Light Reading
Reports indicate that browsing is stalled and web pages won't load.

AT&T U-verse Suffers Nationwide Outage

Sarah Reedy
1/27/2014
50%
50%

AT&T's U-verse broadband service is currently suffering a nationwide outage, a technician confirmed Monday morning.

The carrier has yet to confirm the outage in a statement or on its social media sites, but a call into AT&T Inc. (NYSE: T)'s support center confirmed U-verse is down across the country. A support representative said that most reports indicate limited web functions are working, but browsing is stalled and web pages won't load.

She also offered this reporter a credit once the outage is resolved, although had no timeline on when that might happen. According to several tweets, the outage has been going on for at least the past seven hours.

This isn't the first outage AT&T's broadband service has experienced. In fact, it's one of several this month alone. How a service provider handles its customers and explains an outage like this often goes a long way in helping -- or hurting -- its reputation. (See AT&T U-verse Website Outage, AT&T Confirms U-verse 'Issue', AT&T Faces Backlash Over U-verse Outage, AT&T Says U-verse Is Back Online, and The Big Deal About Small Outages.)

[UPDATE: AT&T's official statement on the outage was that it only affected a "limited number of AT&T customers across multiple states" due to a third-party web hosting service issue. The Down Detector site, which tracks outages and technology failures, shows U-Verse outages in several parts of California, Texas, New York, Chicago, Missouri, and several other states. Complaints to AT&T peaked at 1,091, a relatively large number for residential use in the morning of a work day. (See AT&T Remedies U-Verse Broadband Outage.)]

— Sarah Reedy, Senior Editor, Light Reading

(21)  | 
Comment  | 
Print  | 
Newest First  |  Oldest First  |  Threaded View
Page 1 / 3   >   >>
rowenabcherry
50%
50%
rowenabcherry,
User Rank: Light Beer
4/7/2014 | 11:45:15 AM
UVerse Down
UVerse TV is down in Michigan
Mwat0811
100%
0%
Mwat0811,
User Rank: Light Beer
4/6/2014 | 6:13:57 PM
Re: Back in business
They have given a time frame of 24 hours twice now, because they missed it the first time. If you look at downdetector.com you will see multiple cities down across the U.S., Kansas City, Dallas, Houston, New York, Atlanta, etc...
SarahReedy
50%
50%
SarahReedy,
User Rank: Blogger
4/6/2014 | 2:23:16 PM
Re: Back in business
Wow, a two-day outage is pretty bad. I can't find anything about it online. Have they updated you yet? I'd expect a big credit for this. I believe they offer $35 per day, but if it's broadband and TV, I'd ask for more. Keep us posted!
Mwat0811
50%
50%
Mwat0811,
User Rank: Light Beer
4/6/2014 | 12:07:50 PM
Re: Back in business
I see this thread is from January 2014. Today is April 6 2014 and Uverse has been out since Friday the 4th. No TV no Internet, no answers. They are saying nothing in respects to when service is to be restored all they are saying is that they have a massive outage. I am in the Kansas City area. They need to communicate updates. Google Fiber is looking more attractive now.
SarahReedy
100%
0%
SarahReedy,
User Rank: Blogger
1/27/2014 | 2:55:46 PM
Re: Back in business
True, athough losing all my DVRed shows after being out of town for a week was pretty devastating. I ended up falling asleep on the couch to a black screen with a big red 'x' on it. :)
MarkC73
50%
50%
MarkC73,
User Rank: Light Sabre
1/27/2014 | 2:51:35 PM
Re: Back in business
Hah at least you got a call back, just kidding, everyone knows that if I don't have internet, I'm not staying.  TV I can live without for a day or two, but if there's no internet I'm moving, heck I'll go into work if I have to.  Ok, that's not true, I don't need internet while I'm eating or drinking, or on vacation.  But I do too much of the first two and not enough of the last.
SarahReedy
50%
50%
SarahReedy,
User Rank: Blogger
1/27/2014 | 2:45:11 PM
Re: Even a Quick Resolution May Not Be Enough
I bet they are much more likely to do that when they can blame a third party, like today's "third-party web hosting service."
SarahReedy
50%
50%
SarahReedy,
User Rank: Blogger
1/27/2014 | 2:43:43 PM
Re: Back in business
They don't at all. I usually ride them out, but I work at home so couldn't today. She did call to tell me when service was restored, but only because I called in.
sam masud
50%
50%
sam masud,
User Rank: Light Sabre
1/27/2014 | 2:27:57 PM
Re: Even a Quick Resolution May Not Be Enough
Sarah,

What might help, at least in terms of PR, is if these companies would come clean when they problems like this. Who are they trying to hide things from? After all, AT&T's subs know there is/was a problem.

 
MarkC73
50%
50%
MarkC73,
User Rank: Light Sabre
1/27/2014 | 2:27:13 PM
Re: Back in business
I agree that's a long time without saying anything, how does ATT normally communicate with you on outages? (webpage,call in, local news/radio etc)
Page 1 / 3   >   >>
Flash Poll
LRTV Custom TV
VeEX – Live from the Show

8|21|14   |   5:58   |   (0) comments


An overview of VeEX Test and Measurement solutions including TX300S multi-service test set with VeExpress cloud-based management system, UX400 universal modular platform supporting 100G testing, and the redesigned RXT modular platform.
LRTV Custom TV
Transitioning CE 2.0 Networks Into the SDN & NFV Era With Telco Systems

8|19|14   |   5:19   |   (0) comments


Telco Systems' Ariel Efrati (CEO) and Moshe Shimon (VP of Product Management) discuss virtualization and how the company's new Open Metro Edge solution utilizes the SDN and NFV concepts to accelerate and orchestrate service delivery through its innovative product portfolio and software applications.
LRTV Custom TV
NFV Myths: Is NFV Still Several Years Away?

8|11|14   |   1:13   |   (0) comments


Some say that NFV (network functions virtualization) is still several years away from being implemented on mobile operator networks. This isn't the case. Operators can get started on their paths to NFV now, as this short video from Skyfire shows.
LRTV Custom TV
A New Security Paradigm in SDN/NFV

7|28|14   |   02:54   |   (0) comments


Paul Shaneck, Global Director Network Solutions for Symantec, discusses the evolving virtualized network, explaining how Symantec is leading the security discussion as it relates to SDN and NFV, and helping to ensure the network is protected and compliant.
LRTV Documentaries
Sprint's Network Evolution

7|24|14   |   14:59   |   (0) comments


Sprint's Jay Bluhm gives a keynote speech at the Big Telecom Event (BTE) about Sprint's network and services evolution strategy, including Spark.
LRTV Documentaries
BTE Keynote: The Software-Defined Operator

7|24|14   |   18:43   |   (1) comment


Deutsche Telekom's Axel Clauberg explains the concept of the software-defined operator to the Big Telecom Event (BTE) crowd.
Light Reedy
Numbers Are In: LR's 2014 Salary Survey

7|24|14   |   1:25   |   (7) comments


Our fourth annual Salary Survey paints a picture of who's hiring, firing, earning, and yearning for a change in the telecom industry.
LRTV Custom TV
Driving the Network Transformation

7|23|14   |   4:29   |   (0) comments


Intel's Sandra Rivera discusses network transformation and how Intel technologies, programs, and standards body efforts have helped the industry migration to SDN and NFV.
LRTV Custom TV
Distributed NFV-Based Business Services by RAD

7|18|14   |   5:38   |   (0) comments


With the ETSI-approved Distributed NFV PoC running in the background, RAD's CEO, Dror Bin, talks about why D-NFV makes compelling sense for service providers, and about the dollars and cents RAD is putting behind D-NFV.
LRTV Custom TV
MRV Accelerating Packet Optical Convergence

7|15|14   |   6:06   |   (0) comments


Giving you network insight to make your network smarter.
LRTV Custom TV
NFV-Enabled Ethernet for Generating New Revenues

7|15|14   |   5:49   |   (0) comments


Cyan's Planet Orchestrate allows service providers and their end-customers to activate software-based capabilities such as firewalls and encryption on top of existing Ethernet services in just minutes.
LRTV Custom TV
Symkloud NVF-Ready Video Transcoding, Big Data

7|9|14   |   3:41   |   (0) comments


Kontron and ISV partner Vantrix demonstrate high-performance video transcoding and data analytic solutions on same 2U standard platform that is ready for SDN and NFV deployments made by mobile, cable and cloud operators.
Upcoming Live Events!!
September 16, 2014, Santa Clara, CA
September 16, 2014, Santa Clara, CA
September 23, 2014, Denver, CO
October 29, 2014, New York City
November 6, 2014, Santa Clara
November 11, 2014, Atlanta, GA
December 9-10, 2014, Reykjavik, Iceland
June 9-10, 2015, Chicago, IL
Infographics
Today's Cartoon
Hot Topics
Level 3 Does Big Data Differently
Carol Wilson, Editor-at-large, 8/21/2014
Comcast Streams Back to School
Mari Silbey, Independent Technology Editor, 8/21/2014
T-Mobile: Small Cells? We're Dense Already
Dan Jones, Mobile Editor, 8/22/2014
Sprint Drops Prices, But Also Speeds?
Sarah Reedy, Senior Editor, 8/21/2014
Line-Powered Phone Lines: A Hot Topic Again
Carol Wilson, Editor-at-large, 8/20/2014
Like Us on Facebook
Twitter Feed