& cplSiteName &

AT&T U-verse Suffers Nationwide Outage

Sarah Thomas
1/27/2014
50%
50%

AT&T's U-verse broadband service is currently suffering a nationwide outage, a technician confirmed Monday morning.

The carrier has yet to confirm the outage in a statement or on its social media sites, but a call into AT&T Inc. (NYSE: T)'s support center confirmed U-verse is down across the country. A support representative said that most reports indicate limited web functions are working, but browsing is stalled and web pages won't load.

She also offered this reporter a credit once the outage is resolved, although had no timeline on when that might happen. According to several tweets, the outage has been going on for at least the past seven hours.

This isn't the first outage AT&T's broadband service has experienced. In fact, it's one of several this month alone. How a service provider handles its customers and explains an outage like this often goes a long way in helping -- or hurting -- its reputation. (See AT&T U-verse Website Outage, AT&T Confirms U-verse 'Issue', AT&T Faces Backlash Over U-verse Outage, AT&T Says U-verse Is Back Online, and The Big Deal About Small Outages.)

[UPDATE: AT&T's official statement on the outage was that it only affected a "limited number of AT&T customers across multiple states" due to a third-party web hosting service issue. The Down Detector site, which tracks outages and technology failures, shows U-Verse outages in several parts of California, Texas, New York, Chicago, Missouri, and several other states. Complaints to AT&T peaked at 1,091, a relatively large number for residential use in the morning of a work day. (See AT&T Remedies U-Verse Broadband Outage.)]

— Sarah Reedy, Senior Editor, Light Reading

(21)  | 
Comment  | 
Print  | 
Newest First  |  Oldest First  |  Threaded View        ADD A COMMENT
Page 1 / 3   >   >>
rowenabcherry
50%
50%
rowenabcherry,
User Rank: Light Beer
4/7/2014 | 11:45:15 AM
UVerse Down
UVerse TV is down in Michigan
Mwat0811
100%
0%
Mwat0811,
User Rank: Light Beer
4/6/2014 | 6:13:57 PM
Re: Back in business
They have given a time frame of 24 hours twice now, because they missed it the first time. If you look at downdetector.com you will see multiple cities down across the U.S., Kansas City, Dallas, Houston, New York, Atlanta, etc...
Sarah Thomas
50%
50%
Sarah Thomas,
User Rank: Blogger
4/6/2014 | 2:23:16 PM
Re: Back in business
Wow, a two-day outage is pretty bad. I can't find anything about it online. Have they updated you yet? I'd expect a big credit for this. I believe they offer $35 per day, but if it's broadband and TV, I'd ask for more. Keep us posted!
Mwat0811
50%
50%
Mwat0811,
User Rank: Light Beer
4/6/2014 | 12:07:50 PM
Re: Back in business
I see this thread is from January 2014. Today is April 6 2014 and Uverse has been out since Friday the 4th. No TV no Internet, no answers. They are saying nothing in respects to when service is to be restored all they are saying is that they have a massive outage. I am in the Kansas City area. They need to communicate updates. Google Fiber is looking more attractive now.
Sarah Thomas
100%
0%
Sarah Thomas,
User Rank: Blogger
1/27/2014 | 2:55:46 PM
Re: Back in business
True, athough losing all my DVRed shows after being out of town for a week was pretty devastating. I ended up falling asleep on the couch to a black screen with a big red 'x' on it. :)
MarkC73
50%
50%
MarkC73,
User Rank: Light Sabre
1/27/2014 | 2:51:35 PM
Re: Back in business
Hah at least you got a call back, just kidding, everyone knows that if I don't have internet, I'm not staying.  TV I can live without for a day or two, but if there's no internet I'm moving, heck I'll go into work if I have to.  Ok, that's not true, I don't need internet while I'm eating or drinking, or on vacation.  But I do too much of the first two and not enough of the last.
Sarah Thomas
50%
50%
Sarah Thomas,
User Rank: Blogger
1/27/2014 | 2:45:11 PM
Re: Even a Quick Resolution May Not Be Enough
I bet they are much more likely to do that when they can blame a third party, like today's "third-party web hosting service."
Sarah Thomas
50%
50%
Sarah Thomas,
User Rank: Blogger
1/27/2014 | 2:43:43 PM
Re: Back in business
They don't at all. I usually ride them out, but I work at home so couldn't today. She did call to tell me when service was restored, but only because I called in.
sam masud
50%
50%
sam masud,
User Rank: Light Sabre
1/27/2014 | 2:27:57 PM
Re: Even a Quick Resolution May Not Be Enough
Sarah,

What might help, at least in terms of PR, is if these companies would come clean when they problems like this. Who are they trying to hide things from? After all, AT&T's subs know there is/was a problem.

 
MarkC73
50%
50%
MarkC73,
User Rank: Light Sabre
1/27/2014 | 2:27:13 PM
Re: Back in business
I agree that's a long time without saying anything, how does ATT normally communicate with you on outages? (webpage,call in, local news/radio etc)
Page 1 / 3   >   >>
From The Founder
Download our complete guide to de-risking NFV deployment in 2016, including:
  • An eight-step strategy to deploying NFV safely, based on input from the companies that have already started virtualizing their production networks.
  • Interviews with leading executives at Colt, AT&T, Deutsche Telekom, Cisco, Nokia, ZTE, Ericsson and Heavy Reading.
  • Flash Poll
    Live Streaming Video
    Prepping for the Future: Upskill U Explained
    During this short kick-off video, Doug Webster, Vice President of Service Provider Marketing, Cisco, and Light Reading’s CEO & Founder Steve Saunders give an overview of Upskill U.
    LRTV Interviews
    Demand Surges for On-Demand Ads

    5|5|16   |     |   (0) comments


    Ed Knudson, VP, Product and Strategy at Canoe Ventures, discusses the rising appeal of VoD ads and the challenges on inserting ads dynamically in live TV programming.
    LRTV Custom TV
    Exclusive: Video Interview With Sckipio CEO David Baum

    5|5|16   |     |   (0) comments


    At his headquarters in Tel Aviv, G.fast visionary David Baum, CEO of Sckipio, provided an exclusive interview to Light Reading and showed how innovations in rate and reach, vector densities, fast reconnecting times and SFP-based residential gateways are expanding the potential of G.fast.
    Telecom Innovators Video Showcase
    Atrinet's NetACE – Migration to NFV & SDN With NetOps-Driven LSO

    5|4|16   |     |   (0) comments


    At Atrinet's headquarters, Ray Le Maistre sits down with Roy Silon to get an in-depth look into the company's focus and the secret recipe for their success.
    LRTV Huawei Video Resource Center
    Amsterdam ArenA, Powered by Huawei

    5|4|16   |     |   (0) comments


    Huawei's ICT solutions power the state-of-the-art Amsterdam ArenA, turning it into a smart stadium.
    LRTV Interviews
    Testing When There's No 'There' There

    5|4|16   |     |   (1) comment


    The benefits of SDN/NFV are well known, but the transition comes with some challenges, prominent among them is: how do you test a network that has been abstracted and has the potential to be endlessly reconfigurable? Light Reading was at NFV World Congress in Santa Clara, Calif., where we bumped into Mats Nordlund, CEO and co-founder of Netrounds, a Swedish ...
    LRTV Interviews
    Ditching the Slash & the Orchestration Wars

    5|3|16   |     |   (2) comments


    SDN and NFV have been inextricably bound with each other for so long that on a conceptual level, smooshing them together into one catch-all phrase – SDNFV – is now justifiable, according to Dan Pitt, executive director of the Open Networking Foundation (ONF). Light Reading spoke to Pitt at the NFV World Congress, where he explained that the next ...
    LRTV Custom TV
    ZTE TV Connect Highlights

    5|3|16   |     |   (0) comments


    ZTE gives us a tour of its booth and new products at TV Connect in London.
    LRTV Custom TV
    Deluxe's Unified Delivery Solution

    5|3|16   |     |   (0) comments


    Join Alan Breznick of Light Reading and visit the Deluxe booth at NAB! Here you'll find Deluxe's Unified Delivery Solution, OTT video, virtual reality, HDR, 4K and much more!
    LRTV Interviews
    Verizon Puts Gray Boxes in the Shade

    5|2|16   |   04:33   |   (1) comment


    When it comes to the white box trend, "gray" boxes, which have a slight proprietary twist, don't give service providers and end users the advantages they're seeking, according to Verizon's Vice President of Product and New Business Innovation Shawn Hakl.
    LRTV Custom TV
    Dealing With a Disrupted Video Market

    5|2|16   |     |   (0) comments


    Ericsson's Simon Frost discusses how traditional pay-TV providers can cope with the big changes wrought by the rise of OTT video and IP technology.
    LRTV Custom TV
    The VNF Responsibility of Red Hat

    5|2|16   |     |   (0) comments


    At MWC, Caroline Chappell of Heavy Reading visits the Red Hat booth and sits down with Chris Wright to talk about the responsibility the VNF needs to take on in order to ensure the operators get the carrier-grade performance they expect for their network.
    LRTV Interviews
    AT&T Expert on the Key Pillars of UC

    4|29|16   |   03:58   |   (0) comments


    Vishy Gopalakrishnan, AVP of product marketing at AT&T, talks about the three developments that are making unified communications and collaboration secure and reliable for enterprise users.
    Upcoming Live Events
    May 23, 2016, Austin, TX
    May 23, 2016, Austin Convention Center
    May 24-25, 2016, Austin Convention Center, Austin, TX
    September 13-14, 2016, The Curtis Hotel, Denver, CO
    December 6-8, 2016,
    June 16-18, 2017, Austin Convention Center, Austin, TX
    All Upcoming Live Events
    Infographics
    A new survey conducted by Heavy Reading and TM Forum shows that CSPs around the world see the move to digital operations as a necessary part of their overall virtualization strategies.
    Hot Topics
    WiCipedia: Woman Cards & Bitch Switches
    Sarah Thomas, Director, Women in Comms, 4/29/2016
    Sprint CEO: Our Spectrum Is for 5G
    Dan Jones, Mobile Editor, 5/3/2016
    Amazon & Other 'Big 4' Cloud Providers Crushing Competitors
    Mitch Wagner, West Coast Bureau Chief, Light Reading, 4/29/2016
    Rovi Reels in TiVo for $1.1B
    Mari Silbey, Senior Editor, Cable/Video, 4/29/2016
    Showdown at the OpenStack Corral
    Carol Wilson, Editor-at-large, 5/3/2016
    Like Us on Facebook
    Twitter Feed
    BETWEEN THE CEOs - Executive Interviews
    In this latest installment of the CEO Chat series, Craig Labovitz, co-founder and CEO of Deepfield, sits down with Light Reading's Steve Saunders in Light Reading's New York City office to discuss how Deepfield fits in with the big data trend and more.
    Grant van Rooyen, president and CEO of Cologix, sits down with Steve Saunders, founder and CEO of Light Reading, in the vendor's New Jersey facility to offer an inside look at the company's success story and discuss the importance of security in the telecom industry.
    Animals with Phones
    Sloth Mail Click Here
    Sloth mail -- somehow even slower than snail mail.
    Live Digital Audio

    Of all the tech companies in the Valley, Intel has made the most aggressive commitment to building a diverse and inclusive workplace culture. It's doing so by taking concrete, measurable steps, making a large financial investment and through a commitment to complete transparency about its progress. In this radio show, WiC Director Sarah Thomas will be joined by Shlomit Weiss, Intel's Vice President, Data Center Group, and General Manager of Networking Engineering, who will share with us why Intel is tackling this huge challenge, how and to what effect. She will also discuss her unique experiences leading development of Client SOC development in the past and today leading development of all of the chipmaker's silicon hardware for networking IPs and discrete devices and managing a team of 600 engineers across Israel, Europe and the US.