Individual service providers have yet to reveal anticipated Sandy-related costs, but more details about the financial impact of the storm could emerge next week, when Cablevision and TW Cable report third-quarter earnings. Verizon, meanwhile, said it's too early to estimate the financial impact from the storm, but did note in an 8-K filing Friday that Sandy will have a "significant" effect on the company's fourth-quarter operating results. (See Service Providers Still Fighting in Sandy's Aftermath.)
Service providers are working round the clock to get services restored, but access to power appears to be the long pole in the tent. Cablevision, for example, reported that about half its customers were without power as of Thursday morning. Verizon spokesman Bill Kula confirmed that the company expects to have services back up "in the hardest impacted zones ranging from a few days to up to two weeks." The latter timeframe is the "worst case scenario based on the restoration of commercial power," he added. In the meantime, Verizon, which hasn't said how many customers have been affected by the storm, has hundreds of central offices operating on backup generators. "The broader story is that we're making steady progress daily," Kula said.
Boxee is priming the pump for its new $99 broadband-connected device with a set of introductory offers, including three months of Netflix Inc. (Nasdaq: NFLX), three months of its cloud-based No Limits DVR (normally $14.99 per month), a $5.99 credit from Vudu, and a free month of Spotify Premium. The Boxee TV device, which blends OTT video and apps with over-the-air TV, went on sale Thursday at Walmart stores, Walmart.com and at Boxee.tv. Boxee is also working on deals that will bring authenticated TV Everywhere content to its new platform. (See Boxee CEO Now a Friend of Big Cable?)
Over-the-top video revenues will surge from an expected $8.2 billion this year to more than $32 billion by 2017, predicts ABI Research . Subscription services such as Netflix have dominated the OTT market of late, but the firm expects OTT rentals to supplant subscription revenues by 2014.
Cablevision on Friday said customers will get credit for any full or partial day during which Optimum services were down, including any disruption brought on by power outage. Customers can also exchange set-tops and other equipment damaged by the storm at no cost. More detail here. JB
Cox provided an update on its recovery from the storm as of Friday afternoon (Nov. 2):
- Back to business as usual in Virginia and Connecticut
- 98% of customers have working service in Rhode Island (versus 87 percent the morning of Oct. 31)
- More than 90 percent have working service in Clevelend (up from 70 percent as of the morning of Oct. 31).
The remainder in R.I. and Cleveland have a power or network issue "and we will continue to work closely with power companies until all service is restored," Cox spokesman Todd Smith said via e-mail. JB
A CSP's digital transformation involves so much more than technology. Crucial – and often most challenging – is the cultural transformation that goes along with it. As Sigma's Chief Technology Officer, Catherine Michel has extensive experience with technology as she leads the company's entire product portfolio and strategy. But she's also no stranger to merging technology and culture, having taken a company — Tribold — from inception to acquisition (by Sigma in 2013), and she continues to advise service providers on how to drive their own transformations. This impressive female leader and vocal advocate for other women in the industry will join Women in Comms for a live radio show to discuss all things digital transformation, including the cultural transformation that goes along with it.