Com Hem Deploys TOA Field Service Tool
CLEVELAND -- Swedish cable operator Com Hem is growing – it’s expanding into new regions and introducing new offerings. To execute on this opportunity, Com Hem decided to empower the critical mobile workforce delivering its products and services with state-of-the-art field service technology – all in the palm of their hands. The company selected TOA Technologies, the global leader in field service management solutions, to enable this transformation. Using TOA’s ETAdirect, Com Hem has made sure that as it grows, its mobile workforce has the best tools available to increase productivity while becoming the customer service face of the company.
“Our field workforce is at the center of our business, and the technology that supports it must be able to scale for us to successfully launch new products and expand into new markets,” said AndersOlovsson, business architect at Com Hem. “ETAdirect from TOA Technologies not only provides us with the scalability and configurability required for a growing business like ours, but it will help to make our field teams more efficient and more productive while reducing operational costs and improving the customer experience.