Light Reading
Reports indicate that browsing is stalled and web pages won't load.

AT&T U-verse Suffers Nationwide Outage

Sarah Thomas
1/27/2014
50%
50%

AT&T's U-verse broadband service is currently suffering a nationwide outage, a technician confirmed Monday morning.

The carrier has yet to confirm the outage in a statement or on its social media sites, but a call into AT&T Inc. (NYSE: T)'s support center confirmed U-verse is down across the country. A support representative said that most reports indicate limited web functions are working, but browsing is stalled and web pages won't load.

She also offered this reporter a credit once the outage is resolved, although had no timeline on when that might happen. According to several tweets, the outage has been going on for at least the past seven hours.

This isn't the first outage AT&T's broadband service has experienced. In fact, it's one of several this month alone. How a service provider handles its customers and explains an outage like this often goes a long way in helping -- or hurting -- its reputation. (See AT&T U-verse Website Outage, AT&T Confirms U-verse 'Issue', AT&T Faces Backlash Over U-verse Outage, AT&T Says U-verse Is Back Online, and The Big Deal About Small Outages.)

[UPDATE: AT&T's official statement on the outage was that it only affected a "limited number of AT&T customers across multiple states" due to a third-party web hosting service issue. The Down Detector site, which tracks outages and technology failures, shows U-Verse outages in several parts of California, Texas, New York, Chicago, Missouri, and several other states. Complaints to AT&T peaked at 1,091, a relatively large number for residential use in the morning of a work day. (See AT&T Remedies U-Verse Broadband Outage.)]

— Sarah Reedy, Senior Editor, Light Reading

(21)  | 
Comment  | 
Print  | 
Newest First  |  Oldest First  |  Threaded View
Page 1 / 3   >   >>
rowenabcherry
50%
50%
rowenabcherry,
User Rank: Light Beer
4/7/2014 | 11:45:15 AM
UVerse Down
UVerse TV is down in Michigan
Mwat0811
100%
0%
Mwat0811,
User Rank: Light Beer
4/6/2014 | 6:13:57 PM
Re: Back in business
They have given a time frame of 24 hours twice now, because they missed it the first time. If you look at downdetector.com you will see multiple cities down across the U.S., Kansas City, Dallas, Houston, New York, Atlanta, etc...
SarahReedy
50%
50%
SarahReedy,
User Rank: Blogger
4/6/2014 | 2:23:16 PM
Re: Back in business
Wow, a two-day outage is pretty bad. I can't find anything about it online. Have they updated you yet? I'd expect a big credit for this. I believe they offer $35 per day, but if it's broadband and TV, I'd ask for more. Keep us posted!
Mwat0811
50%
50%
Mwat0811,
User Rank: Light Beer
4/6/2014 | 12:07:50 PM
Re: Back in business
I see this thread is from January 2014. Today is April 6 2014 and Uverse has been out since Friday the 4th. No TV no Internet, no answers. They are saying nothing in respects to when service is to be restored all they are saying is that they have a massive outage. I am in the Kansas City area. They need to communicate updates. Google Fiber is looking more attractive now.
SarahReedy
100%
0%
SarahReedy,
User Rank: Blogger
1/27/2014 | 2:55:46 PM
Re: Back in business
True, athough losing all my DVRed shows after being out of town for a week was pretty devastating. I ended up falling asleep on the couch to a black screen with a big red 'x' on it. :)
MarkC73
50%
50%
MarkC73,
User Rank: Light Sabre
1/27/2014 | 2:51:35 PM
Re: Back in business
Hah at least you got a call back, just kidding, everyone knows that if I don't have internet, I'm not staying.  TV I can live without for a day or two, but if there's no internet I'm moving, heck I'll go into work if I have to.  Ok, that's not true, I don't need internet while I'm eating or drinking, or on vacation.  But I do too much of the first two and not enough of the last.
SarahReedy
50%
50%
SarahReedy,
User Rank: Blogger
1/27/2014 | 2:45:11 PM
Re: Even a Quick Resolution May Not Be Enough
I bet they are much more likely to do that when they can blame a third party, like today's "third-party web hosting service."
SarahReedy
50%
50%
SarahReedy,
User Rank: Blogger
1/27/2014 | 2:43:43 PM
Re: Back in business
They don't at all. I usually ride them out, but I work at home so couldn't today. She did call to tell me when service was restored, but only because I called in.
sam masud
50%
50%
sam masud,
User Rank: Light Sabre
1/27/2014 | 2:27:57 PM
Re: Even a Quick Resolution May Not Be Enough
Sarah,

What might help, at least in terms of PR, is if these companies would come clean when they problems like this. Who are they trying to hide things from? After all, AT&T's subs know there is/was a problem.

 
MarkC73
50%
50%
MarkC73,
User Rank: Light Sabre
1/27/2014 | 2:27:13 PM
Re: Back in business
I agree that's a long time without saying anything, how does ATT normally communicate with you on outages? (webpage,call in, local news/radio etc)
Page 1 / 3   >   >>
Flash Poll
From The Founder
It's clear to me that the communications industry is divided into two types of people, and only one is living in the real world.
LRTV Documentaries
The Rise of Virtual CPE

1|27|15   |   01:38   |   (2) comments


As NFV strategies evolve from tests and trials to production telco networks, expect to hear a lot about virtual CPE (customer premises equipment) rollouts during 2015.
LRTV Documentaries
Optical Is Hot in 2015

1|23|15   |   01:56   |   (2) comments


Optical comms technology underpins the whole communications sector and there are some really hot trends set for 2015.
LRTV Custom TV
Policy Control in the Fast Lane

1|22|15   |   2:57   |   (0) comments


What's making policy control strategic in 2015 and beyond? Amdocs talks with Heavy Reading's Graham Finnie about the key factors driving change in the data services landscape. Find out what his policy management research reveals about the road ahead for policy control – and sign up for
LRTV Documentaries
Highlights From the 2020 Vision Executive Summit

1|21|15   |   4:33   |   (2) comments


In December 2014, Light Reading brought together telecom executives in Reykjavik, Iceland to discuss their vision for high-capacity networks through the end of the decade. The intimate, interactive meeting was set against the backdrop of Iceland's spectacular natural beauty. As one of the event's founding sponsors, Cisco's Doug Webster shared his company's ...
LRTV Huawei Video Resource Center
Huawei Pay-TV Partner Harmonic, Helping Carriers Accelerate 4K Video Deployment with Huawei

1|20|15   |   5:42   |   (1) comment


At IBC, Peter Alexander, Senior Vice President & CMO at Harmonic, speaks about the growing interest in pay-TV service and its branching into multiple devices.
LRTV Huawei Video Resource Center
Sony Marketing Director Olivier Bovis Discusses the Outlook for 4K and Cooperation With Huawei at IBC 2014

1|20|15   |   6:50   |   (0) comments


At IBC, Olivier Bovis, Marketing Director of Sony, speaks about the coming of the 4K era.
LRTV Huawei Video Resource Center
Huawei Pay-TV Partner Envivio, Helping Carriers Accelerate 4K Video Deployment

1|20|15   |   2:57   |   (0) comments


At IBC, Olivier Bovis, Marketing Director of Sony, speaks about the coming of the 4K era.
LRTV Huawei Video Resource Center
Pay-TV's Networked Future

1|20|15   |   6:29   |   (0) comments


At IBC, Jeff Heynen, Principal Analyst at Infonetics, speaks about the future of the pay-TV industry and its transition.
LRTV Huawei Video Resource Center
Jeff Heynen: Distributed Access Will Help MSOs Compete in the Future

1|20|15   |   2:26   |   (0) comments


At IBC, Jeff Heynen, Principal Analyst at Infonetics, speaks about moving to distributed access and the future trend of cable business.
LRTV Interviews
Cisco Talks Transformation

1|20|15   |   13:02   |   (0) comments


In December 2014, Steve Saunders sat down with Cisco VP of Products & Solutions Marketing Doug Webster at Light Reading's 2020 Vision executive summit in Reykjavik, Iceland. They spoke about Cisco's approach to network virtualization as well as how service providers can begin to monetize high-capacity networks through the end of the decade.
LRTV Interviews
Bob Wilson, Arsenal Legend: The Light Reading Interview

1|16|15   |   35:36   |   (3) comments


Arsenal goalkeeping legend Bob Wilson was Light Reading's guest interviewee at the 2020 Vision Executive Summit in December. See what the former soccer star and sports broadcaster had to say when he took to the stage in Iceland.
LRTV Custom TV
What MEF Third Network Initiative Means for SDN & NFV

1|14|15   |   6:13   |   (0) comments


Vitesse Semiconductor CTO Martin Nuss discusses the importance of the MEF Third Network initiative and why it's good news for SDN/NFV industry initiatives.
Upcoming Live Events
February 5, 2015, Washington, DC
February 19, 2015, The Fairmont San Jose, San Jose, CA
March 17, 2015, The Cable Center, Denver, CO
April 14, 2015, The Westin Times Square, New York City, NY
May 12, 2015, Grand Hyatt, Denver, CO
May 13-14, 2015, The Westin Peachtree, Atlanta, GA
June 8, 2015, Chicago, IL
June 9-10, 2015, Chicago, IL
June 9, 2015, Chicago, IL
September 9-10, 2015, The Westin Galleria Dallas, Dallas, TX
September 29-30, 2015, The Westin Grand Müchen, Munich, Germany
November 11-12, 2015, The Westin Peachtree Plaza, Atlanta, GA
December 1, 2015, The Westin Times Square, New York City
December 2-3, 2015, The Westin Times Square, New York City
Infographics
Hot Topics
Google Continues Gigabit Expansion
Jason Meyers, Senior Editor, Gigabit Cities/IoT, 1/27/2015
BlackBerry Wants Net Neutrality Protection – That's Just Sad
Mitch Wagner, West Coast Bureau Chief, Light Reading, 1/22/2015
Verizon Ready for Google MVNO Challenge
Dan Jones, Mobile Editor, 1/22/2015
FiOS Picks Up Pace Again
Alan Breznick, Cable/Video Practice Leader, 1/22/2015
Indiana Carrier Takes Fiber to the Farm
Jason Meyers, Senior Editor, Gigabit Cities/IoT, 1/22/2015
Like Us on Facebook
Twitter Feed
Webinar Archive