& cplSiteName &

Take Time to Give Time

Jeff Finkelstein
8/18/2014
100%
0%

"My favorite things in life don't cost any money. It's really clear that the most precious resource we all have is time." – Steve Jobs

"Many people mistakenly think a new technology cancels out an old one." – Judith Martin (a.k.a. Miss Manners)

As someone who has been in the workplace for more than 35 years, I have seen a number of incredible technologies that have promised to change how we live, the way we work, and the relationships we have with our peers, friends and significant others. There have been innovations to grow hair, soothe our aching bodies and make our teeth whiter. All promise to be new, improved, better than anything before. Yet somehow, each technology is surpassed by something even better. But is it really?

I am going to take a divergent path in my blog this month and talk not about technology, but about something basic to all of us: the way we interact with each other, and how we see information, learn about it and share it. I do not have any professional background in any of these areas, but I do have a lifetime of lessons learned. So please give me some leeway in discussing this lofty topic.

What got me thinking along this meandering path was an article I read in the Harvard Business Review -- which is a worthy investment if you enjoy learning about different technologies and business practices. This article discussed how a Princeton University/UCLA study showed that students learned better and remembered 65% more of lectures when they took notes in longhand. I won't go into the details, but it was fascinating to me because I started taking notes a few years ago using an electronic data collection package called Evernote, which is fabulous as it worked on all my devices and synchronized across all of them. It has become my storehouse of knowledge, as all my notes, links, articles and documents go into it.

However, when I find myself referring back to my notes to review them, I realize they are not as complete as they should be. In fact, they are often so lacking in details I have to look to a second source, or go back to others from the meeting for more information. I would chalk it up to getting older, but given that I remember many details and general concepts, I prefer to think that it is the process of capturing information I am failing at, not the retention of it. Maybe I'm delusional, but as I've learned, I am not alone.

Many months ago, this led me to my search for how we learn, and I started observing people in meetings, which led to a disturbing observation. Like many of us, I spend a significant amount of time in meetings gathering nuggets of information, which I then go to another meeting and share, collect a few more, wash-rinse-repeat. The cycle goes on and on, with one meeting leading to another, and another, and another.

What I see in these meetings is that many people have their laptops open but are not using them to take notes. Instead, they are reading and answering email, working on other documents, surfing the Web, chatting with people through IM, looking at Facebook, and more. Even if they are not on their laptops, it is not unusual to see people with one or more smartphones out doing the exact same thing. I am as guilty of this as everyone else. I realize that some, especially younger folks, multitask much better than us old fogies, but I find even the young'uns asking about topics that were covered in meetings that they attended.

After starting to count how many are doing this, I moved on to the next step. How many of us who are distracted end up needing this information later? I asked people how often they needed to go back and ask for more information on a topic that was covered in a meeting. It turned out that it happens quite frequently. I asked if they knew whether it was covered in the meeting, and many did not know, as they were caught up in other activities. So this led to the next, very uncomfortable question: Is the information at these meetings not being shared correctly, or are those in attendance who will likely need the information distracted by other important tasks?

I am posing a question to which I have no answer. But I do know that if I am distracted at a meeting, I will likely need the information I missed and have to go back to someone to find it. As a result, I have wasted not only their time, but also the time of my peers who are depending on me to share it effectively.

Another point I realized is that when I do this at meetings, I am exhibiting very bad manners. The person who is speaking feels they have information to share, and that I will be in need of it. If I can't give them my full attention for the 10-60 minutes they need, then I am not showing them the respect they deserve as part of my extended team.

I speak at many events each year and have noticed a similar trend with audience members at these engagements. I know I am not the most erudite speaker, but I do hope the information I am presenting is of interest to those in attendance.

Which leads me to my quotes at the top of this blog. The first from Steve Jobs is about how time is the most precious thing we have -- not just our time, but the time of others. It is the greatest gift we can give to anyone, and when it is given, it should not be taken lightly.

The second quote from Judith Martin is about manners. Technology does not remove the need for manners in business settings. In fact, it amplifies the need, as we have a means to be easily distracted from the very person who is sharing their time with us. As an ending to this blog (and by the way, thank you for the time you have given me by reading it), let me ask you to participate in a simple experiment:

  1. At your next few meetings, leave your electronics at your desk or someplace you cannot reach them. Ask others to do the same.

  2. Take notes in longhand, either in a notebook or some scraps of paper. I like scraps of paper, as they are being recycled and can be sorted more easily than a notebook.

  3. Focus on the person speaking. Ask questions. See if you retain information better.

My belief is, if we do this more often, we will need fewer meetings to share the same information, create better business relationships by focusing on the speaker, and reach consensus quicker. Most of all, we will all gain more time in our lives for the act of creating, not explaining.

If this resonates with you and is something you are willing to try, please send me a note and let me know how it goes. My email is jeff.finkelstein@cox.com. Until my next blog, cheers...

— Jeff Finkelstein, Executive Director of Strategic Architecture, Cox Communications

(2)  | 
Comment  | 
Print  | 
Newest First  |  Oldest First  |  Threaded View        ADD A COMMENT
Phil_Britt
50%
50%
Phil_Britt,
User Rank: Light Sabre
8/20/2014 | 10:13:38 AM
Let's hear it for focus
You are right about better focus during a meeting or other event will lead to better retention of information -- multi-tasking is not all it's cracked up to be. While someone at a meeting might bring up a relevant data point from the Internet, he or she is just as likely to be checking Facebook status.

But I don't know that long hand notes are the best answer by itself. A recording can be a decent backup. 
jabailo
100%
0%
jabailo,
User Rank: Light Sabre
8/18/2014 | 6:06:51 PM
Doing it the Long(Hand) way
When I took AP Physics in high school, the way I learned is this.

Every day, after school, I would pour through each page of the current chapter (our book was Halliday & Resnick, the classic small footprint, but thick "bible").   And I would summarize it, basically reducing it down to just the formulas and some accompanying text.  I did this for every page, every section.   I would take these notes on blank sheets of white paper, and then punch them with a 3-hole, and keep them in plastic binders.

It took hours and hours, but somehow the connection of physical writing with learning helped.   And I got a 5 on the test.   (Of course, I wouldn't exactly say I had much of a social life, at the time!)
Educational Resources
sponsor supplied content
Educational Resources Archive
More Blogs from Column
As online video keeps pouring over both fixed and wireless networks, both content and service providers must adapt by adjusting their operations and business strategies.
The latest Future of Virtualization Index data suggests opex savings from NFV are not materializing as expected – but it doesn't have to be that way, according to Leo Zancani.
Deutsche Telekom is taking a collaborative approach to the development of NB-IoT applications, explains Dr. Alexander Lautz.
NFV and mobile edge computing are exciting industry developments but they require hardware evolution just as much as software evolution, argues Chloe Jian Ma.
As CSPs offer faster wireline and wireless services, they must focus more on monitoring and assuring the customer's quality of experience.
Light Reading’s Upskill U is a FREE, interactive, online educational resource that delivers must-have education on themes that relate to the overall business transformation taking place in the communications industry.
NEXT COURSE
Wednesday, July 27, 1:00PM EDT
The Changing Face of the Data Center World
Rodney M. Elder, Senior Solutions Architect, Equinix
UPCOMING COURSE SCHEDULE
Wednesday, August 3, 1:00PM EDT
The Central Office Re-Architected as a Data Center
Guru Parulkar, Executive Director, Open Networking Research Center, Open Networking Lab
Wednesday, August 10, 1:00PM EDT
Telcos & Open Source 101
Phil Robb, Senior Technical Director, OpenDaylight
Friday, August 12, 1:00PM EDT
The Role of Open Source in NFV
Jim Fagan, Director, Cloud Practice, Telstra
in association with:
From The Founder
In the first episode of a four-part series, Light Reading Founder and CEO Steve Saunders and Calix President and CEO Carl Russo drive around town discussing the disruptive mega-changes in the communications industry and where hope lies for service providers to meet the escalating demands of the cloud.
Flash Poll
Live Streaming Video
Charting the CSP's Future
Six different communications service providers join to debate their visions of the future CSP, following a landmark presentation from AT&T on its massive virtualization efforts and a look back on where the telecom industry has been and where it's going from two industry veterans.
Telecom Innovators Video Showcase
VeEX Test & Measurement Solutions

7|25|16   |   08:57   |   (0) comments


Cyrille Morelle, president and CEO of VeEX Inc., talks test and measurement with Light Reading's Steve Saunders at BCE 2016. This includes innovative products such as VeSion Cloud-Based platform for network monitoring; MTTplus Modular Test platform for Access, Business, Carrier Ethernet, Transport and Core services; and OPX-BOX+ for Fiber Optics.
LRTV Custom TV
VeEX: Live From BCE 2016

7|25|16   |   03:20   |   (0) comments


VeEX's Senior Director of Business Development, Perry Romano, explains how VeEX provides tools to help install, maintain, monitor and manage network infrastructure efficiently and effectively. The portfolio of products on display include the RXT-6000, MTTplus and TX300s.
LRTV Custom TV
Real-Time Telemetry & Analytics for Intelligent SDN Orchestration

7|25|16   |   03:09   |   (0) comments


Packet Design CEO Scott Sherwood discusses how real-time network telemetry and analytics are enabling a new breed of SDN orchestration applications.
From the Founder
The Russo Report: Driving Disruption

7|25|16   |   07:44   |   (0) comments


In the first episode of a four-part series, Light Reading Founder and CEO Steve Saunders and Calix President and CEO Carl Russo drive around town discussing the disruptive mega-changes in the communications industry and where hope lies for service providers to meet the escalating demands of the cloud.
LRTV Custom TV
NetScout: Maximizing Enterprise Cloud for Digital Transformation

7|20|16   |   04:53   |   (0) comments


Light Reading Editor Mitch Wagner talks to NetScout CMO Jim McNiel about maximizing the benefits of enterprise cloud and digital transformation while minimizing potential pitfalls with a proper monitoring and instrumentation strategy.
Women in Comms Introduction Videos
Ciena's VP Offers a Career Crash Course

7|20|16   |   4:14   |   (2) comments


How did Ciena's Vice President of Sales, Angela Finn, carve out her career path? Simple, she tells WiC. She stayed true to her company, customers and principles. She shares her advice for women on how to be authentic and credible, as well as for companies that want to make a real change to their culture and practices.
LRTV Custom TV
NFV in 2016: Part 2 – Climbing the Virtualization Maturity Curve

7|19|16   |   06:56   |   (0) comments


Many of the initial use case implementations are single-vendor and self-contained. The industry is still climbing the virtualization maturity curve, needing further clarity and stability in the NFV infrastructure (NFVi) and greater availability and choice of virtualized network functions (VNFs). Interoperability between NFVis and VNFs from different vendors ...
Telecom Innovators Video Showcase
Versa Networks' Kumar Mehta on SD-WAN Managed Services

7|19|16   |     |   (0) comments


In Silicon Valley, Steve Saunders sits down with Versa's Kumar Mehta for an interview focused on why service providers are building SD-WAN managed services, and how Versa's telco customers are innovating.
LRTV Custom TV
Juniper Networks & The Evolution of NFV

7|19|16   |   06:01   |   (0) comments


Senior Juniper Networks executives talk to Light Reading Founder & CEO Steve Saunders about NFV developments and the recent independent evaluation by test lab EANTC of Juniper's Cloud CPE solution.
LRTV Interviews
CenturyLink Goes Beyond Managed WiFi

7|19|16   |     |   (0) comments


CenturyLink's managed WiFi allows enterprises, such as retailers and resorts, to track guest WiFi usage in order to help them better communicate with customers.
LRTV Interviews
AT&T Launches Network Functions on Demand

7|17|16   |   05:26   |   (0) comments


Roman Pacewicz, Senior Vice President, Offer Management & Service Integration, AT&T Business Solutions, discusses the operator's launch of its Network Functions on Demand service.
LRTV Interviews
Enterprise Pitch for Ciscosson

7|14|16   |   04:43   |   (0) comments


After seven months of near silence, Cisco and Ericsson executives publicly discussed details on their extensive partnership. Among the tidbits shared by Martin Zander, VP, group strategy programs, Ericsson, and Doug Webster, VP service provider marketing, Cisco: The partnership was initially launched to serve the service provider market, but is already gaining ...
Upcoming Live Events
September 13-14, 2016, The Curtis Hotel, Denver, CO
September 27, 2016, Philadelphia, PA
November 3, 2016, The Montcalm Marble Arch, London
November 30, 2016, The Westin Times Square, New York City
December 6-8, 2016,
May 16-17, 2017, Austin Convention Center, Austin, TX
All Upcoming Live Events
Infographics
Five of the Top 10 most targeted countries in Check Point Software Technologies' global Malware & Threat Index for Q1 2016 are in Africa.
Hot Topics
Verizon Sports Big Plans for Yahoo
Alan Breznick, Cable/Video Practice Leader, Light Reading, 7/26/2016
Kevin Lo's Move to Facebook: Sign of Things to Come?
Patrick Donegan, Chief Analyst, Heavy Reading, 7/20/2016
Verizon's Next With VNFs
Carol Wilson, Editor-at-large, 7/21/2016
Facebook Gets Its Drone On
Ray Le Maistre, Editor-in-chief, 7/22/2016
Ericsson Ejects CEO Vestberg
Ray Le Maistre, Editor-in-chief, 7/25/2016
Like Us on Facebook
Twitter Feed
BETWEEN THE CEOs - Executive Interviews
There's no question that, come 2020, 5G technology will turn the world's conception of what mobile networking is on its head. Within the world of 5G development, Dr. ...
I've enjoyed interviewing many interesting people since I rejoined Light Reading, but William A. "Bill" Owens certainly takes the biscuit, as we say where I come from.
Animals with Phones
Live Digital Audio

Our world has evolved through innovation from the Industrial Revolution of the 1740s to the information age, and it is now entering the Fourth Industrial Revolution, driven by technology. Technology is driving a paradigm shift in the way digital solutions deliver a connected world, changing the way we live, communicate and provide solutions. It can have a powerful impact on how we tackle some of the world’s most pressing problems. In this radio show, Caroline Dowling, President of Communications Infrastructure & Enterprise Computing at Flex, will join Women in Comms Director Sarah Thomas to discuss the impact technology has on society and how it can be a game-changer across the globe; improving lives and creating a smarter world. Dowling, a Cork, Ireland, native and graduate of Harvard Business School's Advanced Management Program, will also discuss her experience managing an international team focused on innovation in an age of high-speed change.