Service Provider Information Technology, or SPIT, is Light Reading's term for the evolving set of non-traditional telecom (and data networking) technologies that allow for a greater degree of flexibility in the creation, management, delivery, and monetization of new-generation communications services.Learn More
SPIT Infographic
What exactly is Service Provider IT and how does it relate to the communications ecosystem? Here's a graphic that'll give you a snapshot of what we're talking about and appeal to your inherent aesthetic sensibilities
SPIT Manifesto
What is SPIT, why is it 'hot stuff' and how does it relate to the major challenges facing communications service providers today? The updated SPIT Manifesto answers these questions and achieves the near impossible task of giving a slime green splat a happy home.Learn More
SPIT Video
For operators looking to develop, deliver and monetize new services, run their companies more efficiently and provide an overall better experience for their customers, Service Provider IT, or SPIT, is just as important as the network.Learn More
11:15 AM Service providers want to manage and measure the customer experience, but what good are data and usage stats when a customer service culture doesn't exist?
We get clients coming and asking these things, so I believe they do understand and are looking at the whole picture, whole CEM framework/ecosystem/etc.
We see it as essentially a human nature thing (CS at least). It's not limited to the telecoms space. It's the same in retail, hotel/leisure, gaming, etc. People respond to incentives. For one retail client, we implemented some 'sweeteners' for customer assistants. We then got feedback from shoppers. It showed a marked improvement in customer experience.
The blogs and comments are the opinions only of the writers and do not reflect the views of Light Reading. They are no substitute for your own research and should not be relied upon for trading or any other purpose.
Bill Me, Don't Bamboozle Me Phil Harvey 11/2/2012 - 8:15 AM All the effort service providers put into a simple, powerful network experience is wasted if the bills they send to consumers are confusing and full of unnecessary jargon and analytics
4G World 2012: Does LTE Add New Jobs? Phil Harvey 10/30/2012 - 7:30 AM Our salary report is making the rounds here at 4G World and carriers may need to fill very different types of jobs as more consumers start using LTE
Metaswitch Forum 2012: The CxO Show Phil Harvey 10/12/2012 - 11:00 AM Metaswitch CEO John Lazar and CTO Martin Taylor talk about the company's place in an evolving network and its future as a software-focused business
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