Light Reading

AT&T U-verse Suffers Nationwide Outage

Sarah Thomas
1/27/2014
50%
50%

AT&T's U-verse broadband service is currently suffering a nationwide outage, a technician confirmed Monday morning.

The carrier has yet to confirm the outage in a statement or on its social media sites, but a call into AT&T Inc. (NYSE: T)'s support center confirmed U-verse is down across the country. A support representative said that most reports indicate limited web functions are working, but browsing is stalled and web pages won't load.

She also offered this reporter a credit once the outage is resolved, although had no timeline on when that might happen. According to several tweets, the outage has been going on for at least the past seven hours.

This isn't the first outage AT&T's broadband service has experienced. In fact, it's one of several this month alone. How a service provider handles its customers and explains an outage like this often goes a long way in helping -- or hurting -- its reputation. (See AT&T U-verse Website Outage, AT&T Confirms U-verse 'Issue', AT&T Faces Backlash Over U-verse Outage, AT&T Says U-verse Is Back Online, and The Big Deal About Small Outages.)

[UPDATE: AT&T's official statement on the outage was that it only affected a "limited number of AT&T customers across multiple states" due to a third-party web hosting service issue. The Down Detector site, which tracks outages and technology failures, shows U-Verse outages in several parts of California, Texas, New York, Chicago, Missouri, and several other states. Complaints to AT&T peaked at 1,091, a relatively large number for residential use in the morning of a work day. (See AT&T Remedies U-Verse Broadband Outage.)]

— Sarah Reedy, Senior Editor, Light Reading

(21)  | 
Comment  | 
Print  | 
Newest First  |  Oldest First  |  Threaded View
Page 1 / 3   >   >>
rowenabcherry
50%
50%
rowenabcherry,
User Rank: Light Beer
4/7/2014 | 11:45:15 AM
UVerse Down
UVerse TV is down in Michigan
Mwat0811
100%
0%
Mwat0811,
User Rank: Light Beer
4/6/2014 | 6:13:57 PM
Re: Back in business
They have given a time frame of 24 hours twice now, because they missed it the first time. If you look at downdetector.com you will see multiple cities down across the U.S., Kansas City, Dallas, Houston, New York, Atlanta, etc...
SarahReedy
50%
50%
SarahReedy,
User Rank: Blogger
4/6/2014 | 2:23:16 PM
Re: Back in business
Wow, a two-day outage is pretty bad. I can't find anything about it online. Have they updated you yet? I'd expect a big credit for this. I believe they offer $35 per day, but if it's broadband and TV, I'd ask for more. Keep us posted!
Mwat0811
50%
50%
Mwat0811,
User Rank: Light Beer
4/6/2014 | 12:07:50 PM
Re: Back in business
I see this thread is from January 2014. Today is April 6 2014 and Uverse has been out since Friday the 4th. No TV no Internet, no answers. They are saying nothing in respects to when service is to be restored all they are saying is that they have a massive outage. I am in the Kansas City area. They need to communicate updates. Google Fiber is looking more attractive now.
SarahReedy
100%
0%
SarahReedy,
User Rank: Blogger
1/27/2014 | 2:55:46 PM
Re: Back in business
True, athough losing all my DVRed shows after being out of town for a week was pretty devastating. I ended up falling asleep on the couch to a black screen with a big red 'x' on it. :)
MarkC73
50%
50%
MarkC73,
User Rank: Light Sabre
1/27/2014 | 2:51:35 PM
Re: Back in business
Hah at least you got a call back, just kidding, everyone knows that if I don't have internet, I'm not staying.  TV I can live without for a day or two, but if there's no internet I'm moving, heck I'll go into work if I have to.  Ok, that's not true, I don't need internet while I'm eating or drinking, or on vacation.  But I do too much of the first two and not enough of the last.
SarahReedy
50%
50%
SarahReedy,
User Rank: Blogger
1/27/2014 | 2:45:11 PM
Re: Even a Quick Resolution May Not Be Enough
I bet they are much more likely to do that when they can blame a third party, like today's "third-party web hosting service."
SarahReedy
50%
50%
SarahReedy,
User Rank: Blogger
1/27/2014 | 2:43:43 PM
Re: Back in business
They don't at all. I usually ride them out, but I work at home so couldn't today. She did call to tell me when service was restored, but only because I called in.
sam masud
50%
50%
sam masud,
User Rank: Light Sabre
1/27/2014 | 2:27:57 PM
Re: Even a Quick Resolution May Not Be Enough
Sarah,

What might help, at least in terms of PR, is if these companies would come clean when they problems like this. Who are they trying to hide things from? After all, AT&T's subs know there is/was a problem.

 
MarkC73
50%
50%
MarkC73,
User Rank: Light Sabre
1/27/2014 | 2:27:13 PM
Re: Back in business
I agree that's a long time without saying anything, how does ATT normally communicate with you on outages? (webpage,call in, local news/radio etc)
Page 1 / 3   >   >>
Flash Poll
From The Founder
The New IP is actually bigger even than business. Like another hugely important tech that Light Reading is digging into right now, the New IP has the potential to change the world by fundamentally advancing what it is possible for people to achieve with communications.
LRTV Huawei Video Resource Center
Huawei Shares Its Vision of the Future of Mobile Networks Innovations

2|26|15   |   2:30   |   (0) comments


Mobile broadband is changing our lives. It's reshaping the Internet, industry, and society. It allows us to freely connect with one another anytime, anywhere. At this year's Mobile World Congress, Huawei will share its latest insights and newest ideas and technologies that will shape the future of MBB. They will showcase their end-to-end MBB solutions that will ...
LRTV Huawei Video Resource Center
Accelerate Digitizing, Boost Digital Business

2|26|15   |   6:14   |   (0) comments


A new digital revolution is leading us to a better connected world. Together with millions of digital partners, Huawei will help CSPs to build their digital service ecosystem and aggregate a wide variety of digital services. In this video, we find out how Huawei is going to help CSPs implement digital operations.
LRTV Huawei Video Resource Center
The Secret Recipe to Enabling Hyper-Growth Industries

2|26|15   |   3:38   |   (0) comments


With a number of successful cases on network capability exposure, Huawei is going to share the secret recipe to enabling hyper-growth markets with a step-by-step approach.
LRTV Documentaries
BTE 2015 Is Bigger & Even Better

2|25|15   |   03:13   |   (4) comments


This year's Big Telecom Event (BTE) in Chicago is going to provide more opportunities than ever for networking, getting to grips with key industry challenges and opportunities and, equally as important, having some fun.
LRTV Interviews
Light Reading ICT Leaders Roundtable at MWC 2015

2|12|15   |   1:07   |   (2) comments


On Sunday March 1, 2015, Light Reading will host an ICT Leaders Roundtable in partnership with Huawei. At this half-day event, CIOs, analysts and researchers will discuss key industry trends like virtualization in the cloud with a specific focus on new business models. Located at the luxurious Renaissance Hotel near the Fira Barcelona, space is limited so please ...
LRTV Documentaries
Going Green in 2015

2|12|15   |   02:04   |   (0) comments


Energy efficiency is set to be an incredibly hot topic in the telecom industry this year.
LRTV Custom TV
SDN & NFV: Where Are We Going From Here?

2|11|15   |   11:27   |   (0) comments


Vitesse Semiconductor CTO Martin Nuss gives his perspective on why SDN and NFV should be tightly interconnected and how he sees the industry moving forward.
LRTV Documentaries
Time for Gigabit Europe?

2|9|15   |   01:27   |   (4) comments


Gigabit broadband networks are springing up all around the US and they'll soon become more commonplace in Europe.
LRTV Interviews
Brocade Brings New IP Vision to 2020 Vision Executive Summit

2|3|15   |   4:23   |   (0) comments


In December 2014, Light Reading gathered telecom executives in Reykjavik, Iceland to discuss their vision for high-capacity networks through the end of the decade. The intimate, interactive meeting was set against the backdrop of Iceland's spectacular natural beauty. As one of the event's founding sponsors, Brocade's Kelly Herrell shared his company's strategy at ...
LRTV Interviews
Brocade's Kelly Herrell on the New IP

2|2|15   |   12:36   |   (0) comments


In December 2014, Steve Saunders sat down with Brocade VP of Software Networking Kelly Herrell at Light Reading's 2020 Vision executive summit in Reykjavik, Iceland. They spoke about Brocade's approach to the New IP, the future of the telecom industry, and more.
LRTV Huawei Video Resource Center
Dr. Dong Sun Talks About Carriers' Digital Transformation & Huawei’s Telco OS

1|29|15   |   6:28   |   (0) comments


Dr. Dong Sun, Chief Architect of Digital Transformation Solutions at Huawei, discusses how telecom operators can become digital ecosystem enablers and deliver optimal user experiences that are in real-time, on-demand, all-online, DIY and social (ROADS).
LRTV Huawei Video Resource Center
Huawei's Chief Network Architect Talks about Network Experience & Operators’ Strategies

1|29|15   |   3:39   |   (0) comments


In the digital age, network experience has become the primary productivity especially for telecom operators. In this video, Wenshuan Dang, Huawei’s Chief Network Architect, discusses how carriers can tackle the challenge of infrastructure complexity in order to enhance business agility and improve user experience.
Upcoming Live Events
March 17, 2015, The Cable Center, Denver, CO
April 14, 2015, The Westin Times Square, New York City, NY
May 12, 2015, Grand Hyatt, Denver, CO
All Upcoming Live Events
Infographics
Net neutrality, broadband services and the current outlook on data consumption, as presented by the New Jersey Institute of Technology.
Hot Topics
Cyber Security Expert Warns: You're Doing It Wrong
Sarah Thomas, Editorial Operations Director, 2/23/2015
10 Weirdly Useful IoT Devices
Eryn Leavens, Copy Desk Editor, 2/24/2015
Small Cells Enabling Location Services
Sarah Thomas, Editorial Operations Director, 2/25/2015
Is FCC Weighing Net Neutrality Changes?
Mari Silbey, Independent Technology Editor, 2/25/2015
MWC: Let the Madness Begin
Ray Le Maistre, Editor-in-chief, 2/23/2015
Like Us on Facebook
Twitter Feed
Webinar Archive
BETWEEN THE CEOs - Executive Interviews
Check out Light Reading's interview with Jay Samit, the newly appointed CEO of publicly traded SeaChange International Inc. With a resume that includes Sony, EMI, and Universal, Samit brings a reputation as an entrepreneur and a disruptor to his new role at the video solutions company. Hear what he had to say about the opportunities in video, as well as the outlook for cable, telco, OTT and mobile service providers.
G'day! And welcome to an entirely new feature on Light Reading -- our weekly "CEO-to-CEO" interview.