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AsiaBlog
Ray Le Maistre

Bharti's Big-Screen Experience

December 19, 2012 | Ray Le Maistre | Comments (2)
   
 
no ratings

6:50 AM -- Networks are large and complicated beasts, so it's handy for telco operations teams to have multiple views of what's happening to the infrastructure and how changes in the network might be impacting service quality.

India's leading operator, Bharti Airtel Ltd., decided it would deliver those multiple views all at once by building a screen with a larger surface area than a tennis court at its Universal Network Operations Center in Manesar, Gurgaon (just outside New Delhi).

Bharti's Network Experience
There's even enough screen room to show the cricket while checking out the health of the network...

The operator procured Service Provider Information Technology (SPIT) systems and know-how from customer experience partner Nokia Siemens Networks and believes it has an unrivalled view of its networks and the services being delivered to its 186 million mobile and 3.3 million fixed line users in India.

For the full story and more pictures, check out this full report from Light Reading India editor Gagandeep Kaur -- Airtel's Wall of Pride.

— Ray Le Maistre, International Managing Editor, Light Reading

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aavinay
User Ranking
Thursday December 20, 2012 9:39:14 AM
no ratings

Excellent view...Till now, it was all about Reliance when it came to great Network Experience/ Operation Center...But Bharti is clearly taking lead here...congrats..Vinay, New Delhi

Ray Le Maistre
User Ranking
Wednesday December 19, 2012 8:20:33 AM
no ratings

It looks amazing and all sounds very impressive, but...

The big question is -- will Airtel's customers benefit from this move? Will their customer experience improve at all?

The blogs and comments are the opinions only of the writers and do not reflect the views of Light Reading. They are no substitute for your own research and should not be relied upon for trading or any other purpose.

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