Yes, that's true and I should have noted that as one of the challenges. Do you think service providers could do more in the way of education or should vendors take on some of that training? I note how resourceful a lot of vendors were to customers by explaining things like the Broadband Stimulus -- this could be one of those interesting education/branding opportunities.
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Bill Me, Don't Bamboozle Me Phil Harvey 11/2/2012 - 8:15 AM All the effort service providers put into a simple, powerful network experience is wasted if the bills they send to consumers are confusing and full of unnecessary jargon and analytics
4G World 2012: Does LTE Add New Jobs? Phil Harvey 10/30/2012 - 7:30 AM Our salary report is making the rounds here at 4G World and carriers may need to fill very different types of jobs as more consumers start using LTE
Metaswitch Forum 2012: The CxO Show Phil Harvey 10/12/2012 - 11:00 AM Metaswitch CEO John Lazar and CTO Martin Taylor talk about the company's place in an evolving network and its future as a software-focused business
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