& cplSiteName &

BTE: Service Innovation in the Spotlight

Ray Le Maistre
6/13/2014
50%
50%

Is the communications services sector finally unshackling itself from the legacy cultural and operational practices that have been holding it back during the past decade?

There are signs that this is starting to happen, says Heavy Reading Chief Analyst Graham Finnie, who will take to the podium on the first morning of Light Reading's upcoming Big Telecom Event (BTE) in Chicago to examine the ever closer relationship between business and technology within communications service providers, and highlight the emerging signs of service innovation by telcos.

There certainly are signs that the relationship within telcos between marketing and IT/networks is becoming closer, and, believes Finnie, the shift to virtualization should help that. "But what's really important," he adds, "is whether the telcos can look beyond the pure technological gains they can get from virtualization. It's possible they could get more efficiencies from hardware, but what they really want is a more responsive business, one that can react more quickly to changes in customer requirements and connect the technology to the business.".

That shift towards virtualization is one that Finnie and his Heavy Reading team have been analyzing for years. "Heavy Reading has been at the forefront of this trend. As far as I can tell, Caroline Chappell [Heavy Reading Senior Analyst – Service Provider Cloud, SDN/NFV] noted before anyone else that IT was going to transform telecom network technology, and we are now at the start of that transformation. We recognized years ago the importance of SDN and virtualization. And during BTE we'll be talking about the results of a special survey to give us a picture of where we are today with virtualization in telecoms," says Finnie.

But is there any evidence that communications service providers are changing their ways, becoming more innovative and adopting new cultural and operational models?

"I've been cynical about their ability to do that in the past, but what we're starting to see is that the theoretical ideas about new services are starting to be translated into reality -- there's a lot more service innovation going on, especially by mobile operators, where they are creating new plans based on applications, or shared use of data, or buying service promotions on the fly, or sponsored data," says Finnie.

He says he has been "particularly cynical about sponsored data because it has taken operators forever to start building relationships with third parties but that's starting to happen now. Spotify has done lots of deals with service providers, there are a lot of Facebook-based services, and services based on Netflix or some other video service. In the next year or two we should see if that innovation is translating into improving business," which is something the operators need, because "especially in developed markets, they have experienced flat revenues and declining margins. The question is, can they reverse that? At least they have been coming out with new plans and ideas and for me that's a good sign -- maybe we are turning a corner," says Finnie.

Such moves by the operators are just down to new cultures and business plans. "Of course it's all underpinned by technology, so there is some evidence that the marketing people are driving more of the technology decisions than in the past. That couldn't happen without greater collaboration within the telcos. Vendors are saying they have been spending more time with the service provider marketing people than they used to: Sometimes that is driven by the vendors, being proactive about getting them involved, but that's often coming from the telcos themselves, which are becoming more driven by the marketing side that they used to be," notes the analyst.

Finnie will dig deeper into these trends and challenges during his BTE presentation at 9:05 a.m. on Tuesday, June 17. For full details of the event, see the BTE website.

— Ray Le Maistre, Circle me on Google+ Follow me on TwitterVisit my LinkedIn profile, Editor-in-Chief, Light Reading

(1)  | 
Comment  | 
Print  | 
Newest First  |  Oldest First  |  Threaded View        ADD A COMMENT
Ray@LR
100%
0%
Ray@LR,
User Rank: Blogger
6/13/2014 | 6:44:41 AM
Innovation in a bubble
There's no doubt, as Graham notes, that telcos are developing services and offers that they wouldn't have, and couldn't have, a few years ago.

But the big question is -- can they be innovative enough to compete with the OTT players?
Educational Resources
sponsor supplied content
Educational Resources Archive
From The Founder
Cisco's Conrad Clemson, recently promoted to head up the company's Service Provider Apps & Platforms developments, talks to Light Reading's Founder and CEO Steve Saunders about how he's bringing cloud video, mobile and virtualization together to empower network operators.
Flash Poll
Live Streaming Video
Charting the CSP's Future
Six different communications service providers join to debate their visions of the future CSP, following a landmark presentation from AT&T on its massive virtualization efforts and a look back on where the telecom industry has been and where it's going from two industry veterans.
LRTV Interviews
MWC17: 5G, Cloud RAN & More

2|21|17   |   04:35   |   (0) comments


Ovum Senior Analyst Julian Bright talks to Scott Bicheno from Telecoms.com about all things MWC, including Cloud RAN, Huawei's pitch to the industry and the road to 5G.
LRTV Interviews
MWC 2017's Key 2-Letter Terms

2|20|17   |   08:29   |   (1) comment


5G, AI, VR... these are just some of the two-letter terms that will dominate show-floor chat at MWC 2017 in Barcelona, according to these two blow-hards (a.k.a. Scott Bicheno of Telecoms.com and Light Reading's Ray Le Maistre). And then there's PB...
LRTV Interviews
Key Trends for Mobile Operators in Developing Markets

2|20|17   |   06:37   |   (0) comments


Ovum's Matthew Reed talks to Scott Bicheno from Telecoms.com about the challenges and opportunities facing mobile operators in the developing markets of Africa and the Middle East.
LRTV Documentaries
YouTube Takes on Facebook Live-Streaming

2|17|17   |     |   (0) comments


Popular 'YouTubers' will be the first to get the new service on their smartphones. You have been warned.
LRTV Custom TV
Open Source NFV/SDN Automation

2|17|17   |   05:54   |   (0) comments


AT&T ECOMP (Enhanced Control, Orchestration, Management and Policy) code is transitioning into the Linux Foundation for placement into open source. In this video, Carol Wilson provides an update on the maturation of open source ECOMP and meets with industry leaders from AT&T, Bell Canada, Orange, Linux Foundation and Amdocs to discuss what this means for the ...
LRTV Documentaries
Uber & NASA Collaborate on Flying Car Project

2|16|17   |     |   (0) comments


Is Uber for real? Well, it's hired NASA engineer Mark Moore to lead the project, and he wouldn't come cheap.
LRTV Documentaries
Zuckerberg Tries Out the Oculus Rift VR Glove

2|15|17   |     |   (0) comments


Facebook CEO shows off a new way to interact with the Oculus Rift virtual reality headset: an Oculus glove.
LRTV Custom TV
Huawei Digital Transformation Forum 2017

2|10|17   |     |   (0) comments


Here's a preview of the upcoming Huawei Digital Transformation Forum taking place in Barcelona with trending telecom topics like cloud, IoT, 5G and much more!
Telecom Innovators Video Showcase
Dan Sahar of Qwilt on Open Edge Cloud Platform

2|8|17   |   08:38   |   (0) comments


Dan Sahar, Qwilt's co-founder, sits down with Steve Saunders of Light Reading for a conversation about Qwilt's Open Edge Cloud platform and the new role of service providers in application and content delivery.
LRTV Documentaries
ZeroStack's 'Self-Driving Cloud'

2|7|17   |   01:09   |   (0) comments


Its Z-Brain tech automates day-to-day management and long-term planning for hybrid clouds.
Telecom Innovators Video Showcase
Nominum's Craig Sprosts on DNS & Cybersecurity Trends

2|7|17   |     |   (0) comments


Nominum's Craig Sprosts talks about the fast-changing landscape of cybersecurity with Steve Saunders of Light Reading. Sprosts touches on the trend of the rise of ransomwares, rivals of IoT base attacks, and mobile network security. He also discusses the realization of the importance of IoT security after a recent cyber attack that paralyzed several major ...
LRTV Documentaries
China Moves Towards Mixed Ownership of Telcos

2|1|17   |   01:10   |   (0) comments


Chinese authorities are promoting new ownership models in order to raise capital.
Upcoming Live Events
March 21-22, 2017, The Curtis Hotel, Denver, CO
March 22, 2017, The Curtis Hotel, Denver, CO
March 22, 2017, The Curtis Hotel, Denver, CO
May 15-17, 2017, Austin Convention Center, Austin, TX
May 15, 2017, Austin Convention Center - Austin, TX
June 6, 2017, The Joule Hotel, Dallas, TX
All Upcoming Live Events
Infographics
With the mobile ecosystem becoming increasingly vulnerable to security threats, AdaptiveMobile has laid out some of the key considerations for the wireless community.
Hot Topics
T-Mobile CEO: M&A Coming but Not Quite Yet
Dan Jones, Mobile Editor, 2/14/2017
Is the Time Right for a Cisco/Ericsson Wedding?
Ray Le Maistre, Editor-in-chief, 2/17/2017
Nice to See at Least One CSP Taking My Advice
Mitch Wagner, Editor, Enterprise Cloud, 2/17/2017
Charter Launches 5G Field Trials
Mari Silbey, Senior Editor, Cable/Video, 2/16/2017
RSAC 2017 in 4 Words
Curtis Franklin, Security Editor, 2/17/2017
Like Us on Facebook
Twitter Feed
BETWEEN THE CEOs - Executive Interviews
Light Reading founder and CEO Steve Saunders chats with Sportlogiq CEO Craig Buntin about sports data analysis.
Eyal Waldman, CEO of Mellanox Technologies, speaks to Steve Saunders, CEO of Light Reading, for an exclusive interview about the 100 GB cable challenge, cybersecurity and much more.
Animals with Phones
No One Likes This Click Here
Take a hint!
Live Digital Audio

Playing it safe can only get you so far. Sometimes the biggest bets have the biggest payouts, and that is true in your career as well. For this radio show, Caroline Chan, general manager of the 5G Infrastructure Division of the Network Platform Group at Intel, will share her own personal story of how she successfully took big bets to build a successful career, as well as offer advice on how you can do the same. We’ll cover everything from how to overcome fear and manage risk, how to be prepared for where technology is going in the future and how to structure your career in a way to ensure you keep progressing. Chan, a seasoned telecom veteran and effective risk taker herself, will also leave plenty of time to answer all your questions live on the air.