COUNCIL GROVE, Kan. -- Several factors were key in this northeastern Kansas telephone company’s
decision to choose APMAX IPTV middleware from Innovative Systems. However, according to Tri-
County Telephone Association's General Manager, Dale Jones, putting the customer experience first
above everything else was their main goal in making the decision.
Jones stated, "The capabilities that the Innovative solution gives us to reach out and touch the
customer from our back office to help them over the phone is critical in the customer experience.
Without having to send out a service technician, which takes time and costs more, we are helping our
customers in a timely manner and reducing our own operating costs."
A CSP's digital transformation involves so much more than technology. Crucial – and often most challenging – is the cultural transformation that goes along with it. As Sigma's Chief Technology Officer, Catherine Michel has extensive experience with technology as she leads the company's entire product portfolio and strategy. But she's also no stranger to merging technology and culture, having taken a company — Tribold — from inception to acquisition (by Sigma in 2013), and she continues to advise service providers on how to drive their own transformations. This impressive female leader and vocal advocate for other women in the industry will join Women in Comms for a live radio show to discuss all things digital transformation, including the cultural transformation that goes along with it.