& cplSiteName &

Service Providers Assess Sandy's Impact

Jeff Baumgartner
LR Cable News Analysis
Jeff Baumgartner
10/31/2012
50%
50%

Service providers along the Northeastern U.S. on Wednesday continued to survey and respond to the damage inflicted by Hurricane Sandy, the biggest storm ever to hit the region.

Roughly 25 percent of the cell towers in 10 states and about a quarter of cable services in those areas were knocked out during the storm, according to a Federal Communications Commission (FCC) estimate generated by reports from the region's telecommunications companies. Power utilities are making progress, but estimates indicate that resulting power outages affected as many as 8 million customers. Some areas could be without power for a period of days or weeks.

Here's an update on how some of the area's service providers are dealing with the aftermath of the storm:

  • Cablevision Systems Corp. (NYSE: CVC), which is keeping customers updated at Optimum.net said it experienced "regional service interruptions, primarily related to the loss of power. Where conditions allow, Cablevision crews are in the field and are working around-the-clock to restore Optimum TV, phone and Internet service, in close coordination with local utilities."

  • Comcast Corp. (Nasdaq: CMCSA, CMCSK) likewise said most issues are directly related to power outages, and that cable service should be restored as power comes back online. "We will continue working with local, state and federal officials, including FEMA, the Department of Homeland Security and the FCC, as well as with the power companies to assess damage and restore service as quickly and safely as possible," the company said, in a statement. To help residents and emergency personnel deal with the aftermath of the storm, Comcast is opening up its Xfinity Wi-Fi hot spots "where available along the East Coast to anyone who needs them, even if they are not customers."

  • Verizon Communications Inc. (NYSE: VZ) reported that the storm "caused significant damage to Verizon locations and equipment along the East Coast. Many areas have experienced significant flooding due to the hurricane and storm surge." Verizon said its techs are working "around the clock to restore services." For those who are stuck at home and want to catch a video-on-demand movie, Verizon acknowledged that some customers may have trouble ordering a title due to high volume on the network, but noted that engineers have added VoD capacity to help deal with the influx.

  • For Time Warner Cable Inc. (NYSE: TWC) there were "no significant network issues" produced by the storm, as services will likely be restored in affected areas as soon as power comes back online, a company spokesman said Wednesday. But the company will reassess the situation and make repairs as needed as electricity returns in impacted systems. Because of the storm, TW Cable has rescheduled the release of its third-quarter results to Monday, Nov. 5. The MSO was originally scheduled to release them today.

  • Cox Communications Inc. said it is still assessing the impact of the storm on systems serving Rhode Island, Connecticut and Ohio, but that technicians have already identified "several areas" where Sandy has inflicted damage on the network.

    Update: Here is Cox's service status as of Wednesday morning:
    • It's "business as usual" in Hampton Roads and Roanoke, Va.
    • More more than 98 percent of Cox customers in Northern Virginia have working service in Northern Virginia
    • Approximately 87 percent of customers in Rhode Island have working service
    • More than 95 percent of customers in Connecticut have working service
    • Approximately 70 percent of Cox customers in the Cleveland-area suburbs have working service

    In all of the above Cox markets, the remaining portions of those service areas are down due to a power or network issue. In the case of the Cleveland suburbs, the power company is telling the MSO that "significant restoration efforts" won't be getting underway until Thursday.

    — Jeff Baumgartner, Site Editor, Light Reading Cable

    (3)  | 
    Comment  | 
    Print  | 
  • Newest First  |  Oldest First  |  Threaded View        ADD A COMMENT
    AESerm
    50%
    50%
    AESerm,
    User Rank: Light Beer
    12/5/2012 | 5:18:24 PM
    re: Service Providers Assess Sandy's Impact


    Still blinking at how we dodged this bullet in VA; also how the storm got dragged into the mid-west (OH) where looks like recovery in Cox systems is slower than elsewhere. 

    craigleddy
    50%
    50%
    craigleddy,
    User Rank: Blogger
    12/5/2012 | 5:18:22 PM
    re: Service Providers Assess Sandy's Impact


    Our power came back on last night in the northern NYC suburbs (which we're dubbing The Halloween Miracle) and I was pleasantly surprised to find all Cablevision services up and running. Cablevision's Westchester County hub in Mamaroneck, NY is in an area prone to flooding but we didn't get much water. Still, I don't know how their satellite dishes remained grounded in the high winds.


    Cell service remains spotty, with emails, texts and voicemails coming through in bursts. Since so many people are relying solely on their cellphones, I imagine the strain on servers and mobile backhaul is intense.

    jayja
    50%
    50%
    jayja,
    User Rank: Light Sabre
    12/5/2012 | 5:18:17 PM
    re: Service Providers Assess Sandy's Impact


    I heard from friends in NJ that if the local Verizon CO was not flooded FiOS service was not interrupted (until the ONU's batteries drained at least) since there is no network powered equpiment to worry about.  Not the same for Comcast and Time Warner.  Anyone have actual facts/experience?

    From The Founder
    Light Reading today starts a new voyage as part of a larger Enterprise.
    Flash Poll
    Live Streaming Video
    Charting the CSP's Future
    Six different communications service providers join to debate their visions of the future CSP, following a landmark presentation from AT&T on its massive virtualization efforts and a look back on where the telecom industry has been and where it's going from two industry veterans.
    Women in Comms Introduction Videos
    TalkTalk Exec: Find Your North Star at Work

    12|7|16   |   3:38   |   (0) comments


    Women need to find their purpose, a professional North Star, and create a personal board for themselves, according to Alex Tempest, director of partners at TalkTalk Business.
    LRTV Interviews
    Verizon: Beware Unknown Unknowns

    12|7|16   |   04:58   |   (0) comments


    Chris Novak, director of the Verizon Enterprise Solutions Risk Team, explains that enterprises who don't conduct a thorough audit of their assets often leave some things unprotected because they don't know they exist. Many times these unprotected assets are part of corporate M&A activity but left unshielded they can become a hacker's playground, he tells Light ...
    LRTV Interviews
    ETSI's CTO Talks NFV, 5G & NGP

    12|5|16   |   09:45   |   (0) comments


    Adrian Scrase, CTO at standards body ETSI, talks about the various initiatives and specifications developments related to NFV, 5G and NGP (next-generation protocols) that will underpin next-gen networks.
    Women in Comms Introduction Videos
    Korn Ferry Consultant: How to Find, Cultivate & Be the Best Talent

    11|30|16   |   4:10   |   (2) comments


    Erin Callaghan, a managing consultant for Korn Ferry Futurestep, shares strategies for companies to improve how they recruit and for women to ensure they don't get lost in the pipeline.
    LRTV Custom TV
    We Can Make the World More Sustainable

    11|29|16   |     |   (0) comments


    GeSI is a global e-Sustainability Initiative organization bringing together 40 big multinational companies around the world. According to GeSI's report, information and communication technology can make the world more sustainable. Luis Neves, chairman of GeSI, shared with us his opinion at Ultra-broadband Forum (UBBF2016).
    LRTV Custom TV
    Finding a New Way to Engage Customers & Drive Revenue

    11|29|16   |     |   (0) comments


    Mobile revenues are declining. Digicel, a player in the Caribbean telecommunications/entertainment space, has found a new way to engage customers and drive revenue. John Quinn, CTO of Digicel, shared with us its story at Ultra-broadband Forum (UBBF2016)
    LRTV Custom TV
    Do You Really Need Gigabit Infrastructure?

    11|29|16   |     |   (0) comments


    Altibox is the biggest fiber-to-the-home (FTTH) player and the largest provider of video and TV in Norway. They started out with zero customers in 2002. Now they have close to half a million households and companies attached to their FTTH business. Nils Arne, CEO of Altibox shared with us their story and insight on 5G at Ultra-broadband Forum (UBBF2016).
    LRTV Custom TV
    BTís Openreach Strategy & Its Updates in 2016

    11|29|16   |     |   (0) comments


    A lot of developments at Openreach this year in terms of strategy and planned investments. Peter Bell, CIO of Openreach BT, shared with us the updates of Openreach at Ultra-broadband Forum (UBBF2016).
    LRTV Custom TV
    ITU: The Broadband Is Our Future

    11|29|16   |     |   (0) comments


    At Ultra-broadband Forum, Houlin Zhao, Secretary General of ITU, discussed how important it is for countries, companies and everybody to be working together to help to build the broadband and digital economies (UBBF2016).
    LRTV Custom TV
    Tackling 5G in Dallas

    11|28|16   |     |   (0) comments


    Here are our highlights of the 5G North America show in Dallas, Texas with Light Reading's Dan Jones.
    LRTV Interviews
    Cox Prepping for Virtualization Trials

    11|14|16   |     |   (0) comments


    In this video interview, Cox's Jeff Finkelstein discusses MSO's plans to test managed business services in early 2017 and tackle Distributed Access Architectures.
    LRTV Custom TV
    Drivers & Potential of NGP

    11|11|16   |     |   (0) comments


    ETSI has created an Industry Specification Group to work on Next Generation Protocols (NGP ISG), looking at evolving communications and networking protocols to provide the scale, security, mobility and ease of deployment required for the connected society of the 21st century. The NGP ISG will identify the requirements for next generation protocols and network ...
    Upcoming Live Events
    December 6-8, 2016, The Westin Excelsior, Rome
    May 16-17, 2017, Austin Convention Center, Austin, TX
    All Upcoming Live Events
    Infographics
    Hot Topics
    Cable Nodes Becoming a Choke Point
    Brian Santo, Senior editor, Test & Measurement / Components, Light Reading, 12/5/2016
    WiCipedia: After-School Coding, Salary Probing & Pro-Parenthood Companies
    Eryn Leavens, Special Features & Copy Editor, 12/2/2016
    Consolidated Snaps Up Fairpoint for $1.5B
    Iain Morris, News Editor, 12/5/2016
    Altice FTTH Bill Could Hit Almost $9.6B in US
    Iain Morris, News Editor, 12/1/2016
    Like Us on Facebook
    Twitter Feed
    BETWEEN THE CEOs - Executive Interviews
    Eyal Waldman, CEO of Mellanox Technologies, speaks to Steve Saunders, CEO of Light Reading, for an exclusive interview about the 100 GB cable challenge, cybersecurity and much more.
    Join us for an in-depth interview between Steve Saunders of Light Reading and Alexis Black Bjorlin of Intel as they discuss the release of the company's Silicon Photonics platform, its performance, long-term prospects, customer expectations and much more.
    Animals with Phones
    Live Digital Audio

    Even when there's a strong pipeline of female talent in the comms industry, it tends to leak all the way to the top. McKinsey & Company says women experience pipeline leakage at three primary points: being unable to enter, being stuck in the middle or being locked out of the top. Each pipeline pain point presents its own challenges, but also opportunities to stop the leak. Wireless operator Sprint is making a conscious effort to improve its own pipeline from new recruits to the C-suite, and it wants the rest of the industry to do the same. In this Women in Comms radio show, WiC Board Member and Sprint Vice President of Enterprise Sales Nelly Pitocco will give us her take on the industry's pipeline challenges. Pitocco, who joined Sprint in May and has spent 20 years in the comms industry, will also offer solutions, share how Sprint is tackling the challenge within its own organization and take your questions live on air.