Denise Culver, Research Analyst for Heavy Reading, blogged about the new Heavy Reading IP Services Insider, "VoIP Call Centers Adapt to a BYOD World." She notes: “Increasingly, companies are utilizing VoIP call centers as a model for other parts of their business. For example, a sales group can be treated like a call center, using tools such as prioritized skills routing to ensure that the right type of prospect gets to the right sales representative.” Read more of her blog here.
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That's Research Rewind for this week. Until next Friday, we'll see you online at Pyramid Research and Heavy Reading.
May the telecom be with you!
The blogs and comments are the opinions only of the writers and do not reflect the views of Light Reading. They are no substitute for your own research and should not be relied upon for trading or any other purpose.
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