom TV
Mastercard: What's Next for Mobile Payments?

3|21|17   |   7:49   |   (0) comments


2017 marks the fifth consecutive year for Mastercard at Mobile World Congress and it was a great time to reflect on the amazing advances the payments industry has made as well as discuss "What's Next' in the digital commerce future. We spoke to James Anderson, executive vice president of digital payments at MasterCard, about digital wallets to tokenization to ...
Upcoming Live Events
May 15-17, 2017, Austin Convention Center, Austin, TX
May 15, 2017, Austin Convention Center - Austin, TX
June 6, 2017, The Joule Hotel, Dallas, TX
All Upcoming Live Events
Infographics
With the mobile ecosystem becoming increasingly vulnerable to security threats, AdaptiveMobile has laid out some of the key considerations for the wireless community.
Hot Topics
High-Band 5G: Let's Address the Range Question, Shall We?
Dan Jones, Mobile Editor, 3/21/2017
FTTH No Slam Dunk for Cable
Carol Wilson, Editor-at-large, 3/23/2017
Eurobites: A1, Nokia Turn It Up to 11
Paul Rainford, Assistant Editor, Europe, 3/22/2017
Russia's MTS: There Is No 5G Business Case
Iain Morris, News Editor, 3/21/2017
Like Us on Facebook
Twitter Feed
BETWEEN THE CEOs - Executive Interviews
TEOCO Founder and CEO Atul Jain talks to Light Reading Founder and CEO Steve Saunders about the challenges around cost control and service monetization in the mobile and IoT sectors.
At MWC 2017, Qualcomm's CTO Matt Grob talks to Light Reading's CEO and Founder Steve Saunders about the progress being made in the development of the technologies and standards that will underpin 5G.
Animals with Phones
Neither Do We Click Here
Is that a prerequisite?
Live Digital Audio

Playing it safe can only get you so far. Sometimes the biggest bets have the biggest payouts, and that is true in your career as well. For this radio show, Caroline Chan, general manager of the 5G Infrastructure Division of the Network Platform Group at Intel, will share her own personal story of how she successfully took big bets to build a successful career, as well as offer advice on how you can do the same. We’ll cover everything from how to overcome fear and manage risk, how to be prepared for where technology is going in the future and how to structure your career in a way to ensure you keep progressing. Chan, a seasoned telecom veteran and effective risk taker herself, will also leave plenty of time to answer all your questions live on the air.