Light Reading

Service Providers Assess Sandy's Impact

Jeff Baumgartner
LR Cable News Analysis
Jeff Baumgartner
10/31/2012
50%
50%

Service providers along the Northeastern U.S. on Wednesday continued to survey and respond to the damage inflicted by Hurricane Sandy, the biggest storm ever to hit the region.

Roughly 25 percent of the cell towers in 10 states and about a quarter of cable services in those areas were knocked out during the storm, according to a Federal Communications Commission (FCC) estimate generated by reports from the region's telecommunications companies. Power utilities are making progress, but estimates indicate that resulting power outages affected as many as 8 million customers. Some areas could be without power for a period of days or weeks.

Here's an update on how some of the area's service providers are dealing with the aftermath of the storm:

  • Cablevision Systems Corp. (NYSE: CVC), which is keeping customers updated at Optimum.net said it experienced "regional service interruptions, primarily related to the loss of power. Where conditions allow, Cablevision crews are in the field and are working around-the-clock to restore Optimum TV, phone and Internet service, in close coordination with local utilities."

  • Comcast Corp. (Nasdaq: CMCSA, CMCSK) likewise said most issues are directly related to power outages, and that cable service should be restored as power comes back online. "We will continue working with local, state and federal officials, including FEMA, the Department of Homeland Security and the FCC, as well as with the power companies to assess damage and restore service as quickly and safely as possible," the company said, in a statement. To help residents and emergency personnel deal with the aftermath of the storm, Comcast is opening up its Xfinity Wi-Fi hot spots "where available along the East Coast to anyone who needs them, even if they are not customers."

  • Verizon Communications Inc. (NYSE: VZ) reported that the storm "caused significant damage to Verizon locations and equipment along the East Coast. Many areas have experienced significant flooding due to the hurricane and storm surge." Verizon said its techs are working "around the clock to restore services." For those who are stuck at home and want to catch a video-on-demand movie, Verizon acknowledged that some customers may have trouble ordering a title due to high volume on the network, but noted that engineers have added VoD capacity to help deal with the influx.

  • For Time Warner Cable Inc. (NYSE: TWC) there were "no significant network issues" produced by the storm, as services will likely be restored in affected areas as soon as power comes back online, a company spokesman said Wednesday. But the company will reassess the situation and make repairs as needed as electricity returns in impacted systems. Because of the storm, TW Cable has rescheduled the release of its third-quarter results to Monday, Nov. 5. The MSO was originally scheduled to release them today.

  • Cox Communications Inc. said it is still assessing the impact of the storm on systems serving Rhode Island, Connecticut and Ohio, but that technicians have already identified "several areas" where Sandy has inflicted damage on the network.

    Update: Here is Cox's service status as of Wednesday morning:
    • It's "business as usual" in Hampton Roads and Roanoke, Va.
    • More more than 98 percent of Cox customers in Northern Virginia have working service in Northern Virginia
    • Approximately 87 percent of customers in Rhode Island have working service
    • More than 95 percent of customers in Connecticut have working service
    • Approximately 70 percent of Cox customers in the Cleveland-area suburbs have working service

    In all of the above Cox markets, the remaining portions of those service areas are down due to a power or network issue. In the case of the Cleveland suburbs, the power company is telling the MSO that "significant restoration efforts" won't be getting underway until Thursday.

    — Jeff Baumgartner, Site Editor, Light Reading Cable

    (3)  | 
    Comment  | 
    Print  | 
  • Newest First  |  Oldest First  |  Threaded View        ADD A COMMENT
    AESerm
    50%
    50%
    AESerm,
    User Rank: Light Beer
    12/5/2012 | 5:18:24 PM
    re: Service Providers Assess Sandy's Impact


    Still blinking at how we dodged this bullet in VA; also how the storm got dragged into the mid-west (OH) where looks like recovery in Cox systems is slower than elsewhere. 

    craigleddy
    50%
    50%
    craigleddy,
    User Rank: Blogger
    12/5/2012 | 5:18:22 PM
    re: Service Providers Assess Sandy's Impact


    Our power came back on last night in the northern NYC suburbs (which we're dubbing The Halloween Miracle) and I was pleasantly surprised to find all Cablevision services up and running. Cablevision's Westchester County hub in Mamaroneck, NY is in an area prone to flooding but we didn't get much water. Still, I don't know how their satellite dishes remained grounded in the high winds.


    Cell service remains spotty, with emails, texts and voicemails coming through in bursts. Since so many people are relying solely on their cellphones, I imagine the strain on servers and mobile backhaul is intense.

    jayja
    50%
    50%
    jayja,
    User Rank: Light Sabre
    12/5/2012 | 5:18:17 PM
    re: Service Providers Assess Sandy's Impact


    I heard from friends in NJ that if the local Verizon CO was not flooded FiOS service was not interrupted (until the ONU's batteries drained at least) since there is no network powered equpiment to worry about.  Not the same for Comcast and Time Warner.  Anyone have actual facts/experience?

    Flash Poll
    From The Founder
    Anshul Sadana answers questions from Steve Saunders, Light Reading's founder and CEO, about Arista's CloudVision, a global cloud network controller for workload orchestration and workflow automation delivering a turnkey solution for cloud networking.
    Live Streaming Video
    CLOUD / MANAGED SERVICES: Prepping Ethernet for the Cloud
    Moderator: Ray LeMaistre Panelists: Jeremy Bye, Leonard Sheahan
    Between the CEOs
    Video Exclusive With Basil Alwan, Alcatel-Lucent

    7|24|15   |   26:44   |   (2) comments


    Basil Alwan, President of IP Routing & Transport at Alcatel-Lucent, discusses virtualization, cultural challenges, the capex crunch and more with Light Reading founder and CEO Steve Saunders.
    LRTV Custom TV
    VDF: Enable the Financial With Mobile Money

    7|20|15   |   06:53   |   (0) comments


    Ian Ravenscroft discusses how operators can expand to occupy the entire digital services value chain through service innovation.
    LRTV Custom TV
    Telefónica on OSS Transformation

    7|20|15   |   06:01   |   (0) comments


    Jose Gonzales discusses the details of Telefónica's operation transformation program.
    LRTV Custom TV
    Judi Achmadi on Huawei's Cloud Storage Solution

    7|20|15   |   03:33   |   (0) comments


    Judi discusses the key business goals of TelekomSigma's public cloud service and how Huawei's solution helps them address challenges.
    LRTV Custom TV
    KPN Enlightening Digital Business & IT Transformation

    7|20|15   |   06:19   |   (0) comments


    Rob de Beer discusses the changes that operators need to make with service innovation now coming from the Internet world.
    LRTV Custom TV
    Stratus Telco-Grade Cloud Solutions & NFV

    7|20|15   |   07:34   |   (0) comments


    Ali Kafel from Stratus Technologies addresses high-availability concerns within the telco industry with a solution that enables telcos to provide high-availability and stateful fault-tolerance using a software-based approach.
    LRTV Documentaries
    The Six Million Dollar Business Man

    7|20|15   |   01:52   |   (0) comments


    Steve Saunders, publisher. A man barely alive after an acquisition malfunction imploded the company he founded. Gentlemen, we can rebuild Light Reading. Better, faster, stronger.
    Between the CEOs
    CEO Chat With Anukool Lakhina, Guavus

    7|20|15   |   38:51   |   (1) comment


    Guavus CEO Anukool Lakhina talks to Light Reading founder and CEO Steve Saunders about the role of operational analytics in the communications services and networking sectors, particularly in relation to IoT.
    LRTV Custom TV
    IBM's Flash Storage With Intel QuickAssist

    7|20|15   |   03:18   |   (0) comments


    Intel's Bev Crair and IBM's Eric Herzog discuss how IBM's V9000 Flash Storage System has helped customers around the world. Featuring real-time compression powered by Intel QuickAssist Technology, the V9000 is a next-gen flash storage solution.
    LRTV Huawei Video Resource Center
    Thailand's AIS: Transforming to an FMC Operator

    7|17|15   |   4:53   |   (0) comments


    Saran Phaloprakarn, Senior VP of Fixed Broadband Business Management of Thailand's AIS, was a keynote speaker at the first Asia-Pacific Ultra Broadband Summit in Bangkok. In this video, he talks to Heavy Reading about transforming into an FMC (FBB+MBB+Content) operator.
    LRTV Huawei Video Resource Center
    Cambodia's TRC Discusses Its Plans for National Broadband

    7|17|15   |   10:33   |   (0) comments


    In this video, Chakyra Moa, Chairman of Telecommunication Regulator of Cambodia (TRC), talks in in-depth with Heavy Reading about the Cambodia's current telecom market and TRC's goals and expectations for the future.
    LRTV Documentaries
    5G Phone

    7|16|15   |   2:09   |   (4) comments


    A man has an opportunity to purchase the world's first working 5G phone. Imagine the possibilities...
    Upcoming Live Events
    September 16-17, 2015, The Westin Galleria Dallas, Dallas, TX
    September 16, 2015, The Westin Galleria Dallas, Dallas, TX
    September 16, 2015, The Westin Galleria Dallas, Dallas, TX
    September 29-30, 2015, The Westin Grand Müchen, Munich, Germany
    October 14-15, 2015, New Orleans Ernest N. Morial Convention Center, New Orleans, LA
    November 5, 2015, Hilton Santa Clara, Santa Clara, CA
    December 1, 2015, The Westin Times Square, New York City
    All Upcoming Live Events
    Infographics
    Network operators start seeing savings from NFV in the first year, according to a study by Affirmed Networks and ACG.
    Hot Topics
    T-Mobile Launches RCS Messaging
    Sarah Thomas, Editorial Operations Director, 7/22/2015
    Huawei Working Hard for Rural Success
    Carol Wilson, Editor-at-large, 7/22/2015
    AT&T U-verse TV Hits the Skids
    Alan Breznick, Cable/Video Practice Leader, 7/24/2015
    Eurobites: Alcatel-Lucent, Vodafone Test TWDM-PON
    Paul Rainford, Assistant Editor, Europe, 7/22/2015
    Robbins Succeeds Chambers as Cisco Changes CEOs
    Mitch Wagner, West Coast Bureau Chief, Light Reading, 7/27/2015
    Like Us on Facebook
    Twitter Feed
    Webinar Archive
    BETWEEN THE CEOs - Executive Interviews
    Basil Alwan, President of IP Routing & Transport at Alcatel-Lucent, discusses virtualization, cultural challenges, the capex crunch and more with Light Reading founder and CEO Steve Saunders.
    Guavus CEO Anukool Lakhina talks to Light Reading founder and CEO Steve Saunders about the role of operational analytics in the communications services and networking sectors, particularly in relation to IoT.
    Cats with Phones
    Cat Sense Click Here
    Can you hear me now?