& cplSiteName &

AT&T Faces Backlash Over U-verse Outage

Ray Le Maistre
1/22/2013
50%
50%

AT&T Inc. is keeping schtum over what appears to be a major U-verse outage that began during the morning of Jan. 21 and which appears to have affected a substantial number of customers across the southern states of the U.S. While the operator's website, blogs and Twitter feeds have no messages regarding any ongoing service problems -- the most recent tweet on AT&T's official @Uverse feed early Tuesday states "Today we honor Rev. Dr. Martin Luther King, Jr. and his dreams for equality. #MLK" while the @ATTCustomerCare feed has no mention of any disruption -- customers have been using their smartphones to criticize the company for its service failure and lack of information about the outage. One customer, Tony Casas (‏@tonycasas), tweeted: "Wow…. On the Phone with #ATT #Uverse 'troubleshooting' for 52 minutes before they inform me that half the US is experiencing an outage," while many others complained of having no Web access or TV service during the Martin Luther King Day holiday. One customer who tweeted using the #uverse hashtag noted that "theories abound about cause from DHCP servers down to hacking of system. Grrrr." The AT&T U-verse page on Facebook was also swamped with messages from angry customers wanting to know why AT&T was providing no information about the outage. Light Reading Editor-in-Chief Phil Harvey, another user who relies on the U-verse triple-play package for his communication and entertainment services, says he was "down all day" Monday, though that may have had something to do with his caffeine intake. AT&T declined to pinpoint which service areas are affected by the outages or provide a reason for them, but the company released this statement Monday night: "A limited number of AT&T customers in some markets may be experiencing issues with U-verse service. A team of engineers and technicians are working to resolve the issue, and we apologize for any inconvenience to our customers." If you are a U-verse customer and experienced service disruption, please comment on the message boards below, stating where you are located and when your services went down and, if restored, when you were reconnected. — Ray Le Maistre, International Managing Editor, Light Reading

(15)  | 
Comment  | 
Print  | 
Newest First  |  Oldest First  |  Threaded View        ADD A COMMENT
Page 1 / 2   >   >>
DavidMichael
50%
50%
DavidMichael,
User Rank: Light Beer
2/1/2013 | 6:20:25 PM
re: AT&T Faces Backlash Over U-verse Outage
Bad consumer experiences like this can really spill over to business customers. AT&T need to take this very seriously.
PamCar
50%
50%
PamCar,
User Rank: Light Beer
1/24/2013 | 1:44:01 AM
re: AT&T Faces Backlash Over U-verse Outage
Our internet and cable have been down since Monday.-Š The phone system is computer generated.-Š I have called the 800.288.2020 several times and I'm still waiting to talk to technical support person.-Š A local ATT installation guy told me this morning that the ETA is unknown.-Š We live in Texas and it's been 3 days.-Š Thank goodness for modems on cellphone devices.-Š -Š
Larry Seltzer
50%
50%
Larry Seltzer,
User Rank: Light Beer
1/24/2013 | 1:10:03 AM
re: AT&T Faces Backlash Over U-verse Outage
I'm astonished that a company like this would have such a long outage of such a major service. Clearly they're skimping on redundancy somewhere. I'm a FIOS customer and outages have been very few and almost all connected to major weather events. I'd go nuts and my wife and kid would be screaming in withdrawl.-Š
ns33
50%
50%
ns33,
User Rank: Light Beer
1/23/2013 | 9:55:55 PM
re: AT&T Faces Backlash Over U-verse Outage
Every news release or blog I've read states "limited outages in southern states. Wrong! My system is down and I live in the Detroit area, a major U-verse market. A U-verse tech support person in India told me that outages are nationwide (a slip of the tongue). Is AT&T trying to keep a major nationwide outage embarrassment quiet?
itsmart
50%
50%
itsmart,
User Rank: Light Beer
1/23/2013 | 5:13:33 PM
re: AT&T Faces Backlash Over U-verse Outage


I'm
angry about the disrespectful way the AAT bosses relates to their costumers.

They
are violating an elemental practice to keep informed their clients.

I lost
the full services since Monday afternoon. My home is in Coral Spring, FL.

Tuesday
morning went to my office and I didnG«÷t find any status information about the
extraordinary event

in ATT
website. They should display in central place what is going on and when they
will reestablish the

services
by at least geographical areas.

Today
I will consider, after 72 hours, that the contract of service was violated by
the ATT and look for another provider.

rvraleigh
50%
50%
rvraleigh,
User Rank: Light Beer
1/23/2013 | 4:27:43 PM
re: AT&T Faces Backlash Over U-verse Outage
I am in Raleigh and have been without service since 4am Monday eastern time.-Š Limited info from ATT.-Š They have told me 32 states are experiencing problems.
victorblake
50%
50%
victorblake,
User Rank: Lightning
1/22/2013 | 7:18:54 PM
re: AT&T Faces Backlash Over U-verse Outage
I think it's the other way around. Lance, et. al. learned that lying by example. AT&T has a long history of denying network outages and making false claims about network reliability (be that product or rhetoric). The so called "Five 9's" of telephony is less than 5 minutes of outages annually. From what I've heard about this outage they've already dropped below the three nine's (99.9%) (that's 8.76 hours outages max) threshold FOR THE YEAR and it's only January 22.-Š-Š
Riverman
50%
50%
Riverman,
User Rank: Light Beer
1/22/2013 | 6:59:38 PM
re: AT&T Faces Backlash Over U-verse Outage
FYI, my UVerse went out approx 1-2 am, 1/22/2013, restored sometime 1/22/2013 between 10am-noon. North Fulton County, Atlanta, GA
Jeff Baumgartner
50%
50%
Jeff Baumgartner,
User Rank: Light Beer
1/22/2013 | 5:40:34 PM
re: AT&T Faces Backlash Over U-verse Outage
AT&T still hasn't pinpointed where the outages are-Š, but , according to-ŠDSL Reports users (http://www.dslreports.com/show...-Š are reporting-Šoutages in-ŠTexas,-ŠLouisiana, Kentucky,-Š Georgia Tennessee, Florida, and Arkansas. JB

Jeff Baumgartner
50%
50%
Jeff Baumgartner,
User Rank: Light Beer
1/22/2013 | 5:35:03 PM
re: AT&T Faces Backlash Over U-verse Outage
AT&T is still mum on affected markets, but the complaints to DSL Reports indicate (http://www.dslreports.com/show... -Šthat in addition to Texas, there are issues in Louisiana, Kentucky,-ŠGeorgia, Tennessee, Florida, and Arkansas. JB
Page 1 / 2   >   >>
From The Founder
Light Reading today starts a new voyage as part of a larger Enterprise.
Flash Poll
Live Streaming Video
Charting the CSP's Future
Six different communications service providers join to debate their visions of the future CSP, following a landmark presentation from AT&T on its massive virtualization efforts and a look back on where the telecom industry has been and where it's going from two industry veterans.
LRTV Interviews
Cox Clears $2B in Business Revenue

12|8|16   |     |   (0) comments


Cox's Jeff Breaux discusses how the third-largest US MSO will reach the $2 billion revenue mark this year and plans to hit $3 billion by 2021
LRTV Interviews
Can Cable Climb Upmarket?

12|7|16   |     |   (0) comments


Carol Wilson and Alan Breznick assess cable's prospects for winning more enterprises in a landscape rocked by corporate M&A activity.
Women in Comms Introduction Videos
TalkTalk Exec: Find Your North Star at Work

12|7|16   |   3:38   |   (1) comment


Women need to find their purpose, a professional North Star, and create a personal board for themselves, according to Alex Tempest, director of partners at TalkTalk Business.
LRTV Interviews
Verizon: Beware Unknown Unknowns

12|7|16   |   04:58   |   (0) comments


Chris Novak, director of the Verizon Enterprise Solutions Risk Team, explains that enterprises who don't conduct a thorough audit of their assets often leave some things unprotected because they don't know they exist. Many times these unprotected assets are part of corporate M&A activity but left unshielded they can become a hacker's playground, he tells Light ...
LRTV Interviews
ETSI's CTO Talks NFV, 5G & NGP

12|5|16   |   09:45   |   (0) comments


Adrian Scrase, CTO at standards body ETSI, talks about the various initiatives and specifications developments related to NFV, 5G and NGP (next-generation protocols) that will underpin next-gen networks.
Women in Comms Introduction Videos
Korn Ferry Consultant: How to Find, Cultivate & Be the Best Talent

11|30|16   |   4:10   |   (2) comments


Erin Callaghan, a managing consultant for Korn Ferry Futurestep, shares strategies for companies to improve how they recruit and for women to ensure they don't get lost in the pipeline.
LRTV Custom TV
We Can Make the World More Sustainable

11|29|16   |     |   (0) comments


GeSI is a global e-Sustainability Initiative organization bringing together 40 big multinational companies around the world. According to GeSI's report, information and communication technology can make the world more sustainable. Luis Neves, chairman of GeSI, shared with us his opinion at Ultra-broadband Forum (UBBF2016).
LRTV Custom TV
Finding a New Way to Engage Customers & Drive Revenue

11|29|16   |     |   (0) comments


Mobile revenues are declining. Digicel, a player in the Caribbean telecommunications/entertainment space, has found a new way to engage customers and drive revenue. John Quinn, CTO of Digicel, shared with us its story at Ultra-broadband Forum (UBBF2016)
LRTV Custom TV
Do You Really Need Gigabit Infrastructure?

11|29|16   |     |   (0) comments


Altibox is the biggest fiber-to-the-home (FTTH) player and the largest provider of video and TV in Norway. They started out with zero customers in 2002. Now they have close to half a million households and companies attached to their FTTH business. Nils Arne, CEO of Altibox shared with us their story and insight on 5G at Ultra-broadband Forum (UBBF2016).
LRTV Custom TV
BTís Openreach Strategy & Its Updates in 2016

11|29|16   |     |   (0) comments


A lot of developments at Openreach this year in terms of strategy and planned investments. Peter Bell, CIO of Openreach BT, shared with us the updates of Openreach at Ultra-broadband Forum (UBBF2016).
LRTV Custom TV
ITU: The Broadband Is Our Future

11|29|16   |     |   (0) comments


At Ultra-broadband Forum, Houlin Zhao, Secretary General of ITU, discussed how important it is for countries, companies and everybody to be working together to help to build the broadband and digital economies (UBBF2016).
LRTV Custom TV
Tackling 5G in Dallas

11|28|16   |     |   (0) comments


Here are our highlights of the 5G North America show in Dallas, Texas with Light Reading's Dan Jones.
Upcoming Live Events
May 16-17, 2017, Austin Convention Center, Austin, TX
All Upcoming Live Events
Infographics
Hot Topics
Cable Nodes Becoming a Choke Point
Brian Santo, Senior editor, Test & Measurement / Components, Light Reading, 12/5/2016
WiCipedia: After-School Coding, Salary Probing & Pro-Parenthood Companies
Eryn Leavens, Special Features & Copy Editor, 12/2/2016
Consolidated Snaps Up Fairpoint for $1.5B
Iain Morris, News Editor, 12/5/2016
Like Us on Facebook
Twitter Feed
BETWEEN THE CEOs - Executive Interviews
Eyal Waldman, CEO of Mellanox Technologies, speaks to Steve Saunders, CEO of Light Reading, for an exclusive interview about the 100 GB cable challenge, cybersecurity and much more.
Join us for an in-depth interview between Steve Saunders of Light Reading and Alexis Black Bjorlin of Intel as they discuss the release of the company's Silicon Photonics platform, its performance, long-term prospects, customer expectations and much more.
Animals with Phones
A Mobile Safari Click Here
Literally.
Latest Comment
Live Digital Audio

Even when there's a strong pipeline of female talent in the comms industry, it tends to leak all the way to the top. McKinsey & Company says women experience pipeline leakage at three primary points: being unable to enter, being stuck in the middle or being locked out of the top. Each pipeline pain point presents its own challenges, but also opportunities to stop the leak. Wireless operator Sprint is making a conscious effort to improve its own pipeline from new recruits to the C-suite, and it wants the rest of the industry to do the same. In this Women in Comms radio show, WiC Board Member and Sprint Vice President of Enterprise Sales Nelly Pitocco will give us her take on the industry's pipeline challenges. Pitocco, who joined Sprint in May and has spent 20 years in the comms industry, will also offer solutions, share how Sprint is tackling the challenge within its own organization and take your questions live on air.