& cplSiteName &

Leading Lights Finalists 2014: Most Innovative SMB Service

Carol Wilson
5/21/2014
50%
50%

The Leading Lights Most Innovative SMB Service finalists reflect the growing role of wireless and mobility in the services delivered to this key market segment. The need to provide quality wireless service, and to seamlessly blend wireless and wireline services is becoming more important to smaller firms, with their different technology needs and challenges.

The role of the cloud is also becoming more prominent in the SMB market, which is not surprising given the economics of cloud-based solutions in offering services with little capex or need for sophisticated IT support. Three of the finalists depend in some way on cloud support for remote sites.

The list also reflects a growing diversity in service providers themselves. Interestingly, the finalists do not include an incumbent carrier -- instead we have a cable MSO, a wireless operator, a US-based competitive carrier, and a value-added reseller that has transformed itself into a niche service provider.

Our four finalists for Most Innovative SMB Service, listed alphabetically, are:

Comcast Business VoiceEdge Mobile App
Like employees everywhere, those at SMBs want to be mobile yet able to work productively via their smartphones. This app is an easy-to-use interface to the Comcast Corp. (Nasdaq: CMCSA, CMCSK) Business VoiceEdge service, a cloud-based hosted Unified Communications service that offers both voice and video calling features to mobile workers on their smartphones. The app basically allows an SMB employee to appear to be at an office location no matter where they actually are.

The app user can make calls that appear to come from an office phone, direct their incoming calls to any phone number and manage business voice mail as well. It allows calls to move seamlessly from a smartphone to a desk phone as needed. The advantage to the SMB is that as a cloud-hosted service, Comcast Business VoiceEdge doesn't require capex to install equipment or ongoing maintenance or IT staff to run.

The internally developed app was launched in September of 2013 across the Comcast footprint.

Deep Blue Communications WiFi
Deep Blue is a value-added reseller and installer of premises equipment that has transformed itself into a WiFi wireless network service provider for many market niches, notably the hospitality, retail and public venue markets, by adding managed bandwidth services to its customers.

Working with its supplier, Ruckus Wireless Inc. (NYSE: RKUS) and its Smart Cell Gateway, Deep Blue now offers private cloud-managed wireless services that don't require wireless local area network controllers to be deployed on-site. Instead, Smart WiFi access points are shipped to customers and, once installed, automatically connect to a managed Smart Cell Gateway, which dynamically configures them. The system then directs the placement of WiFi access points as needed for each customer. Each customer gets a view of their infrastructure through a custom portal that delivers a variety of performance statistics.

Deep Blue has deployed its cloud-based wireless solution at hotel chains, such as Marriott and Wyndham, and most recently in public venues, such as racetracks.

Vodafone UK Sure Signal Premium
Designed more for the mid-sized end of the SMB market -- and for larger enterprises -- this is an easy-to-deploy small cell system for improving in-building coverage that lets employees use wireless voice and data on premises, wherever they happen to physically be, without being tied to a desk or location. The Vodafone UK system leverages existing Ethernet local area network infrastructure, and doesn't require radio frequency expertise to deploy or operate.

A single Services Node in a company's communications room can control all radio nodes securely, with each radio node supporting soft-handover and up to 16 simultaneously 3G voice calls using the existing Ethernet infrastructure. The system installs in a way similar to WiFi, so it's not a tough install. Also, the Services Node serves as a local control point, so that traffic doesn't have to connect to the mobile operator's network-based gateways which would slow down handovers and require increased interference coordination inside buildings across the 3G cells.

XO Communications' WorkTime
WorkTime is a combined Bring-Your-Own Device and Unified Communications service for small businesses that delivers business voice, video chat, instant messaging and presence onto employee smartphones via an app that can be easily downloaded.

The employee downloads the XO Communications Inc. WorkTime app onto their smartphone and that creates a separate work persona on the phone, which business IT managers can use to implement business mobility apps, providing a consistent user experience for all communications.

WorkTime can be an extension of the SMB's XO VoIP, Hosted PBX or SIP Trunking services. Employees just launch the app in order to talk, video chat or IM as if they were using their business phone.

WorkTime enforces personal boundaries, maintaining separation between work and personal identities on smartphones, ensuring employees' personal phone numbers, applications and information remain private.

This is the second set of entries in the SMB category we launched in 2013 -- are there services that were overlooked by our nomination process? Let me know about them in the message boards below.

We are going to be naming the Leading Lights winners on June 17th in conjunction with our Big Telecom Event. If you haven't heard about that yet, you are not paying attention! Both the ceremony and the event itself are worth checking out.

— Carol Wilson, Editor-at-Large, Light Reading

(0)  | 
Comment  | 
Print  | 
Newest First  |  Oldest First  |  Threaded View        ADD A COMMENT
Light Reading’s Upskill U is a FREE, interactive, online educational resource that delivers must-have education on themes that relate to the overall business transformation taking place in the communications industry.
NEXT COURSE
Wednesday, September 14, 1:00PM EDT
What Is Agile?
Kent J. McDonald, Product Owner, Agile Alliance
UPCOMING COURSE SCHEDULE
Friday, September 16, 1:00PM EDT
How to Implement Agile
Alan Bateman, Director, Agile Transformation
Wednesday, September 21, 1:00PM EDT
What Is DevOps?
Colin Kincaid, CTO, Service Provider, Cisco
Friday, September 23, 1:00PM EDT
How to Implement DevOps
,
in association with:
From The Founder
Light Reading today starts a new voyage as part of a larger Enterprise.
Flash Poll
Live Streaming Video
Charting the CSP's Future
Six different communications service providers join to debate their visions of the future CSP, following a landmark presentation from AT&T on its massive virtualization efforts and a look back on where the telecom industry has been and where it's going from two industry veterans.
Between the CEOs
CEO Chat: UXP Systems' Gemini Waghmare

8|26|16   |     |   (0) comments


Light Reading CEO Steve Saunders and UXP Systems CEO Gemini Waghmare discuss the strategic importance of digital identity for operators in the midst of transformation.
LRTV Custom TV
F5 Virtual Network Function Integrations With Partner Orchestration Platform

8|24|16   |   6:38   |   (0) comments


F5's Kishore Patnam, product manager for F5's service provider solutions, discusses why service providers are moving towards virtualization and how his clients are utilizing F5's solutions.
Between the CEOs
CEO Chat: Intel's Alexis Black Bjorlin

8|17|16   |   06:23   |   (0) comments


Join us for an in-depth interview between Steve Saunders of Light Reading and Alexis Black Bjorlin of Intel as they discuss the release of the company's Silicon Photonics platform, its performance, long-term prospects, customer expectations and much more.
Telecom Innovators Video Showcase
Accelerating Telecom Digital Transformation With Nominum DNS

8|1|16   |   12:04   |   (0) comments


Light Reading's Steve Saunders gets an update from Nominum CEO Gary Messiana on how his company is helping carriers on the digital transformation journey.
LRTV Custom TV
Reinventing Operations for a Virtual, Software-Defined World

7|28|16   |   5:23   |   (0) comments


Heavy Reading Senior Analyst Jim Hodges speaks with Accenture's Larry Socher and Matt Anderson about what service providers must do to transform their business to get the benefits of SDN and NFV including: leveraging DevOps, introducing real-time OSS and implementing analytics.
Women in Comms Introduction Videos
Fujitsu Sales Leader Shares Lessons Learned

7|27|16   |   5:12   |   (1) comment


As Fujitsu's only female sales leader, Annie Bogue knows the importance of asking for what you want, being flexible (she's been relocated five times), keeping a meticulous calendar, 'leaning in,' working harder than everyone else around you, being aware and more.
Telecom Innovators Video Showcase
VeEX Test & Measurement Solutions

7|25|16   |   08:57   |   (0) comments


Cyrille Morelle, president and CEO of VeEX Inc., talks test and measurement with Light Reading's Steve Saunders at BCE 2016. This includes innovative products such as VeSion Cloud-Based platform for network monitoring; MTTplus Modular Test platform for Access, Business, Carrier Ethernet, Transport and Core services; and OPX-BOX+ for Fiber Optics.
LRTV Custom TV
VeEX: Live From BCE 2016

7|25|16   |   03:20   |   (0) comments


VeEX's Senior Director of Business Development, Perry Romano, explains how VeEX provides tools to help install, maintain, monitor and manage network infrastructure efficiently and effectively. The portfolio of products on display include the RXT-6000, MTTplus and TX300s.
LRTV Custom TV
Real-Time Telemetry & Analytics for Intelligent SDN Orchestration

7|25|16   |   03:09   |   (0) comments


Packet Design CEO Scott Sherwood discusses how real-time network telemetry and analytics are enabling a new breed of SDN orchestration applications.
From the Founder
The Russo Report: Driving Disruption

7|25|16   |   07:44   |   (2) comments


In the first episode of a four-part series, Light Reading Founder and CEO Steve Saunders and Calix President and CEO Carl Russo drive around town discussing the disruptive mega-changes in the communications industry and where hope lies for service providers to meet the escalating demands of the cloud.
LRTV Custom TV
NetScout: Maximizing Enterprise Cloud for Digital Transformation

7|20|16   |   04:53   |   (0) comments


Light Reading Editor Mitch Wagner talks to NetScout CMO Jim McNiel about maximizing the benefits of enterprise cloud and digital transformation while minimizing potential pitfalls with a proper monitoring and instrumentation strategy.
Women in Comms Introduction Videos
Ciena's VP Offers a Career Crash Course

7|20|16   |   4:14   |   (2) comments


How did Ciena's Vice President of Sales, Angela Finn, carve out her career path? Simple, she tells WiC. She stayed true to her company, customers and principles. She shares her advice for women on how to be authentic and credible, as well as for companies that want to make a real change to their culture and practices.
Upcoming Live Events
September 13-14, 2016, The Curtis Hotel, Denver, CO
November 3, 2016, The Montcalm Marble Arch, London
November 30, 2016, The Westin Times Square, New York City
December 1, 2016, The Westin Times Square, New York, NY
December 6-8, 2016, The Westin Excelsior, Rome
May 16-17, 2017, Austin Convention Center, Austin, TX
All Upcoming Live Events
Infographics
Hot Topics
Google Fiber Can't Be Called a Failure
Carol Wilson, Editor-at-large, 8/26/2016
FirstNet: A Billion-Dollar Boondoggle?
Dan Jones, Mobile Editor, 8/26/2016
WiCipedia: Should Men Be Included? & Olympians Face Discrimination
Eryn Leavens, Special Features & Copy Editor, 8/26/2016
How the Padres Hit an IoT Home Run
Mitch Wagner, West Coast Bureau Chief, Light Reading, 8/25/2016
Google Fiber Downsizing Not Confirmed
Mari Silbey, Senior Editor, Cable/Video, 8/25/2016
Like Us on Facebook
Twitter Feed
BETWEEN THE CEOs - Executive Interviews
Light Reading CEO Steve Saunders and UXP Systems CEO Gemini Waghmare discuss the strategic importance of digital identity for operators in the midst of transformation.
Join us for an in-depth interview between Steve Saunders of Light Reading and Alexis Black Bjorlin of Intel as they discuss the release of the company's Silicon Photonics platform, its performance, long-term prospects, customer expectations and much more.
Animals with Phones
Live Digital Audio

Bridging the tech skills gap is a major challenge for service providers and suppliers alike today – and the challenge is two-fold when it comes to increasing the number of women in the comms space. Level 3 Communications has made it a priority to overcome both challenges by implementing several unique programs focused on building the right candidates from within – in addition to filling the funnel by supporting STEM and other education programs. During this radio show, you’ll learn about these programs from Mary Beth McGrath, SVP of Global Talent Management at Level 3, and the best ways to bridge your own skills gap so that you are motivated and equipped for change. Plus you’ll have the chance to ask Mary Beth your questions live on the air.