Light Reading

Leading Lights Finalists 2014: Most Innovative SMB Service

Carol Wilson
5/21/2014
50%
50%

The Leading Lights Most Innovative SMB Service finalists reflect the growing role of wireless and mobility in the services delivered to this key market segment. The need to provide quality wireless service, and to seamlessly blend wireless and wireline services is becoming more important to smaller firms, with their different technology needs and challenges.

The role of the cloud is also becoming more prominent in the SMB market, which is not surprising given the economics of cloud-based solutions in offering services with little capex or need for sophisticated IT support. Three of the finalists depend in some way on cloud support for remote sites.

The list also reflects a growing diversity in service providers themselves. Interestingly, the finalists do not include an incumbent carrier -- instead we have a cable MSO, a wireless operator, a US-based competitive carrier, and a value-added reseller that has transformed itself into a niche service provider.

Our four finalists for Most Innovative SMB Service, listed alphabetically, are:

Comcast Business VoiceEdge Mobile App
Like employees everywhere, those at SMBs want to be mobile yet able to work productively via their smartphones. This app is an easy-to-use interface to the Comcast Corp. (Nasdaq: CMCSA, CMCSK) Business VoiceEdge service, a cloud-based hosted Unified Communications service that offers both voice and video calling features to mobile workers on their smartphones. The app basically allows an SMB employee to appear to be at an office location no matter where they actually are.

The app user can make calls that appear to come from an office phone, direct their incoming calls to any phone number and manage business voice mail as well. It allows calls to move seamlessly from a smartphone to a desk phone as needed. The advantage to the SMB is that as a cloud-hosted service, Comcast Business VoiceEdge doesn't require capex to install equipment or ongoing maintenance or IT staff to run.

The internally developed app was launched in September of 2013 across the Comcast footprint.

Deep Blue Communications WiFi
Deep Blue is a value-added reseller and installer of premises equipment that has transformed itself into a WiFi wireless network service provider for many market niches, notably the hospitality, retail and public venue markets, by adding managed bandwidth services to its customers.

Working with its supplier, Ruckus Wireless Inc. (NYSE: RKUS) and its Smart Cell Gateway, Deep Blue now offers private cloud-managed wireless services that don't require wireless local area network controllers to be deployed on-site. Instead, Smart WiFi access points are shipped to customers and, once installed, automatically connect to a managed Smart Cell Gateway, which dynamically configures them. The system then directs the placement of WiFi access points as needed for each customer. Each customer gets a view of their infrastructure through a custom portal that delivers a variety of performance statistics.

Deep Blue has deployed its cloud-based wireless solution at hotel chains, such as Marriott and Wyndham, and most recently in public venues, such as racetracks.

Vodafone UK Sure Signal Premium
Designed more for the mid-sized end of the SMB market -- and for larger enterprises -- this is an easy-to-deploy small cell system for improving in-building coverage that lets employees use wireless voice and data on premises, wherever they happen to physically be, without being tied to a desk or location. The Vodafone UK system leverages existing Ethernet local area network infrastructure, and doesn't require radio frequency expertise to deploy or operate.

A single Services Node in a company's communications room can control all radio nodes securely, with each radio node supporting soft-handover and up to 16 simultaneously 3G voice calls using the existing Ethernet infrastructure. The system installs in a way similar to WiFi, so it's not a tough install. Also, the Services Node serves as a local control point, so that traffic doesn't have to connect to the mobile operator's network-based gateways which would slow down handovers and require increased interference coordination inside buildings across the 3G cells.

XO Communications' WorkTime
WorkTime is a combined Bring-Your-Own Device and Unified Communications service for small businesses that delivers business voice, video chat, instant messaging and presence onto employee smartphones via an app that can be easily downloaded.

The employee downloads the XO Communications Inc. WorkTime app onto their smartphone and that creates a separate work persona on the phone, which business IT managers can use to implement business mobility apps, providing a consistent user experience for all communications.

WorkTime can be an extension of the SMB's XO VoIP, Hosted PBX or SIP Trunking services. Employees just launch the app in order to talk, video chat or IM as if they were using their business phone.

WorkTime enforces personal boundaries, maintaining separation between work and personal identities on smartphones, ensuring employees' personal phone numbers, applications and information remain private.

This is the second set of entries in the SMB category we launched in 2013 -- are there services that were overlooked by our nomination process? Let me know about them in the message boards below.

We are going to be naming the Leading Lights winners on June 17th in conjunction with our Big Telecom Event. If you haven't heard about that yet, you are not paying attention! Both the ceremony and the event itself are worth checking out.

— Carol Wilson, Editor-at-Large, Light Reading

(0)  | 
Comment  | 
Print  | 
Newest First  |  Oldest First  |  Threaded View
Flash Poll
Wagner’s Ring
Data Centers Drive Telcos Into the Future

8|28|14   |   2:20   |   (2) comments


Data centers are at the heart of key trends driving telecom -- network virtualization, the drive for increased agility, and the need to compete with OTT providers.
LRTV Custom TV
Why SPs Should Consider Cisco's EPN

8|27|14   |   5:40   |   (0) comments


Sultan Dawood from Cisco discusses Cisco's EPN, which enables SPs to build agile and programmable networks delivering new network virtualized services using Cisco's Evolved Services Platform (ESP).
LRTV Huawei Video Resource Center
Huawei’s Showcase @ Big Telecom Event 2014

8|26|14   |   2.56   |   (0) comments


SoftCOM is Huawei's framework for telecom business and network transformation. Haofei Liu, Solution Marketing Manager, Carrier Business Group, Huawei, showcases Huawei's SoftCOM architecture in this video.
LRTV Huawei Video Resource Center
Huawei @ BTE 2014: Director of Integrated Solutions on SoftCOM & NFV Monetization

8|26|14   |   4.43   |   (0) comments


Libin Dai, Director of Integrated Solutions, Carrier Business Group, discusses Huawei's SoftCOM and NFV monetization. Huawei believes that NFV monetization should be service-driven rather than network-driven, and that operators should have network transformation, service transformation and a compatible and collaborative ecosystem in place in order to deploy NFV.
LRTV Huawei Video Resource Center
Huawei @ BTE 2014: Director of US NFV Lab on CloudEdge & the Future of NFV

8|26|14   |   4.06   |   (0) comments


Sean Chen, Director of US NFV Lab at Huawei, discusses Huawei's new approach to NFV in open collaboration. Huawei believes that through Proof of Concept tests, it could help operators learn and communicate with the industry more effectively. Sean believes that successful implementation of NFV should have its values reaching to end users and discusses how Huawei's ...
LRTV Huawei Video Resource Center
Huawei's Highlights @ Big Telecom Event 2014

8|26|14   |   3.34   |   (0) comments


At the Big Telecom Event in Chicago Huawei showcases its high-level strategy, the SoftCOM architecture, which helps operators reduce the cost of ownership of their network infrastructure and generate additional revenue in the ICT service environment. Huawei showcases over 30 pilot programs from across the globe, focusing on the industry-leading commercial ...
LRTV Custom TV
VeEX – Live from the Show

8|21|14   |   5:58   |   (0) comments


An overview of VeEX Test and Measurement solutions including TX300S multi-service test set with VeExpress cloud-based management system, UX400 universal modular platform supporting 100G testing, and the redesigned RXT modular platform.
LRTV Custom TV
Transitioning CE 2.0 Networks Into the SDN & NFV Era With Telco Systems

8|19|14   |   5:19   |   (0) comments


Telco Systems' Ariel Efrati (CEO) and Moshe Shimon (VP of Product Management) discuss virtualization and how the company's new Open Metro Edge solution utilizes the SDN and NFV concepts to accelerate and orchestrate service delivery through its innovative product portfolio and software applications.
LRTV Custom TV
NFV Myths: Is NFV Still Several Years Away?

8|11|14   |   1:13   |   (0) comments


Some say that NFV (network functions virtualization) is still several years away from being implemented on mobile operator networks. This isn't the case. Operators can get started on their paths to NFV now, as this short video from Skyfire shows.
LRTV Custom TV
A New Security Paradigm in SDN/NFV

7|28|14   |   02:54   |   (0) comments


Paul Shaneck, Global Director Network Solutions for Symantec, discusses the evolving virtualized network, explaining how Symantec is leading the security discussion as it relates to SDN and NFV, and helping to ensure the network is protected and compliant.
LRTV Documentaries
Sprint's Network Evolution

7|24|14   |   14:59   |   (0) comments


Sprint's Jay Bluhm gives a keynote speech at the Big Telecom Event (BTE) about Sprint's network and services evolution strategy, including Spark.
LRTV Documentaries
BTE Keynote: The Software-Defined Operator

7|24|14   |   18:43   |   (1) comment


Deutsche Telekom's Axel Clauberg explains the concept of the software-defined operator to the Big Telecom Event (BTE) crowd.
Upcoming Live Events!!
September 16, 2014, Santa Clara, CA
September 16, 2014, Santa Clara, CA
September 23, 2014, Denver, CO
October 29, 2014, New York City
November 6, 2014, Santa Clara
November 11, 2014, Atlanta, GA
December 9-10, 2014, Reykjavik, Iceland
June 9-10, 2015, Chicago, IL
Infographics
A survey conducted by Vasona Networks suggests that 72% of mobile users expect good performance all the time, and they'll blame the network operator when it's not up to par.
Hot Topics
Rogers, Shaw Take Aim at Netflix
Mari Silbey, Independent Technology Editor, 8/26/2014
Utilities to Pump $11.2B Into Smart Grid – Study
Jason Meyers, Senior Editor, Utility Communications/IoT, 8/26/2014
Verizon Launches QR Code Security Solution
Carol Wilson, Editor-at-large, 8/26/2014
Fiber Revival at Deutsche Telekom
Iain Morris, 8/25/2014
M2M's In Fashion: Wearables Play the US Open
Sarah Reedy, Senior Editor, 8/25/2014
Like Us on Facebook
Twitter Feed