COUNCIL GROVE, Kan. -- Several factors were key in this northeastern Kansas telephone company’s
decision to choose APMAX IPTV middleware from Innovative Systems. However, according to Tri-
County Telephone Association's General Manager, Dale Jones, putting the customer experience first
above everything else was their main goal in making the decision.
Jones stated, "The capabilities that the Innovative solution gives us to reach out and touch the
customer from our back office to help them over the phone is critical in the customer experience.
Without having to send out a service technician, which takes time and costs more, we are helping our
customers in a timely manner and reducing our own operating costs."
The 'gleaming city on a hill,' Steve Saunders calls it. But who is going to take us from today's NFV componentry to the grand future of a self-driving network? Here's a look at the vendors hoping to make it happen.
Understanding the full experience of women in technology requires starting at the collegiate level (or sooner) and studying the technologies women are involved with, company cultures they're part of and personal experiences of individuals.
During this WiC radio show, we will talk with Nicole Engelbert, the director of Research & Analysis for Ovum Technology and a 23-year telecom industry veteran, about her experiences and perspectives on women in tech. Engelbert covers infrastructure, applications and industries for Ovum, but she is also involved in the research firm's higher education team and has helped colleges and universities globally leverage technology as a strategy for improving recruitment, retention and graduation performance.
She will share her unique insight into the collegiate level, where women pursuing engineering and STEM-related degrees is dwindling. Engelbert will also reveal new, original Ovum research on the topics of artificial intelligence, the Internet of Things, security and augmented reality, as well as discuss what each of those technologies might mean for women in our field. As always, we'll also leave plenty of time to answer all your questions live on the air and chat board.