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New Field Engineer Marketplace Aims to Solve Supply & Demand Engineer Gap

Light Reading
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Light Reading
6/14/2017
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NEW YORK -- Finding the right person for a job is hard. Finding the field engineer with the right skills, in the right location, and who is fully vetted and available now is harder -- and because the demand for more devices to be connected and through even faster networks is growing, the gap between telecommunications work and available resources to do it is only widening Following its beta release, Field Engineer has today made available its online field engineer marketplace that aims to solve this problem by connecting telecommunications work with the right field engineers, on-demand.

The Field Engineer platform helps companies delivering telecommunications services, including communications service providers (CSPs), hardware manufacturers, value-added resellers (VARs), managed service providers (MSPs) and retail chains, to find the right field engineer when they need it and ensure that work is completed within their standards. With Field Engineer, they can better handle job backlogs and business expansion to locations where field resources aren’t available.

"We have entered the experience economy -- a state of the labor market that values skills and know-how and presents a new model for working that brings together capable individuals with the companies that have work to do," said Malik Zakaria, founder and CEO of Field Engineer. "Nowhere is this opportunity more apparent than in the telecommunications industry. Through my 20 years in telecom, I've seen how big of a disconnect there is -- between the field engineers trying to find meaningful work, and the frustrated service providers who know there is talent out there, but don't have a way to find it quickly or efficiently. This is why we've invented a new field workforce model for the telecommunications industry."

The Field Engineer platform:

  • Automates the entire process of a telecoms job using smart algorithms – from when the job is requested to ensuring that it's executed
  • Manages all paperwork, liability insurance and background checks to bring a field engineer onboard, alleviating administrative burdens
  • Configures to the service provider’s specific standards, so the service provider can be confident that their customers are getting a trusted, experienced resource that aligns with how they do business
  • Maximizes available resources by only hiring field engineers when there is work to do, therefore reducing labor costs

    Through its beta version which launched in October 2016, more than 15,000 skilled field engineers in 137 countries have signed up on Field Engineer, and are vetted and ready to take on new jobs. As of April 2017, more than 4,500 jobs from 45 different customers have been completed using Field Engineer. Initial results show that by using Field Engineer, companies can reduce the average four-week timeframe to select an engineer for a job down to minutes.

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