Light Reading
It has taken almost three years to reach this point, but Google Fiber has begun to connect customers in Kansas City, Kan.

Google Fiber Starts to Hook Up Customers

Jeff Baumgartner
LR Cable News Analysis
Jeff Baumgartner
11/13/2012
50%
50%

As it approaches the three-year anniversary of revealing its project in February 2010, Google Fiber announced Tuesday that it has begun to connect homes to its 1Gbit/s network in Kansas City, Kan. (See Google Jumps Into Gigabit FTTH.)

That first "fiberhood" (areas with 250 to 1,500 homes) is the Hannover Heights section of Kansas City, Kan. Next in line is the Dub's Dread fiberhood in Kansas, where customers have until Nov. 15 to pick their service plans before installations begin in December.

Google Fiber expects to get more aggressive in 2013, as it makes plans to extend service to another five areas this winter, more than a dozen next spring, and even more in the summer of 2013. In all, 180 of the 202 initial fiberhoods identified in Kansas City, Kan., and Kansas City, Mo., reached their pre-registration goals to get Google Fiber service. (See Google to Light Up Second Fiberhood, 89% of Google Fiberhoods Make the Cut and KC Gets Google Fiber for Real in October.)

While today marks the "official" start of installations, Google Fiber noted on its blog that it has been "working in a few homes over the last few weeks" so it can iron out the kinks before it gets going in earnest.

Google Fiber has not revealed how many customers will be connected in this first wave, but its customer service leader, Alana Karen, told the Kansas City Business Journal that fewer than 100 have had the service since October. (See Google Fiber's Drive for Density and How Long Will Google Keep the Fiber Flowing? )

Google said it's aiming for a one-visit installation process, but at this juncture it consists of two parts. Google will first pull fiber and terminate it at the subscriber's home, then follow up with the in-home installation. Google Fiber posted this video so customers will know what to expect:



To mark the occasion this afternoon, Google Fiber live-streamed an installation at an office in Hannover Heights shared by The KC Startup Village, an initiative dedicated to area startups. Yes, it was as exciting as it looks here:



Google Fiber's 1Gbit/s broadband service will run $70 per month alongside a subscription TV bundle that starts at $120 per month. Google's also offering a "free" 5Mbit/s downstream by 1Mbit/s upstream service to customers who pay the $300 construction fee. (See Google Fiber Bundles TV, Shuns Data Caps.)

As Google Fiber expands in the Kansas Cities, it will run up against Time Warner Cable Inc. (NYSE: TWC), AT&T Inc. (NYSE: T), SureWest Communications (Nasdaq: SURW) and, to a small degree, Comcast Corp. (Nasdaq: CMCSA, CMCSK).

TW Cable Executive VP and Chief Strategy, People and Corporate Development Officer Peter Stern, who clearly needs a longer title, downplayed the competitive effects of Google Fiber today during an SNL Kagan event in New York. He argued that Google Fiber does not have a business case, and that the cable operator has lost only 18 customers so far to Google Fiber's free broadband tier, according to tweets from SNL Kagan's Deborah Yao. (See TWC Wants Piece of Google Fiber's Sweet Deal and TW Cable Sizes Up Google Fiber Threat .)

— Jeff Baumgartner, Site Editor, Light Reading Cable

(4)  | 
Comment  | 
Print  | 
Newest First  |  Oldest First  |  Threaded View
Jeff Baumgartner
50%
50%
Jeff Baumgartner,
User Rank: Light Beer
12/5/2012 | 5:17:45 PM
re: Google Fiber Starts to Hook Up Customers


Anyone else tune in for it?  My feed was so choppy and stutter-licious that I just had to give up on it.
JB

patentchoi
50%
50%
patentchoi,
User Rank: Light Beer
12/5/2012 | 5:17:42 PM
re: Google Fiber Starts to Hook Up Customers


This will certainly be closely watched by the service providers. Is this service only for residential or can it be used for business as well ? What is the 'real' data cap ? The 'Free internet' offer is the one that is going to drive the competitors nuts. Now if they buy Netflix and have an almost free basic-internet + basic-TV-shows bundle, that would make things very interesting !

Jeff Baumgartner
50%
50%
Jeff Baumgartner,
User Rank: Light Beer
12/5/2012 | 5:17:15 PM
re: Google Fiber Starts to Hook Up Customers


Google's been pretty good at answering general questions about the fiber project, but not that one.  I've asked multiple times so i'll keep nudging them, but I thought I saw something mentioning that it is a point-to-point set-up. But i'll do some more checking and fill you in once i know for sure. JB

bobflorian
50%
50%
bobflorian,
User Rank: Light Beer
12/5/2012 | 5:17:15 PM
re: Google Fiber Starts to Hook Up Customers


Hey Jeff,


Is this some kind of PON system? Dedicated fiber?


 


Greg


 

Flash Poll
From The Founder
It's clear to me that the communications industry is divided into two types of people, and only one is living in the real world.
LRTV Interviews
The New Wave of IP + Optical Integration

11|21|14   |   04:29   |   (7) comments


At the Alcatel-Lucent Technology Symposium, Heavy Reading senior analyst Sterling Perrin talks about how SDN has reshaped the discussion around packet and optical integration.
LRTV Huawei Video Resource Center
Huawei Highlights at BBWF 2014

11|20|14   |   3:40   |   (1) comment


Broadband World Forum is one of the world's largest telecoms, media and technology events with over 7,800 senior executives from across the globe converging on Amsterdam every year to identify the Next Big Thing. BBWF is an exciting place to meet the entire industry under one roof and identify the latest in network innovation, service optimization and customer ...
LRTV Huawei Video Resource Center
How Will BCMS Stimulate Margin for Broadband Operators?

11|19|14   |   6:52   |   (0) comments


In BBWF 2014, Liu Shuqing emphasizes the value of FMC 2.0 based full service experience by throwing light on the BCMS solution. The underlying principle of this innovative technique is to create network robustness and driving network from connection oriented to ACE – BAND oriented infrastructure, in which applications, cloud, and user experiences will be an asset ...
LRTV Huawei Video Resource Center
SingleFAN3.0: Better Connected Experience

11|19|14   |   3:06   |   (1) comment


At the BBWF 2014, David Hu, the VP of Huawei Access Network Product Line, talked about the future of access networks – SingleFAN3.0: faster broadband, wider coverage, and smarter connection.
LRTV Interviews
Basil Alwan Interview: The Road to Cloud

11|19|14   |   09:09   |   (0) comments


Alcatel-Lucent's head of IP and Transport talks about the migration towards a web-like networking environment, the impact of the cloud, SDN and NFV, and the yet-to-be-announced FP4 chip.
LRTV Documentaries
FairPoint Makes a Fair Point About Analytics

11|19|14   |   1:56   |   (1) comment


The US-based communication service provider gets to grips with advanced analytics, tackling data and breaking down the silos within its own business.
LRTV Documentaries
Analytics Lets C Spire Get to Know Subs

11|19|14   |   3:01   |   (2) comments


It's all about the data for US operator C Spire as it uses analytics to personalize its customer service down to individual subscribers.
LRTV Interviews
Nuage Branches Out With SDN: CEO Interview

11|17|14   |   9:32   |   (0) comments


Sunil Khandekar, CEO of Alcatel-Lucent's SDN-focused unit Nuage Networks, talks about the opportunities and challenges of breaking out of the data center into wide-area networks.
Light Reedy
Telecom Analytics Grows Up

11|14|14   |   1:15   |   (4) comments


The big data analytics debate has moved on from a year ago, with some experts suggesting it's no longer a technology challenge.
LRTV Huawei Video Resource Center
Huawei Compass

11|14|14   |   3:17   |   (1) comment


At OpenStack Summit 2014, Shuo Yang, Huawei Principal Cloud Infrastructure Architect introduced Huawei Compass, the software tool for solving customers' problems on the journey of OpenStack Cloud.
LRTV Huawei Video Resource Center
Huawei's Cloud Strategy in European Region

11|14|14   |   2:56   |   (1) comment


At OpenStack Summit 2014, Dr. Gotz, CTO of Huawei IT in European Region introduced Huawei's cloud strategy in European region.
LRTV Huawei Video Resource Center
Huawei's Contribution on OpenStack

11|14|14   |   5:58   |   (0) comments


At OpenStack Summit 2014, Dennis Gu, Huawei Chief Architect of Cloud Computing introduced the relationship between OpenStack and cloud computing, and Huawei's contribution on OpenStack.
Upcoming Live Events
December 2, 2014, New York City
December 3, 2014, New York City
December 8-10, 2014, Reykjavik, Iceland
February 12, 2015, Atlanta, GA
April 14, 2015, New York City, NY
May 6, 2015, McCormick Convention Center, Chicago, IL
May 13-14, 2015, The Westin Peachtree, Atlanta, GA
June 9-10, 2015, Chicago, IL
Infographics
Irish Telecom outlines the rise of VoIP technology, including its adoption within businesses and their perception of its quality.
Hot Topics
Bell Labs Chief Slams 'Toy' Networks
Robert Clark, 11/19/2014
$38.3M: Ain't That a Kik in the SMS
Sarah Reedy, Senior Editor, 11/20/2014
Do You Have a 2020 Vision?
Dennis Mendyk, Vice President of Research, Heavy Reading, 11/21/2014
The New Wave of IP + Optical Integration
Ray Le Maistre, Editor-in-chief, 11/21/2014
Google, AT&T, BT Unite on Network Data Models
Carol Wilson, Editor-at-large, 11/20/2014
Like Us on Facebook
Twitter Feed